Holding on aa.com
Feb 17, 2006, 10:19 am
#1
Original Poster
Join Date: Nov 2005
Location: WAS
Posts: 1,626
Holding on aa.com
I’m planning on flying on March 3rd, but my plans aren’t definite yet. I’ve been re-booking and holding each day a ticket to ensure the fare doesn’t change. Normally, I can hold a ticket at the fare price until midnight the following day. However, I just re-booked today and the reservation says it is on hold only until tonight at midnight.
The flight is for March 3rd, the only thing I can think of is that I’m within the 14 day window, is this correct? Within the 14 day window will they not let me hold this fare as long as normally?
The flight is for March 3rd, the only thing I can think of is that I’m within the 14 day window, is this correct? Within the 14 day window will they not let me hold this fare as long as normally?
Feb 17, 2006, 11:13 am
#2
Join Date: Dec 2005
Location: Chicago, IL
Programs: AA PlatPro - 1mm, Bonvoy Titanium
Posts: 583
I've had the same thing happen in the past. Either because of a 14/21 day advance ticket or because the fare is expiring that day.
If you don't book it before midnight the fare WILL change.
At least you noticed as I have be burned in the past.
If you don't book it before midnight the fare WILL change.
At least you noticed as I have be burned in the past.
Feb 17, 2006, 11:27 am
#3
Join Date: May 2004
Location: Texas
Programs: All of them
Posts: 128
Originally Posted by Ross0
I’m planning on flying on March 3rd, but my plans aren’t definite yet. I’ve been re-booking and holding each day a ticket to ensure the fare doesn’t change. Normally, I can hold a ticket at the fare price until midnight the following day. However, I just re-booked today and the reservation says it is on hold only until tonight at midnight.
The flight is for March 3rd, the only thing I can think of is that I’m within the 14 day window, is this correct? Within the 14 day window will they not let me hold this fare as long as normally?
The flight is for March 3rd, the only thing I can think of is that I’m within the 14 day window, is this correct? Within the 14 day window will they not let me hold this fare as long as normally?
Feb 17, 2006, 11:52 am
#4
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Originally Posted by tmas
Supposedly you can call AA RES after holding a ticket online and they will extend your time limit. I think this works better if you have status. The other poster is probably right about the fare having a 14-day advanced purchase requirement.
Feb 17, 2006, 11:54 am
#5
Original Poster
Join Date: Nov 2005
Location: WAS
Posts: 1,626
oh ok, I will try calling- thanks for the info.
Feb 17, 2006, 12:12 pm
#6
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
I actually used this service last week. Only I didn't notice until the next day that aa.com had given me a 2 hour hold period instead of the 26 hours I expected. Imagine my shock when I clicked on the reservation online and it was marked "cancelled". After a moment of panic, I remembered that I could call the web tech #. Once they reinstated the reservation I immediately finished purchasing online. (It wasn't actually necessary to purchase it immediately, it was held until that evening, but I didn't trust myself not to mess up and forget. If I'd done that there would have been no one to call for help the following day. 
)
)
Feb 17, 2006, 1:12 pm
#7
Join Date: Jan 2005
Location: New York
Programs: AA Plat, CO Gold
Posts: 1,598
So are people saying that if a flight says in the fare rules that ticketing must be completed by day X, if we put it on hold in the evening of day X, AA web services will reinstate the hold and honor the previous fare?
Feb 17, 2006, 1:38 pm
#8
Original Poster
Join Date: Nov 2005
Location: WAS
Posts: 1,626
any way to read the specific fare rules once the reservation is on hold?
Feb 17, 2006, 1:52 pm
#9
Original Poster
Join Date: Nov 2005
Location: WAS
Posts: 1,626
just called AA web services, she said she was happy I caught that, they will honor it through tomorrow since I reserved it today, but the web system hasn't been updated to reflect their new policy which guarantees fares at prices when held (I thought this was always the case) she changed it in the system and now my account reflects the fare good through tomorrow.
Feb 17, 2006, 1:56 pm
#10
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Originally Posted by acf573
So are people saying that if a flight says in the fare rules that ticketing must be completed by day X, if we put it on hold in the evening of day X, AA web services will reinstate the hold and honor the previous fare?
Feb 17, 2006, 2:06 pm
#11
Join Date: Jan 2005
Location: New York
Programs: AA Plat, CO Gold
Posts: 1,598
Originally Posted by oklAAhoma
At least so far as fare rules that require x-number days advance ticketing. (Which makes me wonder, are there any other kind?)
Feb 17, 2006, 2:55 pm
#12
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Originally Posted by acf573
Sometimes you can see in the rules that the ticket must be issued by say January 10 (which was the case for a ticket I bought). This generally has to do with fare sales and is independent of any advance purchase requirement.