Bookings using Customer Service going from $5 to $8
Aug 24, 2005, 12:07 pm
#16
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Originally Posted by FlyAO2
Agreed - in fact I support them charging people to call in when they don't have to. Airlines need to capture every nickle they can get...I rather they institute these increases than go BK.
Still, the fee should be waived when AA.com can't handle it
Still, the fee should be waived when AA.com can't handle it
Aug 24, 2005, 12:09 pm
#17
Join Date: Jun 2000
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Like I am going to book something and pay AA $8 for the "customer service".
Pleez.....get real.
Pleez.....get real.
Aug 24, 2005, 12:10 pm
#18
Join Date: May 2001
Location: USA
Posts: 96
From $5.00 to $8.00 overnight. Must be a 60% increase in customer service. The $10.00 fee only increased to $15.00? I guess only a 50% increase in customer service can be expected when paying this fee. I agree with a previous poster that American doesn't always need to copycat the other airlines. Having a lower fee would have been a good marketing strategy.
Last edited by beerman; Aug 24, 2005 at 12:12 pm
Aug 24, 2005, 1:39 pm
#19
Join Date: Dec 2002
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Originally Posted by FlyAO2
Still, the fee should be waived when AA.com can't handle it
The surcharge would make a little more sense if AA.com allowed you to purchase/upgrade/reward all the possibilities that the airline offered for a particular itinerary.
Aug 24, 2005, 1:51 pm
#20
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Originally Posted by FlyAO2
Still, the fee should be waived when AA.com can't handle it
Aug 24, 2005, 2:15 pm
#21
Join Date: Mar 2004
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Originally Posted by gemac
While I agree in principle, how would the AAgent know that AA.com couldn't handle it?
Aug 24, 2005, 3:17 pm
#22
Moderator: Coupon Connection & S.P.A.M
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Originally Posted by oklAAhoma
Most agents are aware of the types of bookings that cannot be handled on aa.com. In fact, some even apologize for having to charge the fee when it is for ticketing that cannot be done online.
Aug 24, 2005, 3:40 pm
#23
Join Date: Oct 2003
Location: Phoenix, AZ USA
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Is the $15 award booking handling fee increased too?
I called to change my AAward ticket today and they've reprogrammed the inquisitive automated lady (IAL) that always answers the phone.
I called to change my AAward ticket today and they've reprogrammed the inquisitive automated lady (IAL) that always answers the phone.
Aug 24, 2005, 3:56 pm
#24
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Originally Posted by Spiff
And that makes the charge go away... how?
) I was responding to this comment: While I agree in principle, how would the AAgent know that AA.com couldn't handle it? It's not agents' lack of understanding online booking that prevents them from waiving fees in certain cases..... it's just stupid AA policy.
Aug 24, 2005, 6:51 pm
#25
Join Date: Oct 2002
Posts: 1,702
What a freakin' surprise... Guess the saw our excitement on the new J seats and figures they needed to put us in our places --- bent over... 