Holiday Shopping Promotion
May 30, 2005, 1:29 pm
#286
Join Date: Sep 2004
Location: Leesburg, VA AA EXP, 2MM lifetime
Programs: SPG PLT, Hyatt Diamond, 10% progress towards lifetime Hyatt Diamond
Posts: 2,330
Waited, wrote, got credit
I waited patiently, then finally wrote an e-mail when I only got 5k of my 10K bonus. I had all my ducks in a row, ready to fire away with tons of confirmation e-mails from all my purchases. However, a mere 24 hours later, they wrote back to inform me one of my purchases had been mis-coded, and they were addressing it. One day later, 5K posted to my account.
Not happy that the problem happened, but very happy they fixed it quickly.
Not happy that the problem happened, but very happy they fixed it quickly.
May 30, 2005, 5:25 pm
#287
Join Date: May 2003
Programs: AA (1MM), Marriott (LT Gold)
Posts: 1,766
Originally Posted by paradocs
ExitRowAisle: Great find! I looked all over for a phone number for AAdvantage eshopping. How did you find one?
If anyone needs their address:
PO Box 4514
Petaluma, CA 94952
If anyone needs their address:
PO Box 4514
Petaluma, CA 94952
May 31, 2005, 9:43 am
#288
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,349
I just called 707.283.0216 regarding my missing 2,500+ miles. The lady I spoke with was VERY cordial, took down my AAdvantage number, phone number, and said she'll have someone research it and then call me. I figure I'll give them at least to the end of the week. If I don't hear from anyone by then, a very helpful FT member gave me some additional things to try. Considering the total number of miles in all my accounts, 2,500 miles is a drop in the bucket. But it's the principal of the thing and not allowing them to get away with this! 
UPDATE JUNE 1, 2005: Yesterday, for the heck of it, I called AAdvantage Customer service and got lucky. (Or, perhaps it's better said that something finally went my way.) The rep I spoke with sympathised with me and requested a "customer service bonus" for 2,500 miles, (the amount due,) which posted this morning!! Thank you "Phyllis!!"
UPDATE JUNE 1, 2005: Yesterday, for the heck of it, I called AAdvantage Customer service and got lucky. (Or, perhaps it's better said that something finally went my way.) The rep I spoke with sympathised with me and requested a "customer service bonus" for 2,500 miles, (the amount due,) which posted this morning!! Thank you "Phyllis!!"
Last edited by Neal; Jun 1, 2005 at 10:03 am
Jun 14, 2005, 9:30 am
#289
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
I finally got a response back from the eShopping customer service. I placed three orders at Barnes & Noble in a row (different shipping addresses), but only the first transaction posted. Eshopping CS wrote back and said B&N considered the second transactions as 'direct' instead of via the portal. Of course these two transactions were enough to put me over the $1k threshold. 