AA Codeshare on Iberia (2015)
Oct 2, 2015, 8:27 am
#1
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
AA Codeshare on Iberia (2015)
Hi All,
Having a heck of a time trying to get advanced seat selection on IB as a AA PLT (Oneworld Sapphire).
I see some old threads from 2011-2014 talked about this:
http://www.flyertalk.com/forum/ameri...ed-issues.html
The AA twitter team tried to help. The IB twitter people were next to useless, pointing to the Oneworld page and stating:
"Hi, XXXX. As you can see, it states "where offered". Unfortunately, when booking with AA and flying IB you can only manage your booking 24h before the flight during the online check-in. If you need further assistance, please contact AA. Kind regards"
This is ridiculous. Any ideas? I'm out of the country or I would just call an AA agent... but could they even do it? Surely I'm not the only person flying on an AA/IB codeshare.
Having a heck of a time trying to get advanced seat selection on IB as a AA PLT (Oneworld Sapphire).
I see some old threads from 2011-2014 talked about this:
http://www.flyertalk.com/forum/ameri...ed-issues.html
The AA twitter team tried to help. The IB twitter people were next to useless, pointing to the Oneworld page and stating:
"Hi, XXXX. As you can see, it states "where offered". Unfortunately, when booking with AA and flying IB you can only manage your booking 24h before the flight during the online check-in. If you need further assistance, please contact AA. Kind regards"
This is ridiculous. Any ideas? I'm out of the country or I would just call an AA agent... but could they even do it? Surely I'm not the only person flying on an AA/IB codeshare.
Oct 2, 2015, 8:39 am
#2
Join Date: Jul 2003
Location: Miami
Programs: AA EXP (OW EME), Hyatt Globalist
Posts: 441
AA agents very well might. When I've book award seats on JAL or Cathay they've have been able to select seats for me many times.
Oct 2, 2015, 8:43 am
#3
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
You need to get the Iberia record locator. Call AA and ask them to give you the 6 digit Amadeus Iberia record locator. You will have a hard time getting an agent that knows this. In the beginning they will most likely give you a 5 digit locator that means nothing. Be prepared to call various time to get this info. Once you get it, then go to Iberia and use the manage my booking. The last time I did this it took me 7 calls until I got the correct info. I'm actually trying again for a trip to MAD, so far 3 calls and no luck yet.
Oct 2, 2015, 9:02 am
#4
Join Date: Mar 2010
Location: ORD
Programs: AA EXP, AA 3M Bonvoy Titanium Elite
Posts: 110
You need to get the Iberia record locator. Call AA and ask them to give you the 6 digit Amadeus Iberia record locator. You will have a hard time getting an agent that knows this. In the beginning they will most likely give you a 5 digit locator that means nothing. Be prepared to call various time to get this info. Once you get it, then go to Iberia and use the manage my booking. The last time I did this it took me 7 calls until I got the correct info. I'm actually trying again for a trip to MAD, so far 3 calls and no luck yet.
Will do whatever I can to avoid flying them ever again.
Oct 2, 2015, 9:12 am
#5
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Oct 2, 2015, 11:07 am
#6
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
The AA Twitter team gave me a 6 digit code but they weren't sure if it was Amadeus or not - doesn't appear to work. Going to try calling to get it when I get home to get the proper one.
Flying TATL MIA-MAD then connecting to another Spain destination. I don't mind having to "rough it" on that. But not for an 8.5hr flight.
This is pretty ridiculous though in 2015 that this is still an issue.
The return is a AA codeshare on BA - where their website will let me try and select the seat. Then gives an error. My luck I guess but sent them a tweet and they should reply in a day or two (they have in the past)
Flying TATL MIA-MAD then connecting to another Spain destination. I don't mind having to "rough it" on that. But not for an 8.5hr flight.
This is pretty ridiculous though in 2015 that this is still an issue.
The return is a AA codeshare on BA - where their website will let me try and select the seat. Then gives an error. My luck I guess but sent them a tweet and they should reply in a day or two (they have in the past)
Oct 2, 2015, 11:08 am
#7
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
THIS..Exactly...What a fiasco I had trying to get seats for my wife and I ORD-MAD in November. MULTIPLE calls to Iberia who tried to insist that seats would have to be assigned at the airport. Keep trying, and then check back monthly to make sure they don't disappear and you must have their locator #.
Will do whatever I can to avoid flying them ever again.
Will do whatever I can to avoid flying them ever again.