Can't check-in online
Sep 28, 2015, 2:12 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2005
Location: Phoenix, AZ
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Posts: 38,326
Can't check-in online
Hi All, I'm trying to check it in online, but it does not work at all. The mobile boarding pass is unavailable. Something is wrong? I went on US Airways & AMerican Airlines. I tried to get a boarding pass. Can you find out what's wrong with the entire website?
Sep 28, 2015, 7:48 am
#2
Join Date: Jan 2007
Location: PHL-adjacent
Programs: AA Executive Platinum (but always US in my heart), HH Diamond
Posts: 3,346
I can't offer help, but I have had the same issue with an AA flight.
It was PHL-LAS and the return was within 24 hours (VERY short trip to LAS), so I should have been able to check in for the return....Couldn't check in online (either on US or AA sites), neither app worked, even the TAs couldn't check me in at the ticket counter (neither US nor AA could help). Eventually, a GA from AA was able to assist after I got through security...not sure what the problem was.
It was PHL-LAS and the return was within 24 hours (VERY short trip to LAS), so I should have been able to check in for the return....Couldn't check in online (either on US or AA sites), neither app worked, even the TAs couldn't check me in at the ticket counter (neither US nor AA could help). Eventually, a GA from AA was able to assist after I got through security...not sure what the problem was.
Sep 28, 2015, 7:53 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Where are you flying from (some airports don't support mobile boarding pass, RAP is one as an example when I flew there last year) and where are you flying to (some international destinations don't allow online check in as a visa may need to be verified)? For me personally, almost all international destinations (all other than Canada) don't work for online check in so I've resorted to always checking in at the counter when traveling beyond USA or Canada. There's also the chance that your information doesn't match 100% for some random reason that may even be out of your control.
Sep 28, 2015, 7:54 am
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I would simply call AA and ask. There are all kinds of potential reasons, some easily fixed and some not. Rather than speculating here about which reason it might be, I would strongly advise a call. Perhaps the call will fix it or perhaps you will need to head to the airport early. Best to know now.
Sep 28, 2015, 9:04 am
#5
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I would simply call AA and ask. There are all kinds of potential reasons, some easily fixed and some not. Rather than speculating here about which reason it might be, I would strongly advise a call. Perhaps the call will fix it or perhaps you will need to head to the airport early. Best to know now.
Sep 28, 2015, 10:36 am
#6
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Location: Pittsburgh
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OP can't use
?
Hearing & speech impaired 800-543-1586 24 hours, Daily
Sep 28, 2015, 5:23 pm
#7
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I would simply call AA and ask. There are all kinds of potential reasons, some easily fixed and some not. Rather than speculating here about which reason it might be, I would strongly advise a call. Perhaps the call will fix it or perhaps you will need to head to the airport early. Best to know now.
Sep 30, 2015, 2:06 pm
#8
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
OP, did you figure out what the issue was?
Sep 30, 2015, 4:17 pm
#9
Join Date: Oct 2014
Location: Toronto Canada (YYZ)
Programs: Aeroplan & AA Advantage
Posts: 170
I've messaged AA on Twitter in the past about this very same issue. Online on a desktop, it always says that it is unable to check me in online and to check in at the counter.
On the mobile app, I get stuck at the "temporary us address" that I will be staying at (I am Canadian). There is no option to select that I'm transiting through America to another country.
AA says it's because I am a non US traveller so I have to check in at the counter. That really sucks because I did not have this issue with UA or CX.
However after I check in at the counter and have my paper boarding pass, the app refreshes and allows me to view my mobile boarding pass.
On the mobile app, I get stuck at the "temporary us address" that I will be staying at (I am Canadian). There is no option to select that I'm transiting through America to another country.
AA says it's because I am a non US traveller so I have to check in at the counter. That really sucks because I did not have this issue with UA or CX.
However after I check in at the counter and have my paper boarding pass, the app refreshes and allows me to view my mobile boarding pass.
Oct 1, 2015, 8:17 am
#10
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
I wonder what happens if you put the airport address as your temporary address? It's not lying, since that is where you will temporarily be until your next flight.
Oct 1, 2015, 9:02 am
#11
Moderator: American AAdvantage, Signatures
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Location: London, England
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Oct 11, 2015, 8:00 pm
#12
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