aafreq

I booked an award flight for November with a departure @8:30 AM nonstop...there and back...
Just received an 'EXCHANGE' booking that has me leaving @5:00 AM and routes me thru DFW...both departing and return from a previous simple Non Stop there and back..to a four segment TOUR....
AA has degenerated to the lowest form of customer 'service'....
ON HOLD NOW FOR 30 minutes.....normal 'phone recognition' doesn't seem to work anymore....wait until tomorrow to 'speak' to CS....
I AM PLAIN SICK OF THIS EXCUSE OF AN AIRLINE !!!!!!!!!!!!!!!!!!!!!.

tkelvin69

This was a rant rather than a question? Just wanted to make sure in case you wanted some help. I've been frustrated from schedule changes but waiting a day for a flight in November will give you some time to explore options to suggest when you call tomorrow.

ckx2

5 1/2 months out and you're losing it?

tom911

As you haven't listed the routing, I wouldn't expect much help here. Is it possible the nonstop was canceled and the computer just assigned you an alternate routing? Easily fixed if that's the case. Call and tell them what flights you'd prefer.

JY1024

Can't quite tell exactly what your situation is... Did you get rebooked because of a schedule change to your original flights? Or has AA discontinued the route? (As mentioned above, are you looking for help re: what your options are or are you just venting?)

As for phone issues:
- There are been a lot of weather issues across the US the past week, which has impacted AA (and other airlines') wait times. http://www.flyertalk.com/forum/ameri...un-2015-a.html
- And yes, most people agree with you that the new phone system is terrible. If you feel inclined, do let AA know how awful it is...maybe if enough people continue to complain, they'll do something soon. http://www.flyertalk.com/forum/ameri...15-consol.html

Eastbay1K

http://www.bing.com/videos/watch/vid...pers/17wh09bmz

aaupgrade

Same thing happened to me. Just received email showing my September AA/CX IAD-LAX-HKG F award changed by AA due to non-stop IAD-LAX AA flights being axed and replaced with US non-stop IAD-LAX flights. Even though there are F award seats on the non-stop US IAD-LAX flights and also the non-stop AA DCA-LAX flights they routed me on AA through DFW (IAD-DFW-LAX-HKG) which arrives 4 hours earlier into LAX. The non-stops from IAD and DCA both arrive into LAX within an hour of my original itinerary. Still need to call AA, but currently in the middle of Baltic Sea and won't have semi-affordable mobile service for another few hours. PITA, but shouldn't have issues changing it to something similar to what I had before. Not happy with AA's automated rebooking system.

aafreq

Thanks for the interest provided for my post.
To elaborate further, I just received a 'call back' from AA after provided a request for one...
The phone rang...then I was placed ' on hold' then sounded like a pickup and.....Line went DEAD......do I need to rant without reason ????
Now, the route is ORD > SJD which I do several times a year....AA # 1087 non stop ,not a 'seasonal' only flight...
Since I reside 100 miles from ORD, will this chintzy airline pay for my hotel room necessary for a INTERNATIONAL flight ????? I think not....
The lesson here is....BURN YOUR MILES !!! as a BIS MM with 500K I will dump as much as I can before the coming devaluations brought on by not only CC miles but by an airline bent on treating PAX like cattle, not only the 'kettles' but also elites.
Let's 'see' what CS does maņana....bet not much....

hbtr

Is 1087 bookable on the day you are flying? Looks like it isn't available on certain days, I wonder if that's a recent change.

arollins

I just noticed some schedule changes for 2 MR that I had planned for JAN 2016. ORD-SFO same day turn. The early am flight for ord is no longer available and now I'm arriving 3hrs after the departure of my return flight. I will call later to change the flight after I pick alternatives routing to maximize my mileague. Flight is in January, no rush in my part.

Agree with OP that phone system sucks, make sure you mention it to the CS agent. The more we complain, the more we are heard. In the end, vote with your wallet.

DWFI

Good luck on UA. I'm sure you fill find that they treat passengers much better.
Or maybe as you suggest in your profile, you can switch to WN...who does not offer nonstops from CHI to SJD.

Often1

1. As to the OP, before the rant, why not spend the time to determine the reason for the change and then figure out what you want. If you figure out what you want and are prepared to tell the agent the dates/flights, you are more than likely to be accommodated, even if AA has to force award space to do it. Flight changes are routine and your travel isn't for 5-1/2 months. Expect more. But, also bear in mind that auto-reroutes are simply there because you are therefore assured that you have some travel in place. If they don't suit, just ask for what you want and AA will likely accommodate.

Will AA pay for a hotel? No, not likely. No reason it should. Your options here are to: 1) accept what AA has auto-rebooked; 2) propose something else; or 3) cancel for a full refund.

2. arollins - Same thing. Figure out what you want first and then call AA.

JDiver

Er, just how is it you can be a "BIS MM", please? The "all miles sources" ended 30 Nov 2011; you may have a challenge convincing us you have flown 1 million miles since that time. Invoking a "DYKWIA clause" is likely to not help you here, or with AA.

Flights get changed - on probably every airline. Your flight will be recoded to AA by October 2015. There is a distinct possibility you will experience other changes before your flight date. There's little need to get worked up about this (or other changes you'll encounter).

And please list those "not chintzy" airlines that will pay for your lodging in a similar situation?

Often1 has provided good advice.

aafreq

Thanks for your thoughtful replies.
I called @ 9:30 AM...I know it's Monday....
Still waiting for a call back @ 11:20..
I wish AA would list a dedicated line direct to
Customer Service instead of going through this
Torture just to reach reservations...which will
Then place me on hold for CS.............
Yes SWA was an old favorite and first saw their
Attractive colors after hurricane Odile, so yes at
Fares that Save me $200 to $259 over AA, for that degree
Of savings I can 'handle ' a stop over...
Guess what, AA just called and I got thru to CS..
Only to be told that reservations .....handle this situation...
I M now ON HOLD for ELEVEN MINUTES MORE.
I feel another JUSTIFIED RANT coming on, like indigestion following
A bad meal...

aafreq

Jdiver nice to hear from you again...
r, just how is it you can be a "BIS MM", please? The "all miles sources" ended 30 Nov 2011; you may have a challenge convincing us you have flown 1 million miles since that time. Invoking a "DYKWIA clause" is likely to not help you here, or with AA.

I attained MM 'lifetime' gold back in 2008....I believe you were around back then as well..
And yes, back then before the CC promotions, I did with MY BUTT IN SEAT....
To whom ever quoted UA sad to say AA has reached their 'undistinguished' level...