"our representatives are busy at this time"
Feb 2, 2015, 6:16 am
#16
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,786
Feb 2, 2015, 7:03 am
#17
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,541
When I called the standard number I was just told busy, "goodbye. When I called the Plat number I was given the callback option. They called back within 15 minutes.
Feb 2, 2015, 7:35 am
#18
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
As I posted in other thread, I had very little trouble getting through over the last 8 hours or so, calling from BKK. Only problem I had was that some of the holds were not preceded by an estimated hold time, but all my holds were 15 minutes or less.
Feb 2, 2015, 9:37 am
#19
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Got hung up on today as well after being told "thanks for calling American Airlines".
No option for call back or to hold.
No option for call back or to hold.
Feb 2, 2015, 9:40 am
#20
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329