Tyrone G. (MSY GA): my nominee for AA employee of the century
Dec 27, 2014, 12:23 am
#16
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Tyrone is the man! He really helped me out in a pinch once when my travel plans were crashing due to WX delays across the country, helped me find a creative and weather-proof way to my destination that saved me!
It's also worth noting that I haven't had such experiences with any other airlines out of MSY.
It's also worth noting that I haven't had such experiences with any other airlines out of MSY.
Dec 27, 2014, 5:38 pm
#17
Join Date: Oct 2007
Location: MSY
Posts: 18
I am all in on Tyrone! Great guy with a great attitude! Always helpful.
Dec 27, 2014, 6:47 pm
#18
Join Date: Sep 2004
Location: AA Fortress, no MRs for me!
Programs: AA Exec Plat (LT Gold), SPG Platinum, Hyatt Globalist, National Executive Elite
Posts: 309
+1, excellent representative of outstanding service.
Dec 28, 2014, 1:44 pm
#19
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
Tyrone is a good guy and has helped me out many times at MSY as an AA flyer. I almost feel guilty walking past him at the desk as I'm heading to Southwest
Dec 28, 2014, 3:42 pm
#20
Join Date: Jan 2009
Location: Honolulu, Hawaii
Programs: AA 1M, AA Platinum, HA Pualani Gold, KAL Morning Calm, SPG Gold, Hilton Gold
Posts: 258
Dec 28, 2014, 5:50 pm
#21
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,539
The best service I have received in all my time with AA has been from the (former) SJC AC. Pam, in particular, has gone so far above and beyond - booking alternative flights before others were canceled and calling to tell us to "get here now" because of what she did, working magic with re-routings. I've not seen anything like it before or since. Jaimie (now at SFO) has been spectacular as well.
With that said, we're regulars at MSY, and, while I don't know the folks names there, I can guess (based on the service we've received) which GA is Tyrone, and I second Blumie's sentiments about the man.
Cheers.
With that said, we're regulars at MSY, and, while I don't know the folks names there, I can guess (based on the service we've received) which GA is Tyrone, and I second Blumie's sentiments about the man.
Cheers.
Apr 13, 2015, 11:58 am
#22
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,251
Another shout out for Tyrone.
Was flying MSY-DFW yesterday on AA2250 at 915a. Arrived early enough to get on AA1181 at 801a.
Tyrone put me on the standby list, and later paged me to hand me a bp for seat 8D (the best economy seat on an MD80).
After the flight had been fully boarded, Tryone came on board to move me up to F because he had one no show.
After we pushed back, the plane returned to the gate because of a mechanical issue. Although the expectation was that the delay would be short, Tyrone came back on, grabbed me, and told me he had put me back on my original flight just to make sure there would be no issue making my connection.
Was flying MSY-DFW yesterday on AA2250 at 915a. Arrived early enough to get on AA1181 at 801a.
Tyrone put me on the standby list, and later paged me to hand me a bp for seat 8D (the best economy seat on an MD80).
After the flight had been fully boarded, Tryone came on board to move me up to F because he had one no show.
After we pushed back, the plane returned to the gate because of a mechanical issue. Although the expectation was that the delay would be short, Tyrone came back on, grabbed me, and told me he had put me back on my original flight just to make sure there would be no issue making my connection.
Apr 13, 2015, 2:47 pm
#23
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
Wow. That's really great service. I've never had the pleasure of interacting with Tyrone but he definitely sounds like a stand-out GA.
Apr 13, 2015, 3:15 pm
#24
Suspended
Join Date: Apr 2015
Posts: 6
Sounds like a wonderful human being.
Apr 18, 2015, 10:12 pm
#25
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Another Hip Hip Hurray for Tyrone at MSY. Several years ago, I needed a few more miles to qualify. I volunteered and was bumped off an oversold MSY-DFW flight. I mentioned to the GA that I would really like an indirect routing in order to qualify for the year. Tyrone put me on MSY-MIA-ORD-DFW-SAT and I got all my qualifying done that same day. What a guy. 