AA has completely changed my flight routing - advice on how to approach?
Oct 15, 2014, 10:27 pm
#1
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AA has completely changed my flight routing - advice on how to approach?
Hi all. First time venturing into AA forum based on necessity - apologies in advance.
So I have a ticket from LGA-VIE return over thanksgiving that I bought on the AA mistake fare sale to Europe back in May. I was just checking flight times, etc. to plan my time in NYC and my positioning flight when I looked at the reservation online and AA has completely changed the return portion of the itinerary. Instead of being VIE-LGA it is now showing as ZHR-JFK?!?!
Any ideas on what's going on and how to rectify? I am unsure if I call due to the circumstances under which I bought the ticket....
So I have a ticket from LGA-VIE return over thanksgiving that I bought on the AA mistake fare sale to Europe back in May. I was just checking flight times, etc. to plan my time in NYC and my positioning flight when I looked at the reservation online and AA has completely changed the return portion of the itinerary. Instead of being VIE-LGA it is now showing as ZHR-JFK?!?!
Any ideas on what's going on and how to rectify? I am unsure if I call due to the circumstances under which I bought the ticket....
Oct 16, 2014, 10:43 am
#2
Join Date: Apr 2010
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Posts: 2,170
Hi all. First time venturing into AA forum based on necessity - apologies in advance.
So I have a ticket from LGA-VIE return over thanksgiving that I bought on the AA mistake fare sale to Europe back in May. I was just checking flight times, etc. to plan my time in NYC and my positioning flight when I looked at the reservation online and AA has completely changed the return portion of the itinerary. Instead of being VIE-LGA it is now showing as ZHR-JFK?!?!
Any ideas on what's going on and how to rectify? I am unsure if I call due to the circumstances under which I bought the ticket....
]
So I have a ticket from LGA-VIE return over thanksgiving that I bought on the AA mistake fare sale to Europe back in May. I was just checking flight times, etc. to plan my time in NYC and my positioning flight when I looked at the reservation online and AA has completely changed the return portion of the itinerary. Instead of being VIE-LGA it is now showing as ZHR-JFK?!?!
Any ideas on what's going on and how to rectify? I am unsure if I call due to the circumstances under which I bought the ticket....
]
Edit: My mistake, I didn't notice you were supposed to be departing from VIE. As the poster below suggested, check your itinerary on AA.com first. If it doesn't show any flight, call. (Note, you'll have to call whoever you booked the flights with.)
Last edited by Djokison; Oct 16, 2014 at 11:20 am Reason: Misread post
Oct 16, 2014, 11:05 am
#3
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What does your itinerary look like when you pull it up on AA.com? Does it include another flight getting you to ZRH from VIE on Air Berlin/Niki or something?
Oct 16, 2014, 11:31 am
#4
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Thanks
Oct 16, 2014, 2:42 pm
#5
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I'd look up your preferred flights. You will have to call. You have much more leeway in situations like this if you are well-prepared. Please let us know how it goes!
Oct 16, 2014, 2:54 pm
#6
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This is just an auto-rebook. If you have something different you want, call and ask for it. But, do the legwork first so that you can feed the agent the segments.
This is also a good time to fix your outbound. Your connection at PHL is ridiculously tight. LGA-PHL, although 15-20 mins in the air, will be the first flight delayed or cancelled in almost any WX / ATC situation and those are most evenings between BOS and WAS.
This is also a good time to fix your outbound. Your connection at PHL is ridiculously tight. LGA-PHL, although 15-20 mins in the air, will be the first flight delayed or cancelled in almost any WX / ATC situation and those are most evenings between BOS and WAS.
Oct 16, 2014, 3:27 pm
#7
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^ Thanks guys. I'll look up an alternative itin and hopefully get it all sorted.
Oct 16, 2014, 6:03 pm
#8
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American Airlines and US Airways continue to operate as separate carriers (though both are part of the same parent company through the merger), and will continue to do so for some time.
As this question relates to current American Airlines or US Airways practices, policy or operation, it is being moved to the proper pre-merger forum.
/Moderator
As this question relates to current American Airlines or US Airways practices, policy or operation, it is being moved to the proper pre-merger forum.
/Moderator
Oct 16, 2014, 6:20 pm
#9
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1:20 is ridiculously tight to connect from domestic to TATL at PHL? Not saying you are wrong - I've only done it once. But I'm a little surprised.
Oct 16, 2014, 7:38 pm
#10
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I don't believe the issue here is that it's a Domestic to International connection, but rather that it's coming from delay prone LGA.
Oct 16, 2014, 8:09 pm
#11
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Pretty much you get one shot at changing this, so make sure you know what you want.
Same type of experience, for us except we were on separate records. The moved me from Monday to Tuesday departure and Mrs. Deac83 to the THURSDAY BEFORE. Bizarre.
We were on a FF F 777 ticket that we could only book on Monday, made them put us on Sunday which is actually what we had wanted to book but was not available.
Same type of experience, for us except we were on separate records. The moved me from Monday to Tuesday departure and Mrs. Deac83 to the THURSDAY BEFORE. Bizarre.
We were on a FF F 777 ticket that we could only book on Monday, made them put us on Sunday which is actually what we had wanted to book but was not available.
Oct 16, 2014, 8:25 pm
#12
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I purchased an LGA-PHL-ZRH-VIE-ZRH-PHL-LGA trip during the same sale that was later changed to JFK-ZRH-VIE-ZRH-JFK. It looks like they tried to similarly "optimize" your return, but botched a codeshare leg. I expect you'll want AA8094 (operated by NIKI) as the missing VIE-ZRH connection.
Unfortunately, after several minor schedule and/or flight number changes I wasn't paying much attention by the time they made the origin and routing change and didn't notice until I went to plan my positioning flights. It cost me some miles, but is less hassle and gives me more time in the city, so I'm not planning to change it.
Unfortunately, after several minor schedule and/or flight number changes I wasn't paying much attention by the time they made the origin and routing change and didn't notice until I went to plan my positioning flights. It cost me some miles, but is less hassle and gives me more time in the city, so I'm not planning to change it.
Oct 16, 2014, 8:49 pm
#13
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I purchased an LGA-PHL-ZRH-VIE-ZRH-PHL-LGA trip during the same sale that was later changed to JFK-ZRH-VIE-ZRH-JFK. It looks like they tried to similarly "optimize" your return, but botched a codeshare leg. I expect you'll want AA8094 (operated by NIKI) as the missing VIE-ZRH connection.
So I'm going to call tomorrow once I have all my ducks in a row and I obviously have grounds to get them to change the return flights since they dropped a flight, but any ideas on how I can get a more direct route (not via PHL) on the outbound without incurring any change fees or whatever?
Oct 16, 2014, 9:05 pm
#14
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If they didn't auto-mess-with your outbound routing, I don't think you have any grounds to get a free change on that portion of a revenue ticket.
Oct 16, 2014, 9:06 pm
#15
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In other AA.com funnies, I am looking at alternate routes and it is offering first class fares for half of what is is asking for business class between NYC and VIE.
