lost fare due to 2 hour hold times last night
Oct 3, 2014, 3:33 pm
#16
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
lost fare due to 2 hour hold times last night
Well thanks to most of you for the suggestions! I gave it a shot and called, explained my situation. The incredibly helpful agent was able to resurrect our itinerary and fare, and I immediately applied our travel vouchers to book it. I profusely thanked the agent and offered to send in an applause cert but she declined, saying she was only doing her job. I thanked her about a million times anyway, really was a much better outcome than I expected.
So in short lesson definitely learned and it's quite refreshing that despite Dougie's best efforts, there really are some exceptional AA employees out there.
And I never meant to minimize the inconvenience to everyone flying through ORD and DFW yesterday. Some of you crack me up. Appreciate all of the helpful posts though!
So in short lesson definitely learned and it's quite refreshing that despite Dougie's best efforts, there really are some exceptional AA employees out there.
And I never meant to minimize the inconvenience to everyone flying through ORD and DFW yesterday. Some of you crack me up. Appreciate all of the helpful posts though!
Oct 3, 2014, 3:53 pm
#17
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I'm glad you were able to fix the situation! There really are some great AAgents out there and I'm always appreciative of them. ^^
Oct 3, 2014, 4:15 pm
#18
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 7,003
Good work on getting it restored. Several times I have had AAgents reconstruct an on-hold itinerary that has been cancelled. Even when it was me who did the cancelling.
Oct 3, 2014, 4:40 pm
#19
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,833
Yep, nasty weather in DFW last night. An old flame of mine was flying to LIM. Flight delayed some 3 hours at DFW then they get to board, and sit onboard with rolling delays until the crew presumably timed out and the flight got CXL sometime after 2100 CDT. Didn't get rebooked until 1am. Told her to call AA and she said someone in front of her was on hold already for well over an hour.
Last edited by YVR Cockroach; Oct 3, 2014 at 5:24 pm
Oct 3, 2014, 5:14 pm
#20
Join Date: Oct 2007
Location: San Jose, Costa Rica
Programs: AAdvantage Platinum
Posts: 1,897
So in short lesson definitely learned and it's quite refreshing that despite Dougie's best efforts, there really are some exceptional AA employees out there.
Oct 3, 2014, 5:25 pm
#21
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
Should we mod alert to change post title to reflect you found your lost flight again? :-P
Congratulations on getting that back. I've had very few issues in the past with resurrecting an expired on-hold reservation, but generally my original fares are still available anyway.
Congratulations on getting that back. I've had very few issues in the past with resurrecting an expired on-hold reservation, but generally my original fares are still available anyway.
Oct 3, 2014, 7:27 pm
#22
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Oct 3, 2014, 7:55 pm
#23
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
OP notes his booking was on hold until 10 pm--I live in NYC area; every hold I've had expired at 11:59 pm EST or EDT (dependng when I set-up the itn.)
Oct 3, 2014, 9:23 pm
#24
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
Oct 3, 2014, 9:37 pm
#26
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
Should we mod alert to change post title to reflect you found your lost flight again? :-P
Congratulations on getting that back. I've had very few issues in the past with resurrecting an expired on-hold reservation, but generally my original fares are still available anyway.
Congratulations on getting that back. I've had very few issues in the past with resurrecting an expired on-hold reservation, but generally my original fares are still available anyway.
And I think this will end well - but of course since this itinerary won't be officially ticketed until the folks in Milton, FL get around to processing this for us - I'll be just a bit nervous until I get the confirmation email. For now though it seems as though the agent today did us a solid. So to the phone agent who helped us out today, THANK YOU!!!
I still have the lingering question - if last night I'd gone ahead and just paid for this ticket, then called AA today and explained that I intended to use the voucher but couldn't get through, would they have let me cancel the credit card payment today and apply the voucher instead? Of course now that I've had a day to think about it, I definitely would've done that - we fly AA so much that it wouldn't at all have been hard to use the voucher over the next year. Just wanted to use it before we "forgot" about it.
Last edited by no1cub17; Oct 3, 2014 at 9:44 pm
Oct 3, 2014, 11:51 pm
#27
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
I still have the lingering question - if last night I'd gone ahead and just paid for this ticket, then called AA today and explained that I intended to use the voucher but couldn't get through, would they have let me cancel the credit card payment today and apply the voucher instead? Of course now that I've had a day to think about it, I definitely would've done that - we fly AA so much that it wouldn't at all have been hard to use the voucher over the next year. Just wanted to use it before we "forgot" about it.
AA Refunds and Change of Payment
Code:
CFOP may be requested for: Cash to credit card. Credit card to cash or check. One credit card to another credit card. Vouchers are not permitted. CFOP processing fee of $50.00 USD per ticket.