4/19/2014 ORD - MIA - LIM - CUZ (won't allow LAN to CUZ?)
Jan 15, 2014, 7:47 pm
#1
Original Poster
Join Date: Feb 2013
Location: ORD
Posts: 166
4/19/2014 ORD - MIA - LIM - CUZ (won't allow LAN to CUZ?)
I am trying to book an award ticket from ORD to LIM on AA then connecting on to CUZ with LAN. There are only Anytime awards available for my dates and I'm being told by American because of this I cannot add the LAN segment. From all that I've read LAN is a OW partner and should allow the segment, correct?
Is this a case of hang up and call back? I've done so 3 times and keep getting the same response.
Is this a case of hang up and call back? I've done so 3 times and keep getting the same response.
Jan 15, 2014, 11:34 pm
#2
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
My understanding is that the logic goes like this:
- If you want to travel on a partner airline, you need a "all-partner award" (or a oneworld explorer award, but not relevant in this case)
- When booking an "all partner" award, the booking class for AA is T (in economy), i.e. the same as a milesaaver award.
Therefore, if you cannot find milesaaver availability on one of the AA segments, you cannot book an all-partner award using that flight.
You could, however, use two different awards, which would be more expensive.
- If you want to travel on a partner airline, you need a "all-partner award" (or a oneworld explorer award, but not relevant in this case)
- When booking an "all partner" award, the booking class for AA is T (in economy), i.e. the same as a milesaaver award.
Therefore, if you cannot find milesaaver availability on one of the AA segments, you cannot book an all-partner award using that flight.
You could, however, use two different awards, which would be more expensive.
Jan 16, 2014, 1:06 am
#3
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,663
AAnytime awards are only valid on AA operated flights. The LAN flight is therefore not valid for this award.
Jan 16, 2014, 3:25 am
#4
Suspended
Join Date: Jul 2003
Posts: 4,861
My understanding is that the logic goes like this:
- If you want to travel on a partner airline, you need a "all-partner award" (or a oneworld explorer award, but not relevant in this case)
- When booking an "all partner" award, the booking class for AA is T (in economy), i.e. the same as a milesaaver award.
Therefore, if you cannot find milesaaver availability on one of the AA segments, you cannot book an all-partner award using that flight.
You could, however, use two different awards, which would be more expensive.
- If you want to travel on a partner airline, you need a "all-partner award" (or a oneworld explorer award, but not relevant in this case)
- When booking an "all partner" award, the booking class for AA is T (in economy), i.e. the same as a milesaaver award.
Therefore, if you cannot find milesaaver availability on one of the AA segments, you cannot book an all-partner award using that flight.
You could, however, use two different awards, which would be more expensive.
Also, the names of these awards are "Explorer" and "oneworld and other airline."
The booking class for milesAAver economy inventory is T. That is the same booking class for AA economy inventory for an Explorer award.
Last edited by Austinrunner; Jan 16, 2014 at 3:32 am Reason: and
Jan 19, 2014, 7:30 pm
#6
Original Poster
Join Date: Feb 2013
Location: ORD
Posts: 166
Thanks all. Mystery solved!