How does one bad storm shut down AA?
Dec 9, 2013, 11:52 pm
#151
Join Date: Feb 2004
Location: San Francisco, CA
Programs: AA (PPro/3MM/Admirals Club), AS, UA, Marriott (Gold), HHonors (Gold), Accor (Plat)
Posts: 2,602
It just depends on your particular situation.
Dec 10, 2013, 6:12 am
#153
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I wonder if AA will do anything for Elite members after the dust (snow/ice) settles. I was frankly pretty surprised to basically get an e-mail canceling my flight, saying it would be rebooked, and then not rebooking it. Especially when I was able to get it manually done when I finally did contact a human being.
I have TLV-LHR-ORD-LAX-JFK-TLV with LAX-ORD-LAX in in the middle of those. No stops via DFW...
Dec 10, 2013, 6:18 am
#154
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Are there enough slots available for the traffic?
Does AA move employees for half of the year, or do they simply layoff and hire new ones? Of course, increasing traffic at one airport and decreasing it at another also reflects on other non-AA employees as well. But yeah, sure, let's do this and not increase airfares.
Dec 11, 2013, 9:09 pm
#155
Join Date: Apr 2009
Location: Austin, TX
Programs: AAdvantage Ex-Plat
Posts: 16
Hold times continuing
Exec Plat - last Saturday, stranded in Shanghai, hold time was 1.5 hours due to ice storm. Now it's Wednesday the week after and it's saying 10 minute hold time. This is nuts.
Dec 27, 2013, 11:27 pm
#156
Join Date: Dec 2013
Posts: 1
AA was horrible during dallas storm...i waited over 6 hours on phone
I do not agree with most of these posts. AA wash horrible as I used anytime miles to get my son from chicago to austin and needed to change the flight to the next day but could not get a hold of anyone for 2 days! The phone line said call back which I did about 10 times and then got through 2 days later and was put on hold for 6 1/2 hours....seriously...and I finally gave up at 12:30am. My son had to miss a final because I could not change the flight. I asked AMerican about getting a credit since the anytime miles were not able to be used anytime and they just said sorry..we will not do anything for you.
This is terrible customer service and I can't believe this considering I could not talk to a human being at AA for 2 days and could not change the ticket online per their rules. They forced my son to fly a day he did not end up wanting which is why I used anytime miles to start with. Any suggestions? I think I deserve my miles back. We have a ton of miles with AA and they are our primary airline we use.
Thanks,
This is terrible customer service and I can't believe this considering I could not talk to a human being at AA for 2 days and could not change the ticket online per their rules. They forced my son to fly a day he did not end up wanting which is why I used anytime miles to start with. Any suggestions? I think I deserve my miles back. We have a ton of miles with AA and they are our primary airline we use.
Thanks,
Dec 28, 2013, 3:14 am
#157
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I do not agree with most of these posts. AA wash horrible as I used anytime miles to get my son from chicago to austin and needed to change the flight to the next day but could not get a hold of anyone for 2 days! The phone line said call back which I did about 10 times and then got through 2 days later and was put on hold for 6 1/2 hours....seriously...and I finally gave up at 12:30am. My son had to miss a final because I could not change the flight. I asked AMerican about getting a credit since the anytime miles were not able to be used anytime and they just said sorry..we will not do anything for you.
This is terrible customer service and I can't believe this considering I could not talk to a human being at AA for 2 days and could not change the ticket online per their rules. They forced my son to fly a day he did not end up wanting which is why I used anytime miles to start with. Any suggestions? I think I deserve my miles back. We have a ton of miles with AA and they are our primary airline we use.
Thanks,
This is terrible customer service and I can't believe this considering I could not talk to a human being at AA for 2 days and could not change the ticket online per their rules. They forced my son to fly a day he did not end up wanting which is why I used anytime miles to start with. Any suggestions? I think I deserve my miles back. We have a ton of miles with AA and they are our primary airline we use.
Thanks,
If it was 2 days on hold, I would fly your son on WN. I hope your call was on Skype. If not ATT will be calling.