Poor Baggage Service DFW
Jun 22, 2002, 4:17 pm
#1
Original Poster
Join Date: Oct 2001
Location: The Republic of Texas
Programs: AA EXP / CK June 2018 (4MM - 15 years running) HH Lifetime Diamond
Posts: 195
Poor Baggage Service DFW
This seems to be the poorest perfoming station that I have seen lately with regard to timely bag delivery. Thursday 1138pm we arrive to the ramp; no crew; finally at 1150pm we are on gate from LAX. About on time. We are the only flight into Terminal B. No others arrived during this timeframe.
About 1240 the bags started coming up. During this time the Baggage "service" rep called and radio'd to the ramp repeatedly and was never answered. I called EXP desk, and they called ramp also, to no avail. Finally they called the lead operations person for DFW airport. It was about then the bags arrived. About a 80% full 757.
I have noted historically the time for bags off a inbound DFW flight to lag behind those of other stations. 20-25 minutes usually. I have found it interesting because according to Baggage "service" people they do not consider bags delayed until the 30 minute point. It is more understandable if it is a flight where there are likely to be connections made, but in this case I would lay good odds everyone was terminating in DFW.
Ridiculous.
C'mon AA please develop a method for knowing when a plane is coming in and might need ground personnel to attend to it. Perhaps we can call it a schedule? Maybe it will catch on...
About 1240 the bags started coming up. During this time the Baggage "service" rep called and radio'd to the ramp repeatedly and was never answered. I called EXP desk, and they called ramp also, to no avail. Finally they called the lead operations person for DFW airport. It was about then the bags arrived. About a 80% full 757.
I have noted historically the time for bags off a inbound DFW flight to lag behind those of other stations. 20-25 minutes usually. I have found it interesting because according to Baggage "service" people they do not consider bags delayed until the 30 minute point. It is more understandable if it is a flight where there are likely to be connections made, but in this case I would lay good odds everyone was terminating in DFW.
Ridiculous.
C'mon AA please develop a method for knowing when a plane is coming in and might need ground personnel to attend to it. Perhaps we can call it a schedule? Maybe it will catch on...
Jun 22, 2002, 7:51 pm
#2
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Just had the opposite experience with DFW baggage handling. A late-arriving flight from LAS at the farthest gate in Terminal C to an on-time departure for YYZ from mid-Terminal A. Approximately 27 minutes between flights - we barely made final boarding running all the way. Checked bags made it no problem. I was surprised and impressed. Now if you had said ORD OTOH.
Jun 22, 2002, 11:23 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Seattle
Programs: AA PLT 2MM+; Marriott PLT
Posts: 16,376
Or RDU. It sometimes seems to take longer to get bags than the flight itself.
Jun 23, 2002, 9:00 am
#4
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
my experience at dfw has been quite good on international, but bad on domestic. however, on int it seems like you always have to walk the green mile to get to immigration which makes the baggage wait seem shorter.
Jun 23, 2002, 10:34 am
#5
Join Date: Jul 2001
Location: Atlanta, GA
Programs: DELTA GM
Posts: 123
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SeAAttle:
Or RDU. It sometimes seems to take longer to get bags than the flight itself.</font>
Or RDU. It sometimes seems to take longer to get bags than the flight itself.</font>
Jun 23, 2002, 2:20 pm
#6
Join Date: Feb 2000
Location: Dallas, TX. AA Executive Platinum, Marriott Rewards Platinum, Hilton HHonors Gold VIP, Starwood Platinum Preferred, Avis Preferred Select
Posts: 863
I check my bag weekly now on my inbound to DFW (domestic). My wait has only been 5 to 10 minutes after getting off the plane and to the claim....seems good enough for me.
Jun 23, 2002, 4:34 pm
#7
Original Poster
Join Date: Oct 2001
Location: The Republic of Texas
Programs: AA EXP / CK June 2018 (4MM - 15 years running) HH Lifetime Diamond
Posts: 195
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DrHowser:
I check my bag weekly now on my inbound to DFW (domestic). My wait has only been 5 to 10 minutes after getting off the plane and to the claim....seems good enough for me.</font>
I check my bag weekly now on my inbound to DFW (domestic). My wait has only been 5 to 10 minutes after getting off the plane and to the claim....seems good enough for me.</font>
NEVER have I had a bag in less than 15 minutes.
It has been longer than 45 minutes on 2-3 occassions this year. LAX impressed me several times.
I do agree with a previous poster about the connecting bags. I have been on as short as a 13 minute connection and the bag has made it! It was just the arrivals into DFW that I am hoping AA does something about.
Jun 24, 2002, 12:37 pm
#8
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
ughh.......
AA's DFW baggage claim sucks. I'll have to endure this again on Thursday when I return from LAX. My experience is that it takes usually takes about 30 minutes from plane parking at thee gate to walking out the door with my bags.
AA's DFW baggage claim sucks. I'll have to endure this again on Thursday when I return from LAX. My experience is that it takes usually takes about 30 minutes from plane parking at thee gate to walking out the door with my bags.