Flight cancelled, rebooked from another airport
Nov 18, 2013, 7:21 am
#1
Original Poster
Join Date: Aug 2013
Posts: 127
Flight cancelled, rebooked from another airport
My HOU-DFW-ORD segments were cancelled and AA rebooked me IAH-ORD. It's a little annoying since driving across the city at rush hour wasn't my preference. They've put me on the upgrade list in the CR7. I doubt I'll get it but is it ok for me to feel a little annoyed? I'm not too excited about sitting in an Eagle jet for 2.5 hours.
Nov 18, 2013, 7:23 am
#2
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Find flights from Hobby which meet your needs then call AA and ask to be accommodated on those. I've never had an issue with getting the specific flights I've needed when my originals were cancelled or delayed beyond usefulness. Good luck!
Nov 18, 2013, 7:26 am
#3
Join Date: Sep 2011
Location: Philadelphia
Programs: AA lifetime plat 2.5 million
Posts: 298
My HOU-DFW-ORD segments were cancelled and AA rebooked me IAH-ORD. It's a little annoying since driving across the city at rush hour wasn't my preference. They've put me on the upgrade list in the CR7. I doubt I'll get it but is it ok for me to feel a little annoyed? I'm not too excited about sitting in an Eagle jet for 2.5 hours.
Nov 18, 2013, 7:32 am
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Auto-rebook presumes that you want the least-delayed arrival at ORD. You can still call AA to propose another routing. Best is not to call to ask for alternatives, but to determine what you want and call and ask for it.
Nov 18, 2013, 10:40 am
#5
Join Date: Dec 2009
Posts: 262
Just have the options on hand, try 2 or 3 of them, and see how it goes. I think it's likely that you'll be able to get out of HOU.
Nov 18, 2013, 10:42 am
#6
Original Poster
Join Date: Aug 2013
Posts: 127
It's fine, I took their auto rebook and they upgraded me to a first class seat so it's not that big of a deal anymore.
Last edited by salesflyerguy; Nov 18, 2013 at 10:47 am
Nov 18, 2013, 11:28 am
#7
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
A call to AAdvantage will probably net you some miles or an eVoucher.
Nov 18, 2013, 2:20 pm
#8
Original Poster
Join Date: Aug 2013
Posts: 127
An upgrade and beautiful photos of Chicago skyline were plenty comp for me. Had a great convo with an Eagle pilot. A lot of crew got stranded overnight because of the storm last night including my original Eagle plane.
Nov 18, 2013, 2:25 pm
#9
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
I would consider asking for the following:
1. Original routing credit (if you're trying to requalify for status in particular)
2. A voucher (or cash) to cover whichever one of these is applicable:
i. Taxi between HOU and IAH
ii. Fee for any parking done at HOU (if substantial)
iii. Difference in rates to park at IAH vs. HOU (if substantial)
I would not mention the convenience/annoyance issue since it's an emotional one and not one easily compensated for and, more importantly, you don't sound that annoyed anymore. Most would prefer a direct flight that involved a little extra car time than having to change planes but YMMV.
1. Original routing credit (if you're trying to requalify for status in particular)
2. A voucher (or cash) to cover whichever one of these is applicable:
i. Taxi between HOU and IAH
ii. Fee for any parking done at HOU (if substantial)
iii. Difference in rates to park at IAH vs. HOU (if substantial)
I would not mention the convenience/annoyance issue since it's an emotional one and not one easily compensated for and, more importantly, you don't sound that annoyed anymore. Most would prefer a direct flight that involved a little extra car time than having to change planes but YMMV.