EP Telephone Issues
Nov 17, 2013 | 9:13 am
#1
Original Poster
Join Date: Jun 2005
Location: New York, NY
Programs: AA EXP 4M
Posts: 222
EP Telephone Issues
Anyone else having issues getting connected to a real EP agent this morning? The main line picks up, you listen to hold music for awhile. But then during the transfer - it just disconnects. I've tried 2-3x over the last hour, and now I'm beginning to personalize it. Want to make sure someone else is feeling / seeing this..
Please validate my morning..
Please validate my morning..
Nov 17, 2013 | 9:18 am
#2
Join Date: Nov 2001
Location: HKG, BOS
Programs: AA EXP
Posts: 647
Just got through... Agent said nobody has been able to get through all morning. She said I was the first person she has spoken with in half an hour.
Nov 17, 2013 | 9:25 am
#3
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Nov 17, 2013 | 9:38 am
#4
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
Definitely not alone.
Tough morning for the call centers. Got cut off around 10 times. Eventually one of the agents was able to sort my problem out, not sure whom. They mis-spelled my name tho', so now I have a ticketed reservation for which I can't check in. No chance of calling them to fix this ...
I guess I'll turn up at the airport in good time tonight and see what happens ...
Tough morning for the call centers. Got cut off around 10 times. Eventually one of the agents was able to sort my problem out, not sure whom. They mis-spelled my name tho', so now I have a ticketed reservation for which I can't check in. No chance of calling them to fix this ...
I guess I'll turn up at the airport in good time tonight and see what happens ...
Nov 17, 2013 | 10:30 am
#5
Join Date: Jan 2003
Location: DL: Gold; BA: Silver; AA: PLAT PRO; UA: Silver; HY: Globalist; HH: Gold; MR: TIT
Programs: PHL (& occasionally EWR/LGA/JFK)
Posts: 1,727
I am getting through on calls now. The call back option does not work- system does not recognize/register the phone prompts/touch tones.
Nov 17, 2013 | 12:41 pm
#6
Join Date: Jan 2011
Location: IAD
Programs: AA EXP for life, Bonvoy LT Plat, Delta Plat, BAC Gold, VS, former UA, UA no longer, never, ever, QF
Posts: 236
Facing flight delay due to ORD weather. 16 minute hold time on EXP line.
Nov 17, 2013 | 1:02 pm
#7
Join Date: Dec 2010
Posts: 142
yeah, I've been stuck at ORD all day and even the AC agent can't give an update on departure times.
Weather has cleared up and there's a double rainbow over the control tower, which is kinda cool.
Weather has cleared up and there's a double rainbow over the control tower, which is kinda cool.
Nov 17, 2013 | 1:04 pm
#8
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,255
Nov 17, 2013 | 1:24 pm
#9
Join Date: Jan 2003
Location: DL: Gold; BA: Silver; AA: PLAT PRO; UA: Silver; HY: Globalist; HH: Gold; MR: TIT
Programs: PHL (& occasionally EWR/LGA/JFK)
Posts: 1,727
Nov 17, 2013 | 1:29 pm
#10
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
Tornadoes touch down in Illinois; Bears game interrupted
http://www.cnn.com/2013/11/17/us/wea...html?hpt=hp_t1
http://www.cnn.com/2013/11/17/us/wea...html?hpt=hp_t1
Nov 17, 2013 | 1:34 pm
#11
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,255
A call system/center failure could certainly be in progress, but looking at weather.gov, with tornado watches across IL, IN and MI, amongst other weather issues, like wind advisories across much of the NE, in the mixer, it's entirely possible that delays are simply a function of volume, as cancels/rebooks/modifications are predominantly done with humans and, if many travelers are like myself, they're on the phone to a call center whilst standing in line at an airport hit with IRROPs.
Nov 17, 2013 | 1:39 pm
#12
Join Date: Aug 2006
Location: NYC
Programs: AA LT G (1MM);DL G, UA GM
Posts: 2,028
Sounds like the system is still a mess with the added challenge of weather irrops. Maybe Twitter will get me an answer...