MCE Purchased Seat Reassigned to Non-Existent Wheelchair Passenger
Sep 10, 2013, 9:21 am
#1
Original Poster
Join Date: Apr 2011
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Posts: 762
MCE Purchased Seat Reassigned to Non-Existent Wheelchair Passenger
AA 1468 LBB-DFW today. Spent $18 to buy 8D (bulkhead seat with unlimited legroom). During G1 boarding gate agent hands me a new BP. "Sorry, we had to assign your seat to a wheelchair passenger." Very surprised to see a healthy 30-something male sitting in 8D and the wheelchair passenger in 9D. 30-something tells me he was moved up to 8D from row 13 as he boarded.
How do I get my $18 back? I have sent several Tweets to @AmericanAir but they are being ignored.
How do I get my $18 back? I have sent several Tweets to @AmericanAir but they are being ignored.
Sep 10, 2013, 9:28 am
#2
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
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Where did you wind up sitting? Were you in another MCE seat or were you bumped to regular coach.
According to this: http://www.aa.com/i18n/fragments/mer...ExtraTerms.jsp
Seems to indicate that you are entitled to a refund in both cases.
The page also indicates that a refund can be requested by visiting www.aa.com/refund.
According to this: http://www.aa.com/i18n/fragments/mer...ExtraTerms.jsp
Customers who purchase Main Cabin Extra and are impacted by an American Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund. The refund will be automatically initiated by American Airlines on the customer's behalf
The page also indicates that a refund can be requested by visiting www.aa.com/refund.
Sep 10, 2013, 9:34 am
#3
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AA 1468 LBB-DFW today. Spent $18 to buy 8D (bulkhead seat with unlimited legroom). During G1 boarding gate agent hands me a new BP. "Sorry, we had to assign your seat to a wheelchair passenger." Very surprised to see a healthy 30-something male sitting in 8D and the wheelchair passenger in 9D. 30-something tells me he was moved up to 8D from row 13 as he boarded.
How do I get my $18 back? I have sent several Tweets to @AmericanAir but they are being ignored.
How do I get my $18 back? I have sent several Tweets to @AmericanAir but they are being ignored.
The big question: where did they move you? If it was from 1 MCE seat to another MCE seat, then I don't think you'll get a refund. Nonetheless, you should contact them using the aa.com/contact function, not twitter.
Sep 10, 2013, 9:44 am
#4
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OP should still contact AA to complain that he/she wasn't moved for the handicapped passenger as claimed.
Sep 10, 2013, 9:46 am
#5
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Why on earth would they put a Wheelchair pax in 9D? Not doubting OP story, but that seems like an odd choice by GA/FA when 8D was available.
OP should contact AA for sure. Seems like a lot of seat shenanigans showing up recently.
OP should contact AA for sure. Seems like a lot of seat shenanigans showing up recently.
Sep 10, 2013, 9:51 am
#6
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Join Date: Apr 2011
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I am watching the @AA Twitter feed and there seem to be a lot of problems solved there, just not mine. I will try aa.com/contact
Sep 10, 2013, 10:03 am
#7
Join Date: Aug 2001
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Please answer the question of where you were re-assigned.
Sep 10, 2013, 10:24 am
#8
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Sep 10, 2013, 10:47 am
#9
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Not sure what change would reasonably result in a pax being moved when their seat is not needed for the wheelchair pax.
Sep 10, 2013, 11:03 am
#10
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I was moved to 8A. Yes, it is a MCE seat, but I would not be willing to pay $18 for it. I chose 8D because it has unlimited leg room, probably the best economy seat on the plane. No other MCE seat is equivalent. It is the only MCE seat worth paying $18 for on the 80.
Sep 10, 2013, 11:05 am
#11
Join Date: Feb 2004
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I was moved to 8A. Yes, it is a MCE seat, but I would not be willing to pay $18 for it. I chose 8D because it has unlimited leg room, probably the best economy seat on the plane. No other MCE seat is equivalent. It is the only MCE seat worth paying $18 for on the 80.
Sep 10, 2013, 11:09 am
#12
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I have submitted a refund request at [email protected]. My "extenuating circumstances" are "Main Cabin Extra Product not received."
Will advise. Thanks for your help.
Will advise. Thanks for your help.
Sep 10, 2013, 11:42 am
#13
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The OP isn't entitled to any refund. Paid for MCE, got an MCE seat. Just not the one they wanted.
The OP's position boils down to this: "If I cannot have infinite legroom (8D), then I don't want any legroom at all (unwilling to pay for any other MCE seat) and would rather sit in a non-MCE seat." My long legs would preclude me from taking such a stand.
The OP's position boils down to this: "If I cannot have infinite legroom (8D), then I don't want any legroom at all (unwilling to pay for any other MCE seat) and would rather sit in a non-MCE seat." My long legs would preclude me from taking such a stand.
Sep 10, 2013, 12:13 pm
#14
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Sep 10, 2013, 12:25 pm
#15
Join Date: Feb 2004
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I have submitted a refund request at [email protected]. My "extenuating circumstances" are "Main Cabin Extra Product not received."
Will advise. Thanks for your help.
Will advise. Thanks for your help.