Feb 20, 2013, 5:55 pm
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Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
Jan 7, 2013, 6:20 pm
#31
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
You paid for a coach ticket and got a coach seat. Yes, it sucks to lose your upgrade, but IMO no compensation is due. Upgrades are nice when you get 'em, but you cannot expect to be reimbursed when you do NOT get an upgrade (or even when an upgrade is rescinded) and you end up flying in the class for which you paid.
Jan 7, 2013, 6:48 pm
#32
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Agent A: "Are you the one who came from First Class Flagship lounge? Please come in, we were notified by the agent there. WiFi is available at this lounge."
Me: "Thank you. I am wondering if the WiFi is not available at the International Terminal today?"
Agent A: "Yes, it has actually been unavailable for a couple of days."
Me: "I guess there must be a lot of passengers who complained about the issues?"
I wasn't talking to Agent B, but she interjected our conversation:
Agent B: "Not as much as you."
Me: "Thank you. I am wondering if the WiFi is not available at the International Terminal today?"
Agent A: "Yes, it has actually been unavailable for a couple of days."
Me: "I guess there must be a lot of passengers who complained about the issues?"
I wasn't talking to Agent B, but she interjected our conversation:
Agent B: "Not as much as you."
Jan 7, 2013, 6:49 pm
#33
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Forget about the wifi. Send a concise (much more than this post) to AA about the actions of the other agent. Then forget about that as well. Done. And, yeah, it really was better in the other thread rather than in a new one.
Cheers.
Cheers.
Jan 7, 2013, 6:51 pm
#34
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
At that time I wasn't mad at all, but later I found myself a bit moody and couldn't explain why, until my colleagues and friends explained that was a very hostile way to treat the customer like that. What is your take on it?
I actually also had the flight delay to EZE, AA953 for two hours because the original flight had the heating issues with the windows and the air-conditioning, which took days to fix.
I was wondering if I should write the letter to AA CR to just describe the issues of JFK Flagship lounge and the agent's attitude and a separate issue of the flight delay instead of the combination of all three issues? It sounds like a lot of information to digest and CR might not read the entire letter.
Advice will be appreciated.
I actually also had the flight delay to EZE, AA953 for two hours because the original flight had the heating issues with the windows and the air-conditioning, which took days to fix.
I was wondering if I should write the letter to AA CR to just describe the issues of JFK Flagship lounge and the agent's attitude and a separate issue of the flight delay instead of the combination of all three issues? It sounds like a lot of information to digest and CR might not read the entire letter.
Advice will be appreciated.
Jan 7, 2013, 6:53 pm
#35
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I'm just wondering why you just didn't buy wi-fi from the airport provider, either out in the terminal or in the lounge if it would work there, and just be done with it. You could have written AA after asking for compensation based on a published benefit not being available.
Did you have to go to the AC near the 40 gates, or were you using the domestic lounge that adjoins the Flagship lounge just past security?
Jan 7, 2013, 7:09 pm
#36
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
1. First time.
2. I tried Boingo Hotspot at the JFK Flagship Lounge. They indeed worked, but the coverage was way too slow to justify the cost of it.
3. JFK Admirals Club B, near the 40 Gates. The AT&T WiFi and the Admirals Club WiFi seemed unavailable at the International Terminal at all (Gates 1-14) for a couple of days.
PS: Mods, could you please merge this thread to the Guides to Compensation 2013 as suggested by the other FTers?
I'm just wondering why you just didn't buy wi-fi from the airport provider, either out in the terminal or in the lounge if it would work there, and just be done with it. You could have written AA after asking for compensation based on a published benefit not being available.
PS: Mods, could you please merge this thread to the Guides to Compensation 2013 as suggested by the other FTers?
Last edited by PaulInTheSky; Jan 7, 2013 at 7:23 pm
Jan 7, 2013, 7:18 pm
#37
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,395
Jan 7, 2013, 7:28 pm
#38
Join Date: Nov 2012
Location: SFO
Posts: 1,746
My 2 cents... it's annoying, but sometimes people are crotchety. Whether or not it's worth it to you to complain is a personal decision. Kind of like whether or not I should tow the guy blocking my driveway even though I don't need to use it =)
Personally I would have just turned to the agent and said "I'm happy to have your input on this conversation. Let's get your supervisor's as well." But that moment's passed now =)
Personally I would have just turned to the agent and said "I'm happy to have your input on this conversation. Let's get your supervisor's as well." But that moment's passed now =)
Jan 7, 2013, 7:35 pm
#39
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,395
Jan 7, 2013, 7:37 pm
#40
Join Date: Nov 2012
Location: SFO
Posts: 1,746
I take a note of the vehicle (it happens maybe once a month). If I ever see a repeat offender I'll tow right quick :-)
Edit to add: My friend once blocked my neighbor's driveway instead of mine by accident. Rather than tow her they left a very friendly note asking her to be more conscientious about it. We apologized for the mistake but it's changed the way I react to others blocking my driveway. I first assume it's an honest mistake.
Edit to add: My friend once blocked my neighbor's driveway instead of mine by accident. Rather than tow her they left a very friendly note asking her to be more conscientious about it. We apologized for the mistake but it's changed the way I react to others blocking my driveway. I first assume it's an honest mistake.
Jan 7, 2013, 7:39 pm
#41
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,395
Jan 7, 2013, 7:42 pm
#43
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Down here in the hills of the south bay we don't even have sidewalks. And no one has any reason to park in our driveway...since there's nowhere to be going 
Cheers.
Cheers.
Jan 7, 2013, 7:44 pm
#44
Join Date: Aug 2011
Location: DCA | DEN
Programs: AA EXP/2.9mm | Marriott LT Titanium 1.6k nights | NEXUS
Posts: 981
You got the WiFi at the AC which met your needs, and became "moody" after the fact? Neither of those AAngels had anything to do with the gap at the FL. If work was paramount why hop back and forth?
There is a tiny subset of perpetually aggrieved PAX these folks have to deal with; maybe you were just leaning that way a bit - from their perspective anyway.
There is a tiny subset of perpetually aggrieved PAX these folks have to deal with; maybe you were just leaning that way a bit - from their perspective anyway.
Jan 7, 2013, 7:53 pm
#45
Join Date: Mar 2010
Posts: 14
I lived in NY for many years. Whenever anything like that happened (in airport or not - upscale place or McD's), I always took it as a "Welcome to NY," moment and tried to look at it with a sense of humor.
You could write a letter, they'll apologize. Or you can drop it. Whatever is going to make you feel a better, you know?