AA Refund Dept keeps ignoring my request for a refund!
Aug 1, 2012, 4:54 pm
#1
Original Poster
Join Date: Jun 2007
Location: Toledo, Ohio
Programs: Delta, Marriott
Posts: 387
AA Refund Dept keeps ignoring my request for a refund!
Has anyone been successful in getting a refund from AA? Not the ticket itself, but the Preferred Seat (bought it, but was denied the opportunity to select the seat).
Aug 1, 2012, 5:26 pm
#2
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Dispute the charge with your credit card company?
Aug 1, 2012, 6:33 pm
#3
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
The refund department is very difficult to work with. They do not communicate by phone and typically do not respond well to email.
I have had success in asking the Exec. Plat. desk to intervene on my behalf. If you are Exec. Plat. this may also be helpful.
I have had success in asking the Exec. Plat. desk to intervene on my behalf. If you are Exec. Plat. this may also be helpful.
Aug 1, 2012, 8:09 pm
#4
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,002
I was accidentally charged a phone ticketing fee to change a flight caused by AA's own flight delay. Getting a refund was impossible. In the end, calling AA customer relations got me an evoucher issued for the amount of the fee.
Aug 2, 2012, 6:05 am
#6
Join Date: Dec 2004
Location: STL
Programs: MR LT Titanium, UA 1K, DL Gold, AA EXP
Posts: 886
You can also file a complaint with the DoT. That got quick work and resolution for me on a refund problem several years ago.
Aug 2, 2012, 7:47 am
#8
Join Date: Nov 2010
Programs: AA EXP
Posts: 446
Last time this happened, it took me 3 months to get a refund on a $35 charge.
Aug 2, 2012, 8:08 am
#9
Join Date: Dec 2003
Location: NYC
Posts: 6,433
I'd contact customer relations. If that didn't quickly resolve the charge, I'd do a credit card dispute.
http://www.aa.com/contactAA/viewEmai...erService.html
I wouldn't contact the DOT over a small amount if I expected to fly AA with any frequency.
http://www.aa.com/contactAA/viewEmai...erService.html
I wouldn't contact the DOT over a small amount if I expected to fly AA with any frequency.
Aug 2, 2012, 12:55 pm
#10
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,539
I'd contact customer relations. If that didn't quickly resolve the charge, I'd do a credit card dispute.
http://www.aa.com/contactAA/viewEmai...erService.html
I wouldn't contact the DOT over a small amount if I expected to fly AA with any frequency.
http://www.aa.com/contactAA/viewEmai...erService.html
I wouldn't contact the DOT over a small amount if I expected to fly AA with any frequency.
Aug 2, 2012, 12:55 pm
#11
Join Date: Jul 2011
Location: DFW
Programs: AA EXP, mid-tier with pretty much everyone else
Posts: 873
If you use twitter, the @aadvantage twitter is extremely responsive and helpful I've found.
Aug 2, 2012, 3:28 pm
#12
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,539
I just called the EXP desk on his behalf. They got it all fixed while he was still on hold with the refund department. He was on hold for 30 minutes when I had him hang up.
I love the EXP agents.
I love the EXP agents.
Aug 2, 2012, 7:17 pm
#13
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,669
Aug 3, 2012, 4:41 am
#14
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
When did he tell AA?
Aug 5, 2012, 6:39 pm
#15
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
How did he cancel (email/Phone/???)? Does he have proof of it being cancelled? Are you just asking for a future credit of $700 - $150 change fee for the mistake your brother made? Or are you asking for a full refund? Was it a refundable fare?