Flagship Lounge downgrade with bankruptcy? (began about JFK)
Dec 5, 2011, 7:08 pm
#1
Original Poster
Join Date: Aug 2009
Posts: 20
Flagship Lounge downgrade with bankruptcy? (began about JFK)
Am sitting in the JFK Flagship Club about to board my flight to Sao Paulo. Last tie I was here was two weeks ago. Was shocked at the enormous downgrade of the food offering whaich i was told by staff here is a "permanent change of the menu". Gone are cheese, dessert, soup, salad choices replaced by a very empty buffet with a few pieces of tired chicken, some rice, and green beans. Very disappointing.
Clearly, this is a post bankruptcy move cost cutting targeted at AA's most loyal, premium yield flyers. I for one am not impressed. Anyone else notice the downgrade?
Clearly, this is a post bankruptcy move cost cutting targeted at AA's most loyal, premium yield flyers. I for one am not impressed. Anyone else notice the downgrade?
Dec 5, 2011, 7:11 pm
#2
Join Date: Sep 2006
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Another poster in this forum said he got no dinner when it was posted on a recent flight. We may have to get used to these cut backs for a bit.
Dec 5, 2011, 7:12 pm
#3
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I wouldn't expect the bankruptcy to have such an immediate impact. And, in fact, since the filing, AA has announced some pretty ambitious upgrades to aircraft and in-flight service. Which isn't to say that there hasn't been a downgrade, but I don't think you can blame the bankruptcy filing.
Dec 5, 2011, 7:14 pm
#4
Moderator: American AAdvantage
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With Chapter 11, we may see some other changes in the near future. It's too bad they chose to do this, and I am waiting for other members to add their recent impressions at LAX and ORD, as far as domestic Flagship Lounges go, and LHR.
The spirit of Gerards gone...
...and a Merry Christmas to all!
The spirit of Gerards gone...
...and a Merry Christmas to all!
Dec 5, 2011, 7:20 pm
#5
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LAX FL is probably safe from the cutbacks, since QF pays for most of the lounge.
ORD/JFK/LHR.....could be significant cutbacks. (And frankly, when I visited the LHR FL I didn't find it to be mind-blowingly better than the AC. In fact, the offerings seemed quite similar.)
ORD/JFK/LHR.....could be significant cutbacks. (And frankly, when I visited the LHR FL I didn't find it to be mind-blowingly better than the AC. In fact, the offerings seemed quite similar.)
Dec 5, 2011, 7:56 pm
#6
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
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LAX FL is probably safe from the cutbacks, since QF pays for most of the lounge.
ORD/JFK/LHR.....could be significant cutbacks. (And frankly, when I visited the LHR FL I didn't find it to be mind-blowingly better than the AC. In fact, the offerings seemed quite similar.)
ORD/JFK/LHR.....could be significant cutbacks. (And frankly, when I visited the LHR FL I didn't find it to be mind-blowingly better than the AC. In fact, the offerings seemed quite similar.)
Dec 5, 2011, 8:06 pm
#7
Join Date: Dec 2004
Location: LAX
Programs: AA 2MM, *wd gold
Posts: 352
JFK FL food
I was through JFK the end of Oct and was disappointed in the offerings. To be fair, I was there about 7pm, so perhaps I was seeing the leftovers from dinner? That said, there appeared to be no one servicing the buffet as there were empty dishes and almost empty dishes that should have been removed. Ample liquor/deficit of food. I was looking forward to something decent so I could sleep into LHR, but I left hungry and had a quick meal on the flight. It certainly wasn't what I'd experienced before. The LAX FL that morning was menu as usual for breakfast. So, perhaps it's not connected to the BK? Just another data point.
Dec 5, 2011, 8:06 pm
#8
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Dec 5, 2011, 8:17 pm
#9
Join Date: Apr 2000
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The JFK Flagship Lounge is just a gussied corner of a domestic club. It's almost embarrassing that there's one small buffet, frequently nearly void of food & one small bar area.
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
Dec 5, 2011, 8:30 pm
#10
Join Date: Sep 2002
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The JFK Flagship Lounge is just a gussied corner of a domestic club. It's almost embarrassing that there's one small buffet, frequently nearly void of food & one small bar area.
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
Dec 5, 2011, 8:56 pm
#11
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There may be a bumpy ride for the 12 to 18 months of bankruptcy. After that, I expect to see AA increasing amenities and other hard-product standards as well as opening new routes/increasing frequency on existing routes.
Dec 5, 2011, 9:24 pm
#12
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
I was through JFK the end of Oct and was disappointed in the offerings. To be fair, I was there about 7pm, so perhaps I was seeing the leftovers from dinner? That said, there appeared to be no one servicing the buffet as there were empty dishes and almost empty dishes that should have been removed. Ample liquor/deficit of food. I was looking forward to something decent so I could sleep into LHR, but I left hungry and had a quick meal on the flight. It certainly wasn't what I'd experienced before. The LAX FL that morning was menu as usual for breakfast. So, perhaps it's not connected to the BK? Just another data point.
Dec 5, 2011, 9:29 pm
#13
Join Date: Jul 2005
Location: MIA
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In LHR FL today. Cannot comment as to recent changes, but it was nothing more than a separate Admirals club. There were some half sandwiches for food, either wheat or white bread. Nothing else. Similar to the ones I've seen in the BA Terraces club. Staff unfriendly. At least no one was on the cell phone.
Dec 5, 2011, 9:34 pm
#14
Join Date: Sep 2011
Programs: AA SPG Amex
Posts: 4,644
The JFK Flagship Lounge is just a gussied corner of a domestic club. It's almost embarrassing that there's one small buffet, frequently nearly void of food & one small bar area.
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
And more seats please!
Dec 5, 2011, 9:42 pm
#15
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
The JFK Flagship Lounge is just a gussied corner of a domestic club. It's almost embarrassing that there's one small buffet, frequently nearly void of food & one small bar area.
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.
AA should have a fully separate space (not attached to the Admirals Club) with a beautifully catered and constantly stocked buffet and at least two drinks stations.