What we like most and are grateful for about AA?
Mar 3, 2011, 11:13 am
#1
Original Poster
Join Date: Apr 2009
Location: Up in the Air OR Down to Earth ;)
Programs: XP AA, ◊ HGP, PL SPG, 1K UA
Posts: 1,369
What we like most and are grateful for about AA?
Some of us are quite new to AA and would love to hear from more experienced AA flyers about what y'all like most or are grateful for this airline. You don't have to recount specific experiences although you are welcomed to do that. I am hoping for a more general list of positive things that you love about AA and take those things to distinguish it from other US based carriers. [redacted meta discussion] Thanks for your contribution!
Last edited by magic111; Mar 3, 2011 at 12:03 pm Reason: redacted meta discussion
Mar 3, 2011, 11:18 am
#2
Join Date: May 2010
Location: SNA
Programs: AAdvantage Platinum
Posts: 529
Today: I'm grateful that an AAngel blocked the seat next to me without being asked.
In general: that AA values their classic look and eagle logo, unlike some airlines I know. *couch* United *cough* Among other things.
In general: that AA values their classic look and eagle logo, unlike some airlines I know. *couch* United *cough* Among other things.
Mar 3, 2011, 11:21 am
#3
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Showers in the AC
Customer Relations response time
DFW
Ability to upgrade on all paid int'l flights
# of seats in J on 772, 762, 763
Domestic F meals (for the most part
Mileage promos
Customer Relations response time
DFW
Ability to upgrade on all paid int'l flights
# of seats in J on 772, 762, 763
Domestic F meals (for the most part
Mileage promos
Mar 3, 2011, 11:22 am
#4
Join Date: Dec 2010
Location: DFW
Programs: AA CK/MM, Centurion
Posts: 338
Every flight I've ever been on has landed in one piece so far. 
Mar 3, 2011, 11:23 am
#5
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 427
Paper Napkins really AA has the best paper napkins in the industry. If I am not mistaken they are at least 50% post consumer recycled content which makes me feel good about flying and drinking.
Mar 3, 2011, 11:37 am
#6
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
Possible Lifetime Plat status without flying.
Mar 3, 2011, 11:50 am
#7
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Keeping customer service agents in the US instead of outsourced to places like India *cough* Dell *cough*.
You just can’t expect to get the same service just because they speak the same language. There are things that only people who has lived in the US to understand the colloquialisms that other Americans know.
i.e.: frequent flyer numbers: outsourced agents don't know phoenetic alphabets so they get confused and I have to repeat myself, US based agents know it off the bat without even asking. Little things like that goes a long way in keeping me on AA. Same with airports I can say "dee-ef-double-you," "el-eh-ex," "McCarran," "Narita" or "Haneda" and US based agents know off the bat that I'm heading to Dallas, Los Angeles, Las Vegas or the two airports in Tokyo.
You just can’t expect to get the same service just because they speak the same language. There are things that only people who has lived in the US to understand the colloquialisms that other Americans know.
i.e.: frequent flyer numbers: outsourced agents don't know phoenetic alphabets so they get confused and I have to repeat myself, US based agents know it off the bat without even asking. Little things like that goes a long way in keeping me on AA. Same with airports I can say "dee-ef-double-you," "el-eh-ex," "McCarran," "Narita" or "Haneda" and US based agents know off the bat that I'm heading to Dallas, Los Angeles, Las Vegas or the two airports in Tokyo.
Last edited by kebosabi; Mar 3, 2011 at 12:05 pm
Mar 3, 2011, 12:03 pm
#8
In Memoriam
Join Date: Jan 2000
Location: Always on vacation
Programs: aa exp - spg gold - Hyatt Diamond - HH Gold
Posts: 6,007
It is highly recommended by this moderator and I can reasonably guess by my fellow moderators that if you want to keep a thread open that you do not engage in a meta discussion about the forum.
Please feel free to have that discussion at any time by PM with a moderator or your fellow users.
The OP has been edited to remove the meta discussion starter.
~moderator
Please feel free to have that discussion at any time by PM with a moderator or your fellow users.
The OP has been edited to remove the meta discussion starter.
~moderator
Mar 3, 2011, 12:06 pm
#9
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
Actually responding to customer complaints rather than copying and pasting a canned letter. ^
Mar 3, 2011, 12:08 pm
#10
In Memoriam
Join Date: Jan 2000
Location: Always on vacation
Programs: aa exp - spg gold - Hyatt Diamond - HH Gold
Posts: 6,007
I'm grateful that it is possible to fly about 150k miles per year as a leisure traveler and only have to pay for 100k - or less if a deqm promo is happening
Mar 3, 2011, 12:38 pm
#11
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
The best domestic First Class cabin.
Widebodies between JFK and LAX/SFO
Widebodies between JFK and LAX/SFO
Mar 3, 2011, 12:42 pm
#12
Original Poster
Join Date: Apr 2009
Location: Up in the Air OR Down to Earth ;)
Programs: XP AA, ◊ HGP, PL SPG, 1K UA
Posts: 1,369
Mar 3, 2011, 12:46 pm
#13
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Experiencing aviation history firsthand. Who needs a time machine when you've got regularly scheduled MD-80 flights?
Mar 3, 2011, 12:54 pm
#14
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Granted it's not a regularly scheduled flight, but for $150/yr, getting invited to ride on positioning flights is still way too cool way to get around if you can! ^
I just wish it was also possible for some other NPO to bring back the YS-11 to air worthiness in the old JAL livery.
Mar 3, 2011, 3:06 pm
#15
Join Date: Dec 2007
Location: Utqiagvik (Barrow) Alaska and Ann Arbor, Michigan
Programs: Charter Member Delta Diamond Medallion, Lifetime AA Platinum, IHG Diamond, Hilton & Marriott Gold
Posts: 630
The American Airlines toilet paper is also high quality. After it mixes with that "blue liquid in the bowl" I hope they don't recycle it further.