Made Gold - cannot Select Premium Seats
Oct 2, 2010, 7:34 pm
#1
Original Poster
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
Made Gold - cannot Select Premium Seats
I just made Gold. So, I went to 'my reservation' line and tried to select premium/exit seats for my future reservations. Now the seats are showing up in the seat selection list. When I click on n available premium/exit seat, its selected, but after I click on the 'submit' button, it thinks for a while and says in RED, "Check below for errors : One or more of the seats you requested is not available."
Whats going on? Whay can't I select the good seats?
Tintin
Whats going on? Whay can't I select the good seats?
Tintin
Oct 2, 2010, 7:39 pm
#2
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
your new status isn't in the existing records....call aa to get them fixed....good luck...
Oct 2, 2010, 7:43 pm
#3
Join Date: Mar 2003
Location: Surf City, USA
Programs: DL-Dirt AA-Plat 0.1MM AMTK-Select IHG-Gold
Posts: 333
Contrats on your new status. Call AA. Ask them to remove your AAdvantage Number and reinsert into your reservation. Then the system will recognize your new status and give you access to the premium seats.
Oct 2, 2010, 8:22 pm
#4
Original Poster
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
Wow! This is strange. I will give them a call tomorrow. Will look-up the Gold CS number. Thanks everyone.
Tintin
Tintin
Oct 2, 2010, 8:53 pm
#5
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
When I made gold it took a few days before I could select premium seats (even on a newly-made reservation that reflected my gold status).
Oct 2, 2010, 9:09 pm
#6
Original Poster
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
Oct 2, 2010, 9:20 pm
#7
Join Date: May 2009
Location: LAS
Programs: AA EXP, Marriott Platinum, SPG Platinum, Hilton Gold, IHG Gold
Posts: 296
I've experienced similar situation. As others have mentioned, it appears that not all of the automated systems in AA will update status level at the same time.
Oct 2, 2010, 11:10 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
You can think that if you like. AA populates the status field in your PNR when it is created. They do not refresh that field every time the PNR is accessed. When your status goes up, you have to call to have an AAgent update your status to get the benefit of that status. If your status goes down, just leave it alone.
When stickers are deducted or miles posted, the system does check your current status and override your status at the time of purchase.
When stickers are deducted or miles posted, the system does check your current status and override your status at the time of purchase.
Oct 3, 2010, 6:05 am
#9
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
You can think that if you like. AA populates the status field in your PNR when it is created. They do not refresh that field every time the PNR is accessed. When your status goes up, you have to call to have an AAgent update your status to get the benefit of that status. If your status goes down, just leave it alone.
When stickers are deducted or miles posted, the system does check your current status and override your status at the time of purchase.
When stickers are deducted or miles posted, the system does check your current status and override your status at the time of purchase.
Oct 3, 2010, 8:12 am
#10
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
When in doubt on this kind of issue and you have attempted to remedy it with no success, contact Web Services.
Web Services
U..S. or Canada
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily
United Kingdom
0844 4997300 (0.05 GBP/min, network charges may apply)
Monday - Friday
7:00 a.m. - 7:00 p.m. GMT
Saturday - Sunday
8:30 a.m. - 5:00 p.m.
All Other Locations
1-918-832-1384
6:00 a.m. - 2:00 a.m. CT daily
Web Services
U..S. or Canada
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily
United Kingdom
0844 4997300 (0.05 GBP/min, network charges may apply)
Monday - Friday
7:00 a.m. - 7:00 p.m. GMT
Saturday - Sunday
8:30 a.m. - 5:00 p.m.
All Other Locations
1-918-832-1384
6:00 a.m. - 2:00 a.m. CT daily
Oct 3, 2010, 8:20 am
#11
Join Date: Jul 2009
Location: AUS
Posts: 234
this has happened to me before and giving them a call was a quick fix. good luck and congrats!
Oct 3, 2010, 3:35 pm
#12
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
I am a database administrator, but do not work for an airline.
Sometimes it can take a while for changes to propagate through the entire system. As the others have suggested, call and get it fixed.
Incidentally, I had a "weird" error a couple weeks ago. One email to Web Services did the trick. I was impressed!
Sometimes it can take a while for changes to propagate through the entire system. As the others have suggested, call and get it fixed.
Incidentally, I had a "weird" error a couple weeks ago. One email to Web Services did the trick. I was impressed!
Oct 3, 2010, 4:05 pm
#13
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
Give it a few days. It takes a little bit of time for your new status to "filter" through the system.
Oct 3, 2010, 8:36 pm
#14
Original Poster
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
Works Now! Took ONE Day!
Thank you everyone. I was been able to change my seat successfully in aa.com just a few minutes ago. I made Gold yesterday (thanks to NYPTL promo 
). It seems AA takes about a day for the full systemwide update of the status.
I checked with SeatGuru and selected a good Exit seat for my next trip to Las Vegas
Now I have to research what else can I get with my Gold status.
Tintin
). It seems AA takes about a day for the full systemwide update of the status.I checked with SeatGuru and selected a good Exit seat for my next trip to Las Vegas
Now I have to research what else can I get with my Gold status.
Tintin