How long is the "ticketing process"?
May 16, 2010 | 1:15 pm
#1
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
How long is the "ticketing process"?
I booked an award flight this morning. I called an hour later to make a change and they told me that I would have to wait for the ticketing process to complete. They suggested I call back tonight or tomorrow. Does anyone know how long that process actually takes?
May 16, 2010 | 1:24 pm
#2
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Give another call. A more informed agent should be able to push the ticketing process through and then help you with the changes. Your other option is to put the new itinerary on hold and then call reservation to cancel the one that is still purchased but not ticketed.
May 16, 2010 | 1:25 pm
#3
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Usually not very long, about a day for me at most and maybe a few minutes at best.
May 16, 2010 | 1:33 pm
#4
Join Date: Jun 2006
Location: NYC
Programs: AA PLT, SPG Gold
Posts: 147
Is it an AA, partner or OneWorld award? I've noticed different ticketing times on different carriers.
May 16, 2010 | 1:34 pm
#5
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
It's AA. And an e-ticket confirmation email just arrived. Does that mean the ticketing process is done? I'm going to call now.
May 16, 2010 | 2:06 pm
#6
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
Success. Thanks for your guidance.