Changing ticket from Y to Instant Upgrade
Feb 12, 2010, 2:18 pm
#1
Original Poster
Join Date: Nov 2000
Location: DFW
Posts: 277
Changing ticket from Y to Instant Upgrade
Corp travel dept purchased ticket for me in Y (K) on AMEX travel. Instant upgrade is only $40 higher than the Y ticket. Is there any simple way to change my ticket where I pay the $40 difference?
AMEX travel wasn't able to help. AA agent was clueless on what I wanted to do. Any magic words I should use?
thanks
AMEX travel wasn't able to help. AA agent was clueless on what I wanted to do. Any magic words I should use?
thanks
Feb 12, 2010, 2:25 pm
#2
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Call again - it's not rocket science for an AAgent to do this.
I don't know how restricted the K fare is - that theoretically could result in a change fee.
It's also very illustrative of why I do not trust most travel agents to carry water in a pitcher...
I don't know how restricted the K fare is - that theoretically could result in a change fee.
It's also very illustrative of why I do not trust most travel agents to carry water in a pitcher...
Feb 12, 2010, 2:55 pm
#3
Join Date: Feb 2008
Location: USA, Europe
Programs: AAdvantage, Flying Blue, Mileage Plus
Posts: 839
What you say you have a K fare, you don't say whether or not it's refundable or nonrefundable....with K inventory, it could be either one. If it's refundable, then you can just pay the fare difference. If it's nonrefundable, then you'll also have to pay the $150 change fee. It's really straightforward...AA should have no problem doing this. Sounds like you got a crappy agent. Just call back again.
Feb 12, 2010, 3:08 pm
#4
Join Date: Oct 2005
Location: DFW
Programs: AA EXP 4MM
Posts: 396
One option- If it was ticketed less than 24 hours, most travel agents, can void the ticket with AA and then rebook. It may cost your company two booking fees from the agency. I have often called AA after my agency books a ticket and made changes involving additional fees directly. There may be a fee depending upon you statuslevel to touch an agency ticket. Most often I have to talk with AA's meeting services desk.
Feb 12, 2010, 7:08 pm
#5
Original Poster
Join Date: Nov 2000
Location: DFW
Posts: 277
Thanks guys. Second call and a $20 change fee, I'm set. First agent all but called me an idiot, second girl knew exactly what I wanted and how to make it happen.
Feb 12, 2010, 8:59 pm
#6
Join Date: Feb 2008
Posts: 2,172
To the OP, I have found that sometimes the Y-UP fare is only available to travel agents. If you saw the fare on AA.com, then its fine. Otherwise, AA has a corporate department to deal with those, so any voluntary change has to go through them (transferred on the phone). This used to happen last year, but haven't had much experience recently. So, that could be a reason the first agent might be clueless.
Feb 13, 2010, 3:36 am
#8
Join Date: Mar 2009
Programs: BAEC Gold; Le Club Accorhotels Plat; Marriott Gold
Posts: 371
Feb 13, 2010, 5:08 am
#9
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Sure, it let's him know there is someone like him out there.
I don't see the problem. Simply call AA and tell them you want to change from your current class to whatever fare class you want to change to. I don't see how that would confuse an AA agent. They know there are multiple classes, and they should know how to move you from one to another. If they have a question about the amount to charge, they can get help with that.
I don't see the problem. Simply call AA and tell them you want to change from your current class to whatever fare class you want to change to. I don't see how that would confuse an AA agent. They know there are multiple classes, and they should know how to move you from one to another. If they have a question about the amount to charge, they can get help with that.
Feb 13, 2010, 10:08 pm
#10
Join Date: Jan 2010
Location: Los Angeles
Programs: AA Plat Pro 1.4M, SPG Lifetime Plat, Hyatt Globalist
Posts: 210
i do this all of the time = the plat desk will transfer me to 'meeting services' and they are always able to get me the seat in 'F' and I would just pay the difference out of pocket.