Change fee of $200??? Bye bye aa
#1
Original Poster
Join Date: Oct 2009
Location: Miami Beach
Posts: 6
Change fee of $200??? Bye bye aa
I want to vent my anger. $200 for a change fee??? I have been a loyal AA user until company problems forced me to cut back on travel. I was Platinum and I am about to be a million miler. That is pretty loyal for a customer.
I booked a flight to Lima for an anniversary. Business forced a change in plans. How was my loyalty to AA rewarded???? A $200 CHANGE FEE!!!!!!
IT IS TIME TO RETHINK WHERE I PLACE MY LOYALTY!!!!! Certainly no longer with AA (sorry to say). I will fly the other airlines where I don't have to worry about loyality. It is obvious that AA does not. I will probably give up my ticket and book on another airline. Why put more money in the pockets of those who really don't care!
I booked a flight to Lima for an anniversary. Business forced a change in plans. How was my loyalty to AA rewarded???? A $200 CHANGE FEE!!!!!!
IT IS TIME TO RETHINK WHERE I PLACE MY LOYALTY!!!!! Certainly no longer with AA (sorry to say). I will fly the other airlines where I don't have to worry about loyality. It is obvious that AA does not. I will probably give up my ticket and book on another airline. Why put more money in the pockets of those who really don't care!
#3
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
Change fees are not based on loyalty. In fact, sounds like a bargain that the change fee for your international fare is only $50 more than a domestic change fee!
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Who are you going to fly now? What are their change fees for international tickets likely purchased cheaply (since they're clearly non-refundable)?
By the way, welcome to FT
Cheers.
By the way, welcome to FT
Cheers.
#5
Join Date: Feb 2008
Location: Seattle, WA
Programs: Mucci Diamond Hairbrush Elite, AA Plat, BA Blue, and a host of others.
Posts: 364
You're upset about the change fee that was clearly spelled out in the fare rules that were available in one click when you booked your ticket?
It's pretty common knowlege that there are fees for changing tickets that aren't purchased at full fare. That being said, you still may not have known, but really I think that you should read the fine print now and again.
Good luck at your new airline home.
It's pretty common knowlege that there are fees for changing tickets that aren't purchased at full fare. That being said, you still may not have known, but really I think that you should read the fine print now and again.
Good luck at your new airline home.
#6
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
I want to vent my anger.
IT IS TIME TO RETHINK WHERE I PLACE MY LOYALTY!!!!! Certainly no longer with AA (sorry to say). I will fly the other airlines where I don't have to worry about loyality. It is obvious that AA does not. I will probably give up my ticket and book on another airline. Why put more money in the pockets of those who really don't care!
IT IS TIME TO RETHINK WHERE I PLACE MY LOYALTY!!!!! Certainly no longer with AA (sorry to say). I will fly the other airlines where I don't have to worry about loyality. It is obvious that AA does not. I will probably give up my ticket and book on another airline. Why put more money in the pockets of those who really don't care!
Sorry you had such a terrible experience.
I'm curious, though - why did you bother to register here just to vent? This isn't www.aasucksandimleavingforanotherairline.com , so I'm not sure what you intended to accomplish by this drive-by. Perhaps you could make a second post (avoiding the dreaded OPW status) and explain what you gained by posting the above?
Again, welcome to Flyertalk.
#7
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Welcome to FlyerTalk I look forward to seeing additional contributions from you on FT in the future.
#8
Join Date: Oct 2007
Location: I'm Geographically Unstable.
Programs: AA, US, SPG, Hilton, Avis
Posts: 223
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
If you don't want to pay change fees, than simply buy unrestricted fares that can be changed with no fee.
#10
Join Date: Jan 2003
Location: NY
Posts: 231
Welcome, I don't feel as the others who posted. I am appalled at the many fees AA imposes. Nowadays I pay for my travel so every added cost hurts. I am with you on your complaint and feel that if enough people voice their concern sometime airline do change their policy. So voice your concerns and maybe there are enough upset members along with others to make a difference. Count me in as one person who is also upset with the many fees, especially this one.
#11
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Welcome to FlyerTalk.
Many of us abhor the fees - but knowing they exist we are sure to check the "detailed fare rules" before purchasing to know what the change conditions and fees are. The cheaper the fares, the greater the restrictions - non-refundable, changes only upon paying fees (up to $350 sometimes, so you escaped relatively unscathed), minimum times / Saturday stays, advance purchase required, seasonality, flights- limited, and more, come with the cheaper fares.
I sincerely doubt you will find another legacy / international airline with different approaches - BA is now even charging fees for assigned seats. OTOH, if Southwest meets your flight needs, they are relatively free of change fees and the like (not to mention upgrades, international flights, lounges and dedicated counters.)
By the way, it's relatively easy to rack up miles, and "used to be Platinum" equivalent doth not a great customer make, in most airlines' metrics - though I empathize with your angst.
Many of us abhor the fees - but knowing they exist we are sure to check the "detailed fare rules" before purchasing to know what the change conditions and fees are. The cheaper the fares, the greater the restrictions - non-refundable, changes only upon paying fees (up to $350 sometimes, so you escaped relatively unscathed), minimum times / Saturday stays, advance purchase required, seasonality, flights- limited, and more, come with the cheaper fares.
I sincerely doubt you will find another legacy / international airline with different approaches - BA is now even charging fees for assigned seats. OTOH, if Southwest meets your flight needs, they are relatively free of change fees and the like (not to mention upgrades, international flights, lounges and dedicated counters.)
By the way, it's relatively easy to rack up miles, and "used to be Platinum" equivalent doth not a great customer make, in most airlines' metrics - though I empathize with your angst.
#12
Join Date: Aug 2007
Programs: EXP 1MM
Posts: 67
I understand the poster, last year I was in MIA and needed to change a flight to MBJ and the change fee was $150 and a new ticket just $127 so was better to buy a new one than change it. I was very mad and anger with the teller but I didn't had any other option. I just purchased my ticket and learned to think better at the time to make a reservation by the way I will never think about purchasing a ticket with Air Jamaica or Spirit I will never do that. Im very happy with my miles and upgrades and flight perks.
#13
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
What I don't understand is why people continue to think a loyalty program means the airline/hotel/insert business here is loyal to THEM. It's a marketing plan to keep you loyal to that business. No where does it promise that the business will be nicer to you or change rules to make you happy.
#14
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
#15
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
Outstanding!