Platinum & Gold Reservations Lines - Long Hold Times
Jul 1, 2003, 11:45 pm
#1
Original Poster
Join Date: Nov 2001
Location: Kirkland, WA
Programs: AS MVP, DL Silv
Posts: 463
Platinum & Gold Reservations Lines - Long Hold Times
Alrighty....so is it just me or have the hold times been increasing on the Platinum & Gold Reservations lines? I know it's summer vacation/travel time, but I would think that they'd keep the hold times to a minimum for their most frequent fliers.
My hold time has been 7-10+ minutes the last 5 times I've called in for reservations and/or upgrades.
-Steve
My hold time has been 7-10+ minutes the last 5 times I've called in for reservations and/or upgrades.
-Steve
Jul 1, 2003, 11:55 pm
#2
Original Member
Join Date: May 1998
Location: Las Vegas, NV, USA
Programs: AAdvantage EXP/1mm/Admirals,United Silver+Club (life),Marriott Titanium,Hilton & Accor Gold
Posts: 5,061
About six weeks ago, I needed to make a reservation using credit from an unused ticket. I didn't have my Elite card with me, so I didn't know the Elite line telephone number. I called the reservations line and after an hour on hold, I hung up, visited Continental.com and bought a ticket from them.
Jul 6, 2003, 10:45 pm
#6
Original Poster
Join Date: Nov 2001
Location: Kirkland, WA
Programs: AS MVP, DL Silv
Posts: 463
Another HP Elite pointed out to me that I was using last year's Plat phone #. Apparently they changed the # on the back of the card in 2003; now I get through FAST! 
Cheers,
-Steve
Cheers,
-Steve
Jul 7, 2003, 10:28 am
#7
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by smantl01:
Another HP Elite pointed out to me that I was using last year's Plat phone #. Apparently they changed the # on the back of the card in 2003; now I get through FAST!
Cheers,
-Steve</font>
Another HP Elite pointed out to me that I was using last year's Plat phone #. Apparently they changed the # on the back of the card in 2003; now I get through FAST!
Cheers,
-Steve</font>
Jul 7, 2003, 11:41 am
#8
Join Date: May 2000
Location: Elk Grove, CA (SMF)
Programs: AS MVP Gold, IHG Spire, HH Gold
Posts: 241
When I first talked to the folks at the Platinum number this year, they said they change the elite number EVERY year, so you need to check it when your new card arrrives.
Jul 7, 2003, 11:55 am
#9
Join Date: May 2002
Location: Arizona
Posts: 5,689
The last four digits I have been using are 3640. I do not have any of my material. Am I up to date?
Someone should suggest that when you log on to your HP profile is shows the current elite phone number to call. There are many ff who whould be buried in cards/materials if they kept everything.
Someone should suggest that when you log on to your HP profile is shows the current elite phone number to call. There are many ff who whould be buried in cards/materials if they kept everything.
Jul 8, 2003, 1:08 am
#10
Original Poster
Join Date: Nov 2001
Location: Kirkland, WA
Programs: AS MVP, DL Silv
Posts: 463
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Centurion:
The last four digits I have been using are 3640. I do not have any of my material. Am I up to date?
</font>
The last four digits I have been using are 3640. I do not have any of my material. Am I up to date?
</font>
Cheers,
-Steve
Jul 8, 2003, 1:24 am
#11
Join Date: Aug 2002
Location: Phoenix, Arizona
Programs: AA EXP, AS MVP 75k, HH Diamond, Hyatt Globalist, Marriott Gold, National Executive Elite
Posts: 443
This is one thing I have always done, change the phone number! The new number comes on the back of the new card every year, and becomes valid on March 1, from what I understand.
I am still having longer than normal hold times on a regular basis, even with this years Gold number.
Hope this helps to shorten some people's wait though!!
I am still having longer than normal hold times on a regular basis, even with this years Gold number.
Hope this helps to shorten some people's wait though!!