How to cancel an ANA award when the USA res line says wait times exceed 120 minutes?
Jul 13, 2022, 1:52 pm
#1
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,858
How to cancel an ANA award when the USA res line says wait times exceed 120 minutes?
The question kind of says it all. If I go to an airport that ANA flies out of, can/will this be handled by an agent there?
It doesn't appear that I can cancel online even if I am willing to pay the 3,000 mile fee. Also, I can't find any availability for the flights/class I want during the times I can travel in the next 355 days.
Thanks in advance for any useful advice!
P.S. Kind of amusingly, they say the reason for the long wait time is the war in Ukraine.
It doesn't appear that I can cancel online even if I am willing to pay the 3,000 mile fee. Also, I can't find any availability for the flights/class I want during the times I can travel in the next 355 days.
Thanks in advance for any useful advice!
P.S. Kind of amusingly, they say the reason for the long wait time is the war in Ukraine.
Last edited by RichardInSF; Jul 13, 2022 at 2:04 pm
Jul 13, 2022, 4:25 pm
#3
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,858
There were two US numbers given, I can't find them just now, but one was a US toll-free and the other a US regular number. I chose the toll-free (figuring that if ANA was paying for the call, there might be a slight priority). I have no status with ANA and being Star gold doesn't seem to matter.
Despite getting the "120+ minute wait" message, I hung on and it was answered 45 minutes later. I was able to get my refund, so my problem is now resolved. But I am not a happy camper going forward, although as a result I still have a bunch of ANA points to use up.
Despite getting the "120+ minute wait" message, I hung on and it was answered 45 minutes later. I was able to get my refund, so my problem is now resolved. But I am not a happy camper going forward, although as a result I still have a bunch of ANA points to use up.