Change seats and no notice!
Mar 31, 2009, 2:04 pm
#1
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,237
Change seats and no notice!
This is really upsetting...
My wife and I are on the JFK-FCO flight this summer, in Business class, using reward miles from Delta.
We had seats assigned and everything was set. I just call Alitalia to check and find out that (1) not only do we not have seats assigned and (2) now there are no seats next to each other!!
This is me and my wife flying over night from JFK to Rome... I mean, I guess there is nothing I can do here, but is there anything?!?!?
My wife and I are on the JFK-FCO flight this summer, in Business class, using reward miles from Delta.
We had seats assigned and everything was set. I just call Alitalia to check and find out that (1) not only do we not have seats assigned and (2) now there are no seats next to each other!!
This is me and my wife flying over night from JFK to Rome... I mean, I guess there is nothing I can do here, but is there anything?!?!?
Mar 31, 2009, 3:15 pm
#3
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,237
Apr 1, 2009, 4:50 am
#4
Join Date: Jan 2009
Location: MIL, PAR
Programs: FB Gold (E+),TK Elite(*A Gold)
Posts: 685
Try to explain your situation to their contacts for frequent flyers: explain the situation and maybe you will find reasonable answer and solutions.
Sometimes I solved this kind of problems with a call to the call center and it worked but often it depends on the person who answers to you.
In your case, as you do not speak Italian and then feeling will never be the same, I suggest you an email to
[email protected]
By phone you may try this:
USA New York 001-800-223-5730 or 001-212-9033575 or +39062222.
Godd luck!
Apr 1, 2009, 10:22 am
#5
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,237
Well, it may happens even if I do not justify it, especially in C class!
Try to explain your situation to their contacts for frequent flyers: explain the situation and maybe you will find reasonable answer and solutions.
Sometimes I solved this kind of problems with a call to the call center and it worked but often it depends on the person who answers to you.
In your case, as you do not speak Italian and then feeling will never be the same, I suggest you an email to
[email protected]
By phone you may try this:
USA New York 001-800-223-5730 or 001-212-9033575 or +39062222.
Godd luck!
Try to explain your situation to their contacts for frequent flyers: explain the situation and maybe you will find reasonable answer and solutions.
Sometimes I solved this kind of problems with a call to the call center and it worked but often it depends on the person who answers to you.
In your case, as you do not speak Italian and then feeling will never be the same, I suggest you an email to
[email protected]
By phone you may try this:
USA New York 001-800-223-5730 or 001-212-9033575 or +39062222.
Godd luck!
Now, my wife and I have to sit in 4C (aisle) and 4D (the center, alone, aisle seat). We can't even sit together?!?! This is totally unacceptable.
I'll e-mail and see what I can do.
Thanks!
Apr 1, 2009, 10:34 am
#6
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Thanks for your ideas, but I am so upset!! Apparently, Alitalia just gave our seats away and didn't give us any notice at all. They are claiming that a "schedule change" occurred that took us out of our seats, but the flight is the exact same time and flight number as before. Nothing is different!!
Now, my wife and I have to sit in 4C (aisle) and 4D (the center, alone, aisle seat). We can't even sit together?!?! This is totally unacceptable.
I'll e-mail and see what I can do.
Thanks!
Now, my wife and I have to sit in 4C (aisle) and 4D (the center, alone, aisle seat). We can't even sit together?!?! This is totally unacceptable.
I'll e-mail and see what I can do.
Thanks!
Cheers.