AZ Amex points not crediting to MM
Nov 6, 2016, 11:10 am
#1
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
AZ Amex points not crediting to MM
AZ is over a week late in crediting my account-- miles were sent to AZ from Amex on 26 Oct but still nothing.
Has anyone else had this problem?
Has anyone else had this problem?
Nov 10, 2016, 5:28 am
#2
Join Date: Apr 2016
Location: Rome
Programs: AZ, Flying Blue, Etihad Guest, HHonors
Posts: 48
I had a similar problem - the miles from my Alitalia credit card had not yet been credited to my MM account. I spoke to Amex customer service in Italy today and they confirmed that it was a general issue resulting from the AZ systems upgrade this month. The miles also left my Amex account on 26th October but had not been recognized by AZ until today which means they should be visible in my MM account tomorrow. Sounds like it may be a similar problem with Membership Reward points.
Nov 11, 2016, 7:06 am
#5
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Actually that is a different issue. I'm talking about an Italian American Express Alitalia card which transfers miles automatically each month based on purchases (like a Delta Skymiles Amex)
Nov 11, 2016, 12:07 pm
#6
Join Date: Apr 2016
Location: Rome
Programs: AZ, Flying Blue, Etihad Guest, HHonors
Posts: 48
Sounds like we are in the same boat. The miles from my Alitalia Amex card were still not in my account today. Amex were extremely apologetic about it but said unfortunately the problem is on the AZ side.
Nov 11, 2016, 1:18 pm
#7
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
AZ in all of this has been entirely useless. Rude, incompetent and misinformed.. every time I called I got a different story. Not a big surprise but still.
Nov 11, 2016, 2:07 pm
#8
Join Date: Apr 2016
Location: Rome
Programs: AZ, Flying Blue, Etihad Guest, HHonors
Posts: 48
Ok! Well my FT friends I have the resolution. Only Amex has acknowledged there was a problem. They are telling customers that they need to wait for the next billing cycle to receive October miles. I told Amex Italy this was unacceptable and they were able to gift and transfer miles from Membership Rewards to AZ with the understanding there was no guarantee AZ would credit them in time.
AZ in all of this has been entirely useless. Rude, incompetent and misinformed.. every time I called I got a different story. Not a big surprise but still.
AZ in all of this has been entirely useless. Rude, incompetent and misinformed.. every time I called I got a different story. Not a big surprise but still.
Nov 11, 2016, 2:35 pm
#9
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
I will try Amex customer service again tomorrow and see what they say. I have to say the Amex customer service in Italy is really the exception to the rule. On the rare occasion I have ever had a problem they are extremely proactive and go out of their way to find a solution and always call you back to check if everything is resolved.
Nov 12, 2016, 8:59 am
#11
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Yep... mine credited this morning too.... Now if they can only fix the Skyteam problem which apparently has been blocked since October 14th!!!! (!!)
Dec 9, 2016, 3:29 am
#12
Join Date: Jul 2015
Location: FCO
Posts: 498
Have you ever had such a (successful) experience?
Dec 20, 2016, 3:19 pm
#13
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
HI there, sorry I am just seeing this now. I did have exactly this experience with American Express Italy....they gave me Membership rewards points ("in via eccezionale, dottor..." as they repeated about 10 times). So they CAN do it...Granted, this was because of a very unique situation (AZ not submitting miles on time/AX not crediting the miles..who knows...)
Dec 21, 2016, 1:15 pm
#14
Join Date: Jul 2015
Location: FCO
Posts: 498
HI there, sorry I am just seeing this now. I did have exactly this experience with American Express Italy....they gave me Membership rewards points ("in via eccezionale, dottor..." as they repeated about 10 times). So they CAN do it...Granted, this was because of a very unique situation (AZ not submitting miles on time/AX not crediting the miles..who knows...)
Dec 22, 2016, 10:10 am
#15
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Yes.... I told them that because the mileage posting was late that I was not going to be able to make an award reservation.... they put me on hold and came back to offer me the points as a courtesy because they were late.