Premium Economy service on board
Feb 4, 2016, 5:17 am
#16
Join Date: Jan 2009
Location: MIL, PAR
Programs: FB Gold (E+),TK Elite(*A Gold)
Posts: 684
DL and KL are exactly on the same level and that's why I avoid them.
AF (or LH) incredibly does little better.
Having said this, hope to never require assistance from their call center...you will never get any concrete solution because they just collect your rants but then pass the request to other persons in the back office who do not solve anything.
Feb 10, 2016, 4:05 pm
#17
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I have to differ here. I have had excellent service from their call centres - of course it helps if you speak Italian and if you know what you want from them. Especially the freccia alata plus team can be very accommodating!
Feb 10, 2016, 4:12 pm
#18
Join Date: Mar 2010
Location: FRA
Programs: FB Plat & DL KM, Le Club Plat, GHA Plat, HHonors Diamond
Posts: 1,591
Quote:
Originally Posted by Squerez
Having said this, hope to never require assistance from their call center...you will never get any concrete solution because they just collect your rants but then pass the request to other persons in the back office who do not solve anything.
I have to differ here. I have had excellent service from their call centres - of course it helps if you speak Italian and if you know what you want from them. Especially the freccia alata plus team can be very accommodating!
Originally Posted by Squerez
Having said this, hope to never require assistance from their call center...you will never get any concrete solution because they just collect your rants but then pass the request to other persons in the back office who do not solve anything.
I have to differ here. I have had excellent service from their call centres - of course it helps if you speak Italian and if you know what you want from them. Especially the freccia alata plus team can be very accommodating!
Feb 10, 2016, 4:25 pm
#19
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428