How do I get higher than a CS supervisor?
Sep 13, 2005, 7:20 pm
#1
Original Poster
Join Date: Nov 2004
Programs: SWA CP
Posts: 211
How do I get higher than a CS supervisor?
I've been dealing with a particular CS (via mail) on an issue from July. She is very polite and punctual in her responses, but her first response to my letter was completely irrelevant (i.e., she did not address any of my issues) and her second response (when I complained that her first letter was irrelevant) was relevant but incorrect on a key point. In both cases, I was not satisfied with the compensation offered.
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
Sep 13, 2005, 8:45 pm
#3
Join Date: Jan 2001
Posts: 2,838
Ed White is VP of Customer Service. Emails used to be:
[email protected]
Insiders can confirm if this is still the case.
[email protected]
Insiders can confirm if this is still the case.
Sep 13, 2005, 8:55 pm
#4
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Originally Posted by SWSNA
I've been dealing with a particular CS (via mail) on an issue from July. She is very polite and punctual in her responses, but her first response to my letter was completely irrelevant (i.e., she did not address any of my issues) and her second response (when I complained that her first letter was irrelevant) was relevant but incorrect on a key point. In both cases, I was not satisfied with the compensation offered.
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
Have you just tried asking for her manager?
Sep 13, 2005, 10:59 pm
#5
Join Date: Jul 2001
Posts: 702
Originally Posted by SWSNA
I was not satisfied with the compensation offered.
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
I don't want to continue dealing with her - does anyone have a (mail) contact for someone more senior? Maybe a VP in charge of Customer Service?
To what end do you expect to pursue this?
Sep 14, 2005, 9:39 am
#6
Join Date: Sep 2005
Programs: NW Best Western Hilton Honors
Posts: 8
Originally Posted by flytoeat
Ed White is VP of Customer Service. Emails used to be:
[email protected]
Insiders can confirm if this is still the case.
[email protected]
Insiders can confirm if this is still the case.
^ It is still the case, I guarantee it!
Sep 14, 2005, 11:54 am
#7
Join Date: Jun 2004
Programs: Alaska Airlines
Posts: 60
Im guessing you were dealing with somebody in Customer Relations?
If you write a letter it goes to
Alaska Airlines
Attn: Customer Relations Manager
Po box 24948
Seattle WA 98124
Most likely if they offered you compensation from Customer Relations, thats the best your going to get offered.
If you write a letter it goes to
Alaska Airlines
Attn: Customer Relations Manager
Po box 24948
Seattle WA 98124
Most likely if they offered you compensation from Customer Relations, thats the best your going to get offered.