What are AS' "Elite Guest Services"?
Feb 14, 2024, 7:33 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: Seattle, WA
Programs: AS 100K
Posts: 422
What are AS' "Elite Guest Services"?
Has any one experienced Dedicated Elite Guest Services at Alaska Airlines? I noticed it has one of the Alaska Airlines Elite member benefits under service benefits on their website. How do you contact dedicated elite guest services? The only phone number I know is 1-800-ALASKAAIR. I have never had anyone identify themselves as working for Elite Guest Services on the phone when I call in. I have never seen anything Elite at North Satellite guest services at 6:00 AM on a Sunday morning when my first flight day is delayed by 45 minutes for no apparent reason and I am going to misconnect. Does this exist or is it just false advertising?
Feb 14, 2024, 8:12 pm
#2
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
I’m assuming this may just be AS speak for priority handling (eg the phone system recognizes your elite status from your phone number and places you higher in the queue) when you contact AS.
I would love to be wrong, though. 🤙🏻🥃
I would love to be wrong, though. 🤙🏻🥃
Feb 14, 2024, 8:57 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
How reliably does that actually work? I don't call AS very often because I am able to handle most things online or via chat/SMS/Twitter, but when I had to call reservations to book an award today the first thing the system asked me was my MileagePlan number (which of course I didn't know and had to look up). I was calling from my one and only phone number (mobile).
Feb 14, 2024, 9:00 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
The "guest elite service" I would like to see implemented would be a dedicated agent in the Alaska Lounges to deal with rebooking during irrops.
Feb 14, 2024, 9:00 pm
#6
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
How reliably does that actually work? I don't call AS very often because I am able to handle most things online or via chat/SMS/Twitter, but when I had to call reservations to book an award today the first thing the system asked me was my MileagePlan number (which of course I didn't know and had to look up). I was calling from my one and only phone number (mobile).
Feb 14, 2024, 9:01 pm
#7
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
How reliably does that actually work? I don't call AS very often because I am able to handle most things online or via chat/SMS/Twitter, but when I had to call reservations to book an award today the first thing the system asked me was my MileagePlan number (which of course I didn't know and had to look up). I was calling from my one and only phone number (mobile).
Feb 14, 2024, 9:05 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
To clarify, there was no wait for an agent OTKWIA, and the agent was competent and friendly. It just surprised me that the system didn’t recognize my phone number.
Feb 14, 2024, 9:50 pm
#10
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
Feb 14, 2024, 10:05 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
ftfy … if I understand the policy correctly, AL staff can’t touch anything having to do with reservations (e.g., SDC)
Feb 14, 2024, 10:19 pm
#12
Join Date: Nov 2017
Posts: 67
How reliably does that actually work? I don't call AS very often because I am able to handle most things online or via chat/SMS/Twitter, but when I had to call reservations to book an award today the first thing the system asked me was my MileagePlan number (which of course I didn't know and had to look up). I was calling from my one and only phone number (mobile).
Feb 15, 2024, 3:09 pm
#14
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,087
How reliably does that actually work? I don't call AS very often because I am able to handle most things online or via chat/SMS/Twitter, but when I had to call reservations to book an award today the first thing the system asked me was my MileagePlan number (which of course I didn't know and had to look up). I was calling from my one and only phone number (mobile).
Feb 15, 2024, 10:24 pm
#15
Join Date: Nov 2005
Location: Portland, OR
Programs: Alaska Gold 100k
Posts: 959
I’ve been a 100K since it came out, but have never been told there is a dedicated number just for 100ks. But except during bad storms or the Max-9 issue, I’ve never had to wait more than a minute or two on the MVP line. During storms and MAX9 it was many hours for a call back.