Alaska Web Site Has Gone Crazy

Old Apr 17, 2023, 9:15 pm
  #1  
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Alaska Web Site Has Gone Crazy

Trying to book a simple flight tonight, SEA-RNO on their terrible new web page. Everytime I tried to add the trips to my cart it went back to the main page and started again. Called the Gold line and apparently everything is a mess. They can see the flights but they show difference prices, they cant seem to book them. Now on my fourth round of people trying to make this booking with an agent and nobody can get the system to work. It was my distinct opinion based on what I was told this is widespread tonight. As a side note I was also told their "improved" call in system doesnt let them see the name or status of the person they are talking to. Wonderful!

Update- After 50 min and five different people working on it they were able to book it.

Last edited by jsguyrus; Apr 18, 2023 at 11:25 am
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Old Apr 17, 2023, 9:42 pm
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I've had similar problems on and off for the past two weeks. Wonder if they've been hacked?
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Old Apr 18, 2023, 10:08 am
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Originally Posted by worldwidedreamer
I've had similar problems on and off for the past two weeks. Wonder if they've been hacked?
Imagine it's just their fantastic IT at play here, not a hack..
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Old Apr 18, 2023, 10:53 am
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We WeRe ThE fIrSt AiRLiNe tO sElL tIcKeTs OnLiNe
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Old Apr 19, 2023, 12:27 pm
  #5  
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How about booking on the AS app for a basic straightforward trip? A trip without booking with flight credit etc.
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Old Apr 23, 2023, 12:54 pm
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Join Date: Oct 2021
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Is anyone else having trouble searching award flights using Safari?

The initial search goes fine for me, but when I start trying to switch dates, I'm taken to this stupid CAPTCHA page where it asks me to "press and hold" a button over and over again.

Every time I change a date or an airport, I get taken to this page.

I've tried to recreate in Chrome, but can't seems to make it happen.
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Old Apr 23, 2023, 5:58 pm
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enough with the cookies already!
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Old Apr 23, 2023, 9:16 pm
  #8  
 
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Originally Posted by StevenSeagalFan
We WeRe ThE fIrSt AiRLiNe tO sElL tIcKeTs OnLiNe
Actually Canadian Airlines International were.
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Old Apr 24, 2023, 11:06 am
  #9  
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Another ordeal again today. Changing a one stop flight that had used a GGU to a non-stop flight with paid F. Should be super simple but had to call in to make sure the GGU's got redeposited. NOPE! A total of FIFITY MINUTES on hold while she tried to figure out how to redeposit the GGU because "the system isn't working right". For crying out loud Alaska, stop trying to be American.
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Old Apr 24, 2023, 11:34 pm
  #10  
 
Join Date: Nov 2012
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New problem? Cannot change flight online

Just tried to change online my June flight to an earlier flight. No change in cost. It was fine until I hit continue with passenger information page, its asking me to fill in required information but nothing was missing on page. Very frustrating. I guess Ill ​​​​​have to call in to see if rep can process the change. Does anyone have similar issue?
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Old Apr 25, 2023, 9:22 am
  #11  
 
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I will also add plenty of phantom award seats on Cathay Pacific, too.
That has been a problem but has gone even worse during the past week or so!

Carfield
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Old Jan 4, 2024, 7:52 pm
  #12  
 
Join Date: Oct 2019
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Just getting this message today for the first time, and the "press and hold" button doesn't work. Super annoying since I'm trying to book a flight for tomorrow afternoon!

Was able to open incognito mode as a workaround.
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Old Apr 1, 2024, 10:37 pm
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Flight status:

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Old Apr 1, 2024, 11:29 pm
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Hi -

The only strange thing I had happen was an email telling me that there would not be any wifi on my flight ... on Friday.
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Old Apr 2, 2024, 9:09 am
  #15  
 
Join Date: Aug 2001
Location: San Jose, CA USA
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The Thread Title, "Alaska Website Has Gone Crazy" is one that has stood the test of time and, unfortunately, will have enduring applicability as we go forward on FT.
It will, however, also elicit ingenuity to problem solve of flyers and posters of all corners of AS travel, many of which didn't start as a website problem
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