Unable to display boarding pass on app and web
Mar 4, 2022, 5:15 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,538
Unable to display boarding pass on app and web
Checking in for a domestic flight. After going through the process, I got this message instead of a boarding pass:
It looks like you'll need to check in at the airport ticket counter. Please speak with an Alaska Airlines customer service agent for assistance. Code: 322
No bags.
Has anyone experienced this previously?
It looks like you'll need to check in at the airport ticket counter. Please speak with an Alaska Airlines customer service agent for assistance. Code: 322
No bags.
Has anyone experienced this previously?
Mar 5, 2022, 5:18 am
#2
Join Date: Jan 2010
Location: Anchorage, AK
Programs: CO - Onepass Gold Elite--> UA - MileagePlus Gold Premier--> Silver --> AS - MileagePlan MVPGOLD!
Posts: 739
Yes, I have.
More than once, in fact, but it's not frequent.
Most recently, it was a ticket I'd booked through AA, with the first leg operated by AS, connecting to AA in SEA.
The AS check in system couldn't handle my reservation at all.
But I've also had this happen for no apparent reason; AS ticket on AS metal, and the system just said "neh."
In the end, as it says, check in with an agent. It will only take a couple extra minutes for them to get it squared away.
I came to AS from UA for years; the IT platform is the ONLY thing I miss about United!
More than once, in fact, but it's not frequent.
Most recently, it was a ticket I'd booked through AA, with the first leg operated by AS, connecting to AA in SEA.
The AS check in system couldn't handle my reservation at all.
But I've also had this happen for no apparent reason; AS ticket on AS metal, and the system just said "neh."
In the end, as it says, check in with an agent. It will only take a couple extra minutes for them to get it squared away.
I came to AS from UA for years; the IT platform is the ONLY thing I miss about United!
Mar 5, 2022, 12:17 pm
#3
Join Date: Jul 2008
Location: Redmond, OR
Programs: AS MVP Gold, HHonors Silver, Marriott Titanium (Lifetime Platinum), UA Silver, OW Sapphire
Posts: 709
Not for many many years. At one time this consistently happened to me to the point that I had to go through the process of obtaining a DHS Redress number. Now that I have that (and am Precheck/Nexus/Global Entry) I don't have this trouble but for about 6 months every flight I took had this issue.
I hope it's not the same for you. You may want to just call to see if someone at AS can tell you what's up.
I hope it's not the same for you. You may want to just call to see if someone at AS can tell you what's up.
Mar 5, 2022, 1:08 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,538
I got to the airport much earlier than I would normally have, and was able to retrieve the BP from one of those common kiosks shared by multiple airlines. Did you have to wait on the line and see an agent. After the retrieval of the BP, it also showed up on the AS app
Interestingly, it also printed my return flight BP departing the following day.