thatmikereed

Left home and everything was fine. Got to the airport 40 minutes later and my flight was canceled - pilot tested positive for COVID.

Got reaccomodated on an SJC flight (which worked out okay since I’d have preferred to fly to SJC anyway as it’s closer to where I need to be). Trying to figure out if I can get my return changed as well now - I canceled my rental car because I didn’t need to drive from SFO down south.

What irks me is the poor gate management. I was originally upgraded at T-120, and while I got Premium on this flight, the flight left with empty F seats even after asking at the gate to be re-added to the list and having the flight delayed to add more passengers willing to go to SJC
instead.

A minor inconvenience, but something they should be ready to handle.

PlowJockey

I think I'm gonna start taking names at the gate. This is perhaps understandable this week, but still inexcusable. Compensation and training.

notquiteaff

Surprised that they give out health information of crew members to passengers who never got near the pilot.

olouie

Gate agents and staff make up information all the time. Got delayed due to maintenance issue and gate agent said that the crew got food poisoning - not sure how the GA would even know that. But pilot later came on and apologized for the maintenance delay.

thatmikereed

Its amazing what comes out of the mouths of frustrated agents having to rebook entire flights canceled an hour and a half before departure. Often time frustration is the harbinger of truth slipping out past customer relations training.

PotomacApproach

And that the pilot only got his test results an hour before the flight was scheduled to leave, which would mean he was probably already at the airport, and there was no reserve they could call. Not a very creative GA.

Arsene Wenger

You sure it was the GA who was the one making things up? I mean if I was stuck on the pot and it held up the flight Id quickly extend my sincerest apologies about the “maintenance delay” to everyone the second I walked on too.

olouie

Crew had no idea about that what GA was saying since they were already on board, but was chatting with them and they were all there and scheduled on the flight - were just waiting for maintenance to fix an issue with a cockpit light. Ending up taking around an hour - pretty typical delay really. Crew was super friendly on board too and I feel bad for them that they don't get paid for the hour of just waiting for the fix and doors to close (IIRC thats how the union contracts work).

DeepUnderground

I mean, do you think the pilot is going to get on and say they were late because he was trying not to crap his pants?