Alaska visa refused to credit me annual fee. PLEASE HELP!
Sep 4, 2020, 5:14 pm
#1
Original Poster
Join Date: Feb 2004
Posts: 76
Alaska visa refused to credit me annual fee. PLEASE HELP!
My $75 renewal annual fee Alaska visa (b of A) charged on 6/30. On 7/4 there was an automatic charge for $6 to Ooma. I cancelled the card on 7/27. Representative said $75 will credit back to my account.
now 9/4 and fee is still there. I called them today. They said $75 annual fee stand since there was a charge after annual fee posted.
I never heard of such thing exists. I have Amex, chase... Usually they will credit your annual fee if you called them within 30 days.
can someone please help me. TIA
now 9/4 and fee is still there. I called them today. They said $75 annual fee stand since there was a charge after annual fee posted.
I never heard of such thing exists. I have Amex, chase... Usually they will credit your annual fee if you called them within 30 days.
can someone please help me. TIA
Last edited by tiffany; Sep 4, 2020 at 8:21 pm
Sep 4, 2020, 5:21 pm
#2
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
There is not going to be anything folks on this group can do. While it is co-branded with Alaska Airlines, the card is issued and maintained with Bank of America. Only they can address the issue. I would try another representative or file a CFPB complaint.
Sep 4, 2020, 7:04 pm
#7
Original Poster
Join Date: Feb 2004
Posts: 76
Sep 4, 2020, 7:44 pm
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You used the new card. While it might have been a recurring payment, it is a recurring payment which you authorized and should have redirected to a new card if you were going to cancel the BOA card.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
Sep 4, 2020, 8:16 pm
#9
Original Poster
Join Date: Feb 2004
Posts: 76
You used the new card. While it might have been a recurring payment, it is a recurring payment which you authorized and should have redirected to a new card if you were going to cancel the BOA card.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
Sep 4, 2020, 8:17 pm
#10
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
You used the new card. While it might have been a recurring payment, it is a recurring payment which you authorized and should have redirected to a new card if you were going to cancel the BOA card.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
The best you are going to do here is to send a note (webform is fine), noting that you were told on July 27 that the fee would be credited and are now being told that it will not be. Don't expect anything to happen and understand that you don't have a leg to stand on because you used the card. Thus, if you do get a credit it will be as a customer service gesture.
I would speak to a supervisor and request that they pull the conversation. The last time I requested a CC closure, I was read a "disclaimer" to which I had to agree to with a spoken "yes." A verbal signature. Wether a document, signed, e-signed or a digital audio file, I anticipate they are retained for a lot longer than a few months.
James
Sep 4, 2020, 10:05 pm
#11
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Sep 5, 2020, 8:48 pm
#12
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,972
That's because there is no such thing. If you cancel within 30 days from the closing date of the statement where the fee appears, they have to give it back.
Sep 6, 2020, 12:58 am
#13
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Maybe ask them to re-open the card... since you paid the fee... if they refuse to credit the fee. Meanwhile better pay the fee... then fight later.
Sep 6, 2020, 3:45 am
#14
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318