Alaska "About Today" apology emails
Dec 6, 2019, 12:15 pm
#1
Original Poster
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
Alaska "About Today" apology emails
I've received three of these odd apology emails over the last two weeks. The emails arrived after long flight delays or cancellations, where Alaska was clearly at fault--ie. issues with mechanical, catering, or crew unavailability.
In the past, I would receive an apology email with a discount code for a future flight. It seems Alaska has dropped (or is testing out dropping) the offering of discount codes proactively.
Does anyone else find these emails irritating? Reminds me of the parodied BP CEO apology. Generic "we're sorry", with nothing to back it up.
In the past, I would receive an apology email with a discount code for a future flight. It seems Alaska has dropped (or is testing out dropping) the offering of discount codes proactively.
Does anyone else find these emails irritating? Reminds me of the parodied BP CEO apology. Generic "we're sorry", with nothing to back it up.
Last edited by jjmadison; Dec 6, 2019 at 12:22 pm
Dec 6, 2019, 12:35 pm
#4
Original Poster
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
Dec 6, 2019, 2:42 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Interesting...I never get these emails but I think it's because when I fly AS metal (which I do frequently as an elite), we are almost always either early (everyone seated and door shut 15 min. early) or on-time...very rarely is there a mechanical delay and the air traffic control delays in SEA don't seem to make much difference when the flight time between PDX and SEA is a padded one hour 
When I fly AA, that's another story....I can count on not getting to where I am going on time...
When I fly AA, that's another story....I can count on not getting to where I am going on time...
Dec 6, 2019, 5:06 pm
#10
Join Date: Nov 2016
Location: EUG
Programs: AS MVP, HH Gold, SPG/Marriott Plat, and a bunch of other stuff I guess
Posts: 41
I got one of these a couple of weeks ago (for a flight that sat two hours on the ramp after landing, waiting for a gate). It said something like "be on the lookout for a discount code."
They did send the code, but inexplicably, sent it to a different email than the first one. You figure that one out.
They did send the code, but inexplicably, sent it to a different email than the first one. You figure that one out.