Help deciphering JL/AA mileage credit
#1
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
Help deciphering JL/AA mileage credit
So I recently flew JFK-NRT-KUL-NRT-LAX on JL metal, ticketed on AA. AA receipt says "I" class. JL boarding passes say "C". I know about the history of AS codeshare crediting (technically not allowed, but they usually do it if both carriers are partners), so I submit everything to AS for manual credit. I'm MVPG. Week or so later, here's what posts:
JAPAN AIRLINES Flight 62 NRT LAX
Base: 5,451, Bonus: 12,265
Actual miles flown: 5440
JAPAN AIRLINES Flight 723 NRT KUL
Base: 2,838, Bonus 2,838
Actual miles flown: 3350
JAPAN AIRLINES Flight 3 JFK NRT
Base: 5,734, Bonus: 5,734
Actual miles flown: 6730
None of this makes *any* sense to me using any chart. Relevant charts:
JL C: 100% base, 25% COS bonus, 100% additional
JL I: 70% base, 100% additional bonus
AA I: 100% base, 50% COS bonus
Can anyone decipher what's happening here? Or is the support agent just posting random stuff? Only the first flight -- NRT-LAX -- looks even close to correct. The others just seem like random numbers. I'm slightly hesitant to complain because this is technically not allowed, and I don't want to raise flags. Hoping perhaps the wisdom of FlyerTalk has insights. Thanks in advance.
JAPAN AIRLINES Flight 62 NRT LAX
Base: 5,451, Bonus: 12,265
Actual miles flown: 5440
JAPAN AIRLINES Flight 723 NRT KUL
Base: 2,838, Bonus 2,838
Actual miles flown: 3350
JAPAN AIRLINES Flight 3 JFK NRT
Base: 5,734, Bonus: 5,734
Actual miles flown: 6730
None of this makes *any* sense to me using any chart. Relevant charts:
JL C: 100% base, 25% COS bonus, 100% additional
JL I: 70% base, 100% additional bonus
AA I: 100% base, 50% COS bonus
Can anyone decipher what's happening here? Or is the support agent just posting random stuff? Only the first flight -- NRT-LAX -- looks even close to correct. The others just seem like random numbers. I'm slightly hesitant to complain because this is technically not allowed, and I don't want to raise flags. Hoping perhaps the wisdom of FlyerTalk has insights. Thanks in advance.
#2
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
So I recently flew JFK-NRT-KUL-NRT-LAX on JL metal, ticketed on AA. AA receipt says "I" class. JL boarding passes say "C". I know about the history of AS codeshare crediting (technically not allowed, but they usually do it if both carriers are partners), so I submit everything to AS for manual credit. I'm MVPG. Week or so later, here's what posts:
JAPAN AIRLINES Flight 62 NRT LAX
Base: 5,451, Bonus: 12,265
Actual miles flown: 5440
JAPAN AIRLINES Flight 723 NRT KUL
Base: 2,838, Bonus 2,838
Actual miles flown: 3350
JAPAN AIRLINES Flight 3 JFK NRT
Base: 5,734, Bonus: 5,734
Actual miles flown: 6730
None of this makes *any* sense to me using any chart. Relevant charts:
JL C: 100% base, 25% COS bonus, 100% additional
JL I: 70% base, 100% additional bonus
AA I: 100% base, 50% COS bonus
Can anyone decipher what's happening here? Or is the support agent just posting random stuff? Only the first flight -- NRT-LAX -- looks even close to correct. The others just seem like random numbers. I'm slightly hesitant to complain because this is technically not allowed, and I don't want to raise flags. Hoping perhaps the wisdom of FlyerTalk has insights. Thanks in advance.
JAPAN AIRLINES Flight 62 NRT LAX
Base: 5,451, Bonus: 12,265
Actual miles flown: 5440
JAPAN AIRLINES Flight 723 NRT KUL
Base: 2,838, Bonus 2,838
Actual miles flown: 3350
JAPAN AIRLINES Flight 3 JFK NRT
Base: 5,734, Bonus: 5,734
Actual miles flown: 6730
None of this makes *any* sense to me using any chart. Relevant charts:
JL C: 100% base, 25% COS bonus, 100% additional
JL I: 70% base, 100% additional bonus
AA I: 100% base, 50% COS bonus
Can anyone decipher what's happening here? Or is the support agent just posting random stuff? Only the first flight -- NRT-LAX -- looks even close to correct. The others just seem like random numbers. I'm slightly hesitant to complain because this is technically not allowed, and I don't want to raise flags. Hoping perhaps the wisdom of FlyerTalk has insights. Thanks in advance.
The operating airline charts prevail so the AA 150% + Elit bonus would not be applicable unless a segment was flown on AA metal.
James
EDIT: It appears some of the segments were credited from the JL domestic chart. I earns 85% JFK-NRT is 6745 × 0.85 = 5734. NRT-KUL 3357 × .85 = 2853.
Last edited by Flying for Fun; Jul 9, 2019 at 7:52 pm
#3
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8495 JFK New York NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8415 NRT Tokyo KUL Kuala Lumpur
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8416 KUL Kuala Lumpur NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8408 NRT Tokyo LAX Los Angeles
JL ticket says "C" class, the JL flight numbers, and "Sold as AA XXXX"
Hope that's enough info. Thanks again.
Edit: If it would help, willing to PM the actual ticket (prefer not to post publicly, obviously).
#4
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
AA receipt says Business (I) for all segments and has the following flight #s :
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8495 JFK New York NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8415 NRT Tokyo KUL Kuala Lumpur
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8416 KUL Kuala Lumpur NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8408 NRT Tokyo LAX Los Angeles
JL ticket says "C" class, the JL flight numbers, and "Sold as AA XXXX"
Hope that's enough info. Thanks again.
Edit: If it would help, willing to PM the actual ticket (prefer not to post publicly, obviously).
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8495 JFK New York NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8415 NRT Tokyo KUL Kuala Lumpur
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8416 KUL Kuala Lumpur NRT Tokyo
AMERICAN AIRLINES OPERATED BY JAPAN AIRLINES 8408 NRT Tokyo LAX Los Angeles
JL ticket says "C" class, the JL flight numbers, and "Sold as AA XXXX"
Hope that's enough info. Thanks again.
Edit: If it would help, willing to PM the actual ticket (prefer not to post publicly, obviously).
If you want to pm me a contact, I can determine what should have posted for you.
James.
#5
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
PM'd you the additional info. I would like to contact AS to get the mileage updated with the correct numbers.
#6
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
As someone who flew codeshares earlier this year (AY and BA), I can tell you that it can be difficult to figure out the operating carrier fare class unless you know exactly where to look.
#7
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
James can probably advise you better, but I would be careful here unless your goal is solely to get the technically correct number of miles. My impression is that JL generically refers to business class as “C”, just as many airlines generically refer to economy as “Y”, so the fact that C appears on your boarding pass and/or itinerary does not mean that it booked into the C fare class (any more than having a Y appear means that you booked a refundable economy ticket). It sounds more like it booked into I, and AS made a mistake in your favor, so if you ask them to review it they may correct it from 85% miles flown to 70% miles flown.
As someone who flew codeshares earlier this year (AY and BA), I can tell you that it can be difficult to figure out the operating carrier fare class unless you know exactly where to look.
#8
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
Good point. That said ... I domestic is 85% base, while I int'l on is 70% base, 100% additional bonus ... so I guess it'd depend on your earning goals. In my case, I think I could give up 15% EQM in exchange for the 100% RDM bonus. But, like you mentioned, it might be smart to be careful. I didn't get a horrible deal for something that's technically not allowed.
#9
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Good point. That said ... I domestic is 85% base, while I int'l on is 70% base, 100% additional bonus ... so I guess it'd depend on your earning goals. In my case, I think I could give up 15% EQM in exchange for the 100% RDM bonus. But, like you mentioned, it might be smart to be careful. I didn't get a horrible deal for something that's technically not allowed.
James
#11
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
If you want to pursue it you might find this thread useful:
Alaska Denied mile credit from AA codeshare BA operated flight
You can get the credit over email, but it may take some time.
Alaska Denied mile credit from AA codeshare BA operated flight
You can get the credit over email, but it may take some time.
#12
Join Date: Sep 2008
Posts: 7,875
James can probably advise you better, but I would be careful here unless your goal is solely to get the technically correct number of miles. My impression is that JL generically refers to business class as “C”, just as many airlines generically refer to economy as “Y”, so the fact that C appears on your boarding pass and/or itinerary does not mean that it booked into the C fare class (any more than having a Y appear means that you booked a refundable economy ticket). It sounds more like it booked into I, and AS made a mistake in your favor, so if you ask them to review it they may correct it from 85% miles flown to 70% miles flown.
As someone who flew codeshares earlier this year (AY and BA), I can tell you that it can be difficult to figure out the operating carrier fare class unless you know exactly where to look.
"C" on the boarding pass isn't a fare class. Just means business class. Just like if you have a "Y" it doesn't mean you bought a full-fledged non-restricted economy fare
#13
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#14
Original Poster
Join Date: Nov 2018
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Programs: AS 75K, DL Platinum
Posts: 631
Obviously what I mean is, "I'd like it to credit in the sensible way almost everyone on this board says AS typically credits it."
#15
Join Date: Mar 2017
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AS has already allowed the credit as they traditionally have for most manual credit codeshare requests, so, in this case, the correct numbers are not Zero!
It is apparent that the incorrect charts were used in the manual credit. If the credit was allowed and erroneous, should we just ignore it?
James
It is apparent that the incorrect charts were used in the manual credit. If the credit was allowed and erroneous, should we just ignore it?
James