Is this how Alaska treats their MVP75K
Dec 20, 2018, 3:35 pm
#1
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
Is this how Alaska treats their MVP75K
I was assigned a window seat but preferred aisle (as always). On flight day, I saw an aisle seat opened up and re-seated myself there in the app. Then Alaska gate agent upgraded me to first class until boarding time where she claimed glitches and moved me back to my original aisle seat.
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
Dec 20, 2018, 4:07 pm
#3
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
I was assigned a window seat but preferred aisle (as always). On flight day, I saw an aisle seat opened up and re-seated myself there in the app. Then Alaska gate agent upgraded me to first class until boarding time where she claimed glitches and moved me back to my original aisle seat.
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
Dec 20, 2018, 4:12 pm
#4
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 659
On my last flight I got bumped up to Premium from Economy, then bumped back to Economy to make room for a disabled person and was offered $100 voucher before I even reached my new seat (which was my original seat before the upgrade).
I don't know what ya'll are doing to the FAs to make them hate ya so much
I don't know what ya'll are doing to the FAs to make them hate ya so much
Dec 20, 2018, 4:34 pm
#5
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
Dec 20, 2018, 4:37 pm
#6
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
On my last flight I got bumped up to Premium from Economy, then bumped back to Economy to make room for a disabled person and was offered $100 voucher before I even reached my new seat (which was my original seat before the upgrade).
I don't know what ya'll are doing to the FAs to make them hate ya so much
I don't know what ya'll are doing to the FAs to make them hate ya so much
Dec 20, 2018, 5:21 pm
#7
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Contract reasons and deadheading pilot (meaning AS is paying the pilot to travel & will be working from the destination) would be my guess. I’ve seen lots of AS staff either non-revving or commuting, and never seen a seat blocked for them. A number of last available unappealing seats or jump seats though.
Dec 20, 2018, 5:33 pm
#8
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I was assigned a window seat but preferred aisle (as always). On flight day, I saw an aisle seat opened up and re-seated myself there in the app. Then Alaska gate agent upgraded me to first class until boarding time where she claimed glitches and moved me back to my original aisle seat.
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
I requesred for an aisle seat only to be told that none is available. I found out on board that they were saving an aisle seat with NO middle for a pilot to sit there.we waited for 30 mins for the pilot to board and I asked to be re-seated even though I am MVP 75k and at top of the upgrade list
is this how Alaska treats their loyal customers now?
James
Dec 20, 2018, 6:12 pm
#9
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
Contract reasons and deadheading pilot (meaning AS is paying the pilot to travel & will be working from the destination) would be my guess. I’ve seen lots of AS staff either non-revving or commuting, and never seen a seat blocked for them. A number of last available unappealing seats or jump seats though.
Dec 20, 2018, 6:15 pm
#10
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
yes - they put me back to the window seat. I hated window and always preferred aisle. The gate agent told me there was no aisle seat available but after I boarded the plane, I found that there was the one they reserved for the pilot (with an empty middle) and an aisle in the last row.
Dec 20, 2018, 6:17 pm
#11
Original Poster
Join Date: Oct 2011
Programs: CX DM, UA Prem Plat
Posts: 58
yes - they put me back to the window seat. I hated window and always preferred aisle. The gate agent told me there was no aisle seat available but after I boarded the plane, I found that there was the one they reserved for the pilot (with an empty middle) and an aisle in the last row.
Dec 20, 2018, 6:35 pm
#12
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Edit: Also, what, exactly did the FA do wrong here? FAs do not assign seats, GAs do.
Dec 20, 2018, 6:56 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Meanwhile, over at AA:
When even Executive Platinum status isn’t worth all that much anymore... I think it underscores how much has changed about the idea of airline loyalty in the United States over the past four years.
Dec 20, 2018, 7:35 pm
#14
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
For the record the pmVX inflight crew during my recent two flights was deplorable, disrespectful and failed in safety protocol. When they purposely fail to wear a name tag I don't expect they have any desire to provide good service. Happy it meets your high standards.
James
Last edited by dayone; Dec 20, 2018 at 9:13 pm Reason: Redact personal attacks.
Dec 20, 2018, 7:44 pm
#15
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Exactly where did I say FA?
For the record the pmVX inflight crew during my recent two flights was deplorable, disrespectful and failed in safety protocol. When they purposely fail to wear a name tag I don't expect they have any desire to provide good service. Happy it meets your high standards.
James
For the record the pmVX inflight crew during my recent two flights was deplorable, disrespectful and failed in safety protocol. When they purposely fail to wear a name tag I don't expect they have any desire to provide good service. Happy it meets your high standards.
James
Last edited by dayone; Dec 20, 2018 at 9:14 pm Reason: Remove redacted portion of quote.