No gold our guest upgrades??
#1
Original Poster
Join Date: Oct 2007
Programs: Alaska Airlines
Posts: 64
No gold our guest upgrades??
What is going on? I have been looking for flights in October, December, and March. There is not a single gold or gold guest upgrade available on any dates on any flights. Looking for SEA-BOS or SEA-any New York airport. Included via all the California airports. Absolutely nothing.
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
What is going on? I have been looking for flights in October, December, and March. There is not a single gold or gold guest upgrade available on any dates on any flights. Looking for SEA-BOS or SEA-any New York airport. Included via all the California airports. Absolutely nothing.
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
#5
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
#6
Original Poster
Join Date: Oct 2007
Programs: Alaska Airlines
Posts: 64
I used them a lot
I make several trans-cons and used them all the time. Sometimes I had to go SEA-SAN-EWR or BOS but could always make something work. I’m at the point in my life that I don’t travel coach and relied on these. I also book 11 months in advance to ensure I could get them.
#7
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I make several trans-cons and used them all the time. Sometimes I had to go SEA-SAN-EWR or BOS but could always make something work. I’m at the point in my life that I don’t travel coach and relied on these. I also book 11 months in advance to ensure I could get them.
#8
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
I make several trans-cons and used them all the time. Sometimes I had to go SEA-SAN-EWR or BOS but could always make something work. I’m at the point in my life that I don’t travel coach and relied on these. I also book 11 months in advance to ensure I could get them.
Exactly. Kind of hard to blame an airline that is operating F cabins at half or so capacity and is losing a seven digit amount of money a day doing so that they're not handing out enough freebies.
#9
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,154
Right now, nobody knows if AS is flying specific routes and timings 11 months in advance. Or really even a couple months in advance. You're asking for metaphysical certitude in an extremely challenging environment for airline operations- for instance your SEA-NYC route would imply 14 day quarantine on arrival at JFK/EWR. How many people will be traveling when they don't even know if they'll be in quarantine when they get to their destination or not?
Exactly. Kind of hard to blame an airline that is operating F cabins at half or so capacity and is losing a seven digit amount of money a day doing so that they're not handing out enough freebies.
Exactly. Kind of hard to blame an airline that is operating F cabins at half or so capacity and is losing a seven digit amount of money a day doing so that they're not handing out enough freebies.
The amount of money the company is losing is completely irrelevant to their lack of communication regarding their actions which affect their customers. They have made decisions to survive financially, specifically with U space and upgrades and should communicate it rather than leave customers in the dark.
Otherwise, they are no better than United in my book.
#10
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,154
What do you want communicated? “We’re losing a ton of money”? Hadn’t you noticed the press? “Things aren’t very normal and it’s not how we’d like tu run our airline, but we’re making do?”
Anyways, go fly United. Enjoy. I’m sure they’ll fit your needs.
I realize this is FlyerTalk, where you can hear the whining about missed PDBs from neighboring galaxies, so sure, take your business elsewhere, I guess.
Anyways, go fly United. Enjoy. I’m sure they’ll fit your needs.
I realize this is FlyerTalk, where you can hear the whining about missed PDBs from neighboring galaxies, so sure, take your business elsewhere, I guess.
I understand you don’t expect much communication from AS, but I find it fascinating that you don’t understand other people may want to know when AS is changing benefits, even temporarily.
AS even has a COVID19 page where they could post a short statement about it.. “due to C19 we want to ensure maximum travel flexibility for our guests and will be reducing the ability to redeem GGU certs.”
I didn’t say I would be taking my business to United. I made a comparison to United.
Your responses seem inappropriate and hostile.
#11
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
It's not the first time U has been in fairly short supply (it happened a fair amount when the VX->AS merger was in process) and businesses don't tend to tell everyone about the stinking fish they're selling as marketing. It isn't exactly AS's fault that COVID-19 is making a hash of their ability to project revenue, seats in a market, etc. I don't find what you propose to be a very reasonable expectation.
Alert the moderators, I guess? I actually don't know you enough to want to be hostile. I'm quite sincere in thinking people should just go "goodbye cruel airline" when the business they're patronizing no longer works for them. The only way to make them learn is through the pocketbook.
Last edited by eponymous_coward; Aug 3, 2020 at 10:27 am
#12
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,154
It's not even a case of "maximum travel flexibility for our guests", it's that the schedule is unusually subject to change, even close in. They literally don't know how much F capacity they're going to have on a route in a month.
It's not the first time U has been in fairly short supply (it happened a fair amount when the VX->AS merger was in process) and businesses don't tend to tell everyone about the stinking fish they're selling as marketing. It isn't exactly AS's fault that COVID-19 is making a hash of their ability to project revenue, seats in a market, etc. I don't find what you propose to be a very reasonable expectation.
Alert the moderators, I guess? I actually don't know you enough to want to be hostile. I'm quite sincere in thinking people should just go "goodbye cruel airline" when the business they're patronizing no longer works for them. The only way to make them learn is through the pocketbook.
It's not the first time U has been in fairly short supply (it happened a fair amount when the VX->AS merger was in process) and businesses don't tend to tell everyone about the stinking fish they're selling as marketing. It isn't exactly AS's fault that COVID-19 is making a hash of their ability to project revenue, seats in a market, etc. I don't find what you propose to be a very reasonable expectation.
Alert the moderators, I guess? I actually don't know you enough to want to be hostile. I'm quite sincere in thinking people should just go "goodbye cruel airline" when the business they're patronizing no longer works for them. The only way to make them learn is through the pocketbook.
Or, alternatively contact Alaska Listens / Customer Care.