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alaskaair.com "Error Encountered"

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Old Jul 16, 2018, 9:37 am
  #1  
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Join Date: Jan 2006
Location: Chapel Hill, NC
Programs: UA GS; Former Alaska MVPG75/DL Diamond/NW Platinum/BA Gold
Posts: 946
alaskaair.com "Error Encountered"
I've been getting a lot of these lately... sometimes the last step of booking a ticket, other times just searching for flights/fares. Retry typically reproduces the error until a few minutes elapse, and then it starts working again.

Is this happening to anyone else?
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Old Jul 16, 2018, 9:38 am
  #2  
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
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Originally Posted by Manoa Chris
I've been getting a lot of these lately... sometimes the last step of booking a ticket, other times just searching for flights/fares. Retry typically reproduces the error until a few minutes elapse, and then it starts working again.

Is this happening to anyone else?
Happened to me this AM for the first time in quite some time.
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Old Jul 16, 2018, 9:42 am
  #3  
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Join Date: Jan 2006
Location: Chapel Hill, NC
Programs: UA GS; Former Alaska MVPG75/DL Diamond/NW Platinum/BA Gold
Posts: 946
Originally Posted by Eastbay1K
Happened to me this AM for the first time in quite some time.
Hit me this morning, too. And twice in the last week. I can't remember the last time before that.
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Old Jul 16, 2018, 10:08 am
  #4  
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,701
Originally Posted by Manoa Chris
Hit me this morning, too. And twice in the last week. I can't remember the last time before that.
Don't worry, all the errors are logged!
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Old Jul 16, 2018, 11:58 am
  #5  
 
Join Date: Aug 2013
Programs: Alaska MVP Gold
Posts: 917
Originally Posted by Eastbay1K
Don't worry, all the errors are logged!
Good thing, too. When reports come in and the developers do their research, the error logs usually contain a lot of extra data that the user never sees. That information is often critical to quickly locating the problem and speeding up the fix.
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Old Aug 4, 2018, 1:38 pm
  #6  
 
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 652
I've been trying to register to their FF program for two days now. No time out error, just goes straight to the error page. Ridiculous!
Alec84 is online now  
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Old Aug 4, 2018, 6:58 pm
  #7  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Originally Posted by Alec84
I've been trying to register to their FF program for two days now. No time out error, just goes straight to the error page. Ridiculous!
It took me several tries and 2 days to sign up my daughter. She did not have time before going to airport. Save boarding passes and call in to get credit if you cannot enroll before travel.
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Old Aug 4, 2018, 9:06 pm
  #8  
 
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
I guess Alaska's crack team of developers are a little behind in pouring over all those logged errors...

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Old Aug 5, 2018, 4:16 am
  #9  
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Originally Posted by Tracer_SEA
I guess Alaska's crack team of developers are a little behind in pouring over all those logged errors...

sure hope the hard copies are still readable after the IT folks finish pouring water or coffee or bourbon or other liquid over em
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Old Aug 5, 2018, 6:43 am
  #10  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by jrl767

sure hope the hard copies are still readable after the IT folks finish pouring water or coffee or bourbon or other liquid over em
And everyone is 100% certain that the issue is in fact Alaska IT? Not at all possible that the end user equipment could be something of concern? Did the customer call AS to see if there was an issue? You do know that customer service can assist with account creation don't you?

James
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Old Aug 5, 2018, 9:02 am
  #11  
 
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
I had trouble both at home and at work. I called the gold line and was able to make the reservation and the agent said she was unaware of any system issues.
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Old Aug 5, 2018, 11:49 am
  #12  
 
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 652
Originally Posted by Alec84
I've been trying to register to their FF program for two days now. No time out error, just goes straight to the error page. Ridiculous!
Tried their mobile page with the same result.
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Old Aug 5, 2018, 11:12 pm
  #13  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by Alec84
Tried their mobile page with the same result.
Are you running the mobile app through your data plan or wifi where you are encountering the same issue via desktop/laptop/tablet?

James
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