AS Web/App and SAP Concur Reservations
Apr 30, 2018, 11:34 am
#1
Original Poster
Join Date: May 2006
Location: San Francisco, CA
Programs: Delta Diamond, Marriott/SPG Gold, Hilton Gold
Posts: 81
AS Web/App and SAP Concur Reservations
Why is it that any reservations that I make through SAP Concur will never show up in my account on the web or the Alaska iPhone app? I end up having to call Alaska. The MP number is in the reservation and the name matches the account exactly so that's not the issue.
This isn't a problem with any other airline that book travel through Concur with.
This isn't a problem with any other airline that book travel through Concur with.
Apr 30, 2018, 12:31 pm
#2
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
FWIW I had the same issue when our travel was on the AMEX platform previously. It's very minor, and you don't have to call AS... just go through "Add a Flight Reservation" on the app or site.
Apr 30, 2018, 4:22 pm
#4
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
There is no need to call Alaska. Just go into the website (what I do) or the mobile app once you receive the invoice from Concur (indicating the flight was actually ticketed) and add it to your account using the "Add a reservation" feature. Enter your last name and Alaska booking reference (which is in the invoice mail you get from Concur) and you're done.
Neil
Neil
Apr 30, 2018, 8:35 pm
#5
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
There is no need to call Alaska. Just go into the website (what I do) or the mobile app once you receive the invoice from Concur (indicating the flight was actually ticketed) and add it to your account using the "Add a reservation" feature. Enter your last name and Alaska booking reference (which is in the invoice mail you get from Concur) and you're done.
Neil
Neil
May 1, 2018, 9:27 am
#6
Original Poster
Join Date: May 2006
Location: San Francisco, CA
Programs: Delta Diamond, Marriott/SPG Gold, Hilton Gold
Posts: 81
It's just bizarre that I've never had this problem with any other airline, domestic or international.
May 1, 2018, 10:21 am
#7
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Neil
May 1, 2018, 4:57 pm
#8
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
You can do it pre-invoice and it shows up in other.
Make sure you wait to do it until after you get the invoice from Concur. If the flight isn't ticketed yet you can't add it directly (although apparently per above there's a new "other" tab I haven't used yet on the AS website that would show it). I've lost count of how many Alaska reservations I've added after booking via Concur. It works every time, as long as you wait until you get the invoice from Concur.
Neil
Neil
May 1, 2018, 6:12 pm
#9
Join Date: Aug 2008
Location: Seattle
Programs: AS MVPG, Alaska Lounge, HHonors Silver, Bonvoy Gold, National Executive
Posts: 455
May 2, 2018, 8:57 am
#11
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
May 2, 2018, 9:11 am
#12
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
I use an AMEX based corp TA and have to add my flights manually, but only once. If I add it on the web it automatically shows on my phone, and vice versa. I have added a flight before the invoice arrived once - but could not select seats. Called in and got my seats without an issue.
May 2, 2018, 9:55 am
#13
Original Poster
Join Date: May 2006
Location: San Francisco, CA
Programs: Delta Diamond, Marriott/SPG Gold, Hilton Gold
Posts: 81
May 2, 2018, 1:33 pm
#14
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
I could probably book 5 trips through GF before even getting through one on Concur. And, I bet I could even get two though ITA Matrix + BookWithMatrix before one through Concur. PITA
May 2, 2018, 2:23 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,850
I see the same problem with whatever system Carlson Wagonlit is using (GetThere?). Only with AS, not UA.