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Gogo Satellite-Based Wi-Fi Available (November, 2018)

Gogo Satellite-Based Wi-Fi Available (November, 2018)

Old Dec 26, 18, 7:10 am
  #46  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 295
I’ve been on flights in which the GOGo was down and they state you can still use the Alaska inflight entertainment on your device.

I’ve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
Xrayman is offline  
Old Dec 26, 18, 9:25 pm
  #47  
 
Join Date: Oct 2015
Posts: 35
Satellite internet was installed (along with Brad Tilsen) on my DCA-SEA flight (AS #3 ) flight on December 6. Quality was good enough to stream live NFL and a movie on Hulu.
josh_sea is offline  
Old Jan 2, 19, 8:12 pm
  #48  
 
Join Date: Dec 2017
Posts: 114
On another 2Ku flight tonight (N926VA):
jhurwitz is offline  
Old Jan 2, 19, 9:04 pm
  #49  
 
Join Date: Jun 2003
Location: Seattle WA
Programs: AS MVP Gold, Marriott LT Gold
Posts: 1,759
Originally Posted by Xrayman View Post
Iíve been on flights in which the GOGo was down and they state you can still use the Alaska inflight entertainment on your device.

Iíve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
I'm curious to know as well. Had the same experience you did on a recent flight with Gogo=Nogo. The WiFi network would show up and I could surf the movie titles, but couldn't get any to play...
Tracer_SEA is offline  
Old Jan 5, 19, 9:08 am
  #50  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 295
Originally Posted by bmvaughn View Post
Took the first revenue flight on N296AK yesterday, it has the 2Ku satellite connectivity. The conversion can't happen soon enough!
I agree, canít happen fast enough.

On flight yesterday #175 and the GoGo WiFi couldnít even open up emails for 1/2 the flight. I have the monthly subscription that is automatically billed on what ever day of the month in which you initially signed up. If I canít do simple work reliably (basic emails and replyís) I might as well just cancel.

How do i cancel and find our what the last day of my month payment cycle ? Donít want to cancel a whole month if I was billed yesterday for the month.
Xrayman is offline  
Old Jan 5, 19, 12:52 pm
  #51  
 
Join Date: Oct 2015
Location: EUG
Programs: BonVoy Au, IHG Au, HH Au, Nexus, Pilot FlyingJ Preferred, *$ Au
Posts: 4,914
Originally Posted by Xrayman View Post
How do i cancel and find our what the last day of my month payment cycle ? Donít want to cancel a whole month if I was billed yesterday for the month.
Log in to your Gogo account https://www.gogoair.com It should show the billing and subscription details there for you.
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rustykettel is online now  
Old Jan 5, 19, 12:57 pm
  #52  
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 75K
Posts: 295
Thanks for the guidance. Have a flight this Monday. If it still persists Iím done with it.
Xrayman is offline  
Old Jan 16, 19, 10:04 am
  #53  
 
Join Date: Dec 2017
Posts: 114
I'm on an Airbus still equipped with ViaSat (N363VA). The internet on this plane is perfectly functional... once you click through the safety warning in your browser.
jhurwitz is offline  
Old Feb 7, 19, 8:56 pm
  #54  
 
Join Date: Jan 2011
Location: FL35
Programs: AA EXP, DL PM, AS MVPG 75K, UA PM, MR Plat, Hyatt Globalist, HH Gold, Avis PC, Hertz PC, Natl EE
Posts: 359
Is there a tracking thread for this that is more robust? I'd like to get sense of how the retrofit is progressing in 2019.
BallardFlyer is offline  
Old Feb 7, 19, 11:26 pm
  #55  
 
Join Date: Dec 2017
Posts: 114
Originally Posted by BallardFlyer View Post
Is there a tracking thread for this that is more robust? I'd like to get sense of how the retrofit is progressing in 2019.
Currently at 10/231, according to https://alaskafleetstatus.weebly.com/
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jhurwitz is offline  
Old Feb 8, 19, 9:10 am
  #56  
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,AA Plat, UA Gold 1.6MM, Hilton Dia, Marriott Tit, Hyatt Glb, Accors Plt, Natl Exec, Hertz 5*
Posts: 3,657
Even better would be a "does your flight have ViaSat?" web page!
It would be nice if Alaska could send you an email prior to your flight to tell you if you have the new ViaSat. I have gotten an email that told me that my aircraft was too new to have any internet service yet (pre ViaSat install), so they certainly have the capability to do that!
dmodemd is offline  
Old Aug 8, 19, 9:49 am
  #57  
 
Join Date: Apr 2017
Programs: AS MVPG, DL GM, New Sagaya
Posts: 822
On N278AK today with GoGo satellite service. Speed test showing 19mb down 61ms latency.
williwaw is offline  
Old Aug 8, 19, 10:33 am
  #58  
 
Join Date: Jan 2010
Programs: MVP Gold, Marriott Gold, SPG Gold
Posts: 141
In the last two weeks I have had two flights with Satellite on board where the internet wasn't working. On the first flight, I was able to access and purchase the internet on the ground, but it did not work in the air. Gogo refunded me after I landed without issue. Might be coincidental, but hope to see more reliability in the product.
Lake_Hood is offline  
Old Aug 8, 19, 4:16 pm
  #59  
 
Join Date: Apr 2010
Location: SEA
Programs: AS G75K, Hilton Diamond
Posts: 338
Most recent trip down to Vegas I was pulling an astounding 100*20 connection according to the speedtest. Repeated it 3 times for validation. That is damn impressive on an aircraft.
rune87 is offline  
Old Oct 18, 19, 9:00 am
  #60  
 
Join Date: Dec 2017
Posts: 114
Today I'm flying on an A321 that just left GSO 5 days ago. Seat map shows the plane was reconfigured with the new interior while in GSO; I had presumed that this also meant a 2Ku retrofit, but apparently not. Alaska just sent me the following email:

Heads up: Some entertainment options are down.

We apologize, the inflight Wi-Fi won't be available on your flight today.
jhurwitz is offline  

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