Precheck on VX when booking on AS
Nov 14, 2017, 10:06 am
#1
Original Poster
Join Date: Feb 2014
Location: San Francisco Bay Area
Programs: AS MVPG; WN CP; Kimpton Inner Circle
Posts: 38
Precheck on VX when booking on AS
Warning for the folks here: My KTN was dropped on the VX side of a reservation. Alaska insisted that my KTN was on the reservation and blamed my not including my initial, then suggested that I was randomly disallowed PreCheck by TSA when I asked why I've received PreCheck on every Alaska flight this year.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
Nov 14, 2017, 10:12 am
#2
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,164
I always check my reservation on the VX app or the VX website to make sure the KTN is in there and sometimes it is in there correctly and sometimes it has certain added notations like "///US"
Nov 14, 2017, 11:49 am
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,638
The ///US is part of the internal GDS coding. The entire script is as follows (depending on GDS) SSRDOCOASHK1//K/123456789///US-1LAST/FIRST MIDDLE
Nov 14, 2017, 12:54 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
Warning for the folks here: My KTN was dropped on the VX side of a reservation. Alaska insisted that my KTN was on the reservation and blamed my not including my initial, then suggested that I was randomly disallowed PreCheck by TSA when I asked why I've received PreCheck on every Alaska flight this year.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
Nov 15, 2017, 11:17 am
#6
Join Date: May 2006
Location: San Francisco, CA
Programs: Delta Diamond, Marriott/SPG Gold, Hilton Gold
Posts: 81
Warning for the folks here: My KTN was dropped on the VX side of a reservation. Alaska insisted that my KTN was on the reservation and blamed my not including my initial, then suggested that I was randomly disallowed PreCheck by TSA when I asked why I've received PreCheck on every Alaska flight this year.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
Solution: Tweet at VX to confirm if it's on their side of the reservation. Go figure, it wasn't. They were able to add it immediately.
It's easy to fix though. You can edit it online or call VX and get them to add it. Took me 2 minutes on the phone with the VX Elevate Gold line yesterday to fix it the last time.
Nov 15, 2017, 12:00 pm
#7
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
True, but on the VX website, it does show the KTN with ///US as invalid. I always go in and manually take that out and resave it. Then it is happy. People have reported though their pre-check worked fine despite them not changing anything.
Nov 16, 2017, 12:12 am
#9
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Here's a weird one I experienced a few days ago: PreCheck showed up when I originally checked in and saved a copy of my BP, but when I loaded the iPhone BP PreCheck disappeared. Didn't check in a second time either. Simply hit "view BP" or whatever it says.
FWIW, I always remove the ///US when checking in.
FWIW, I always remove the ///US when checking in.
Nov 16, 2017, 3:46 am
#10
Join Date: Feb 2016
Location: Los Angeles
Programs: AS, AA, BA, SQ
Posts: 164
Here's a weird one I experienced a few days ago: PreCheck showed up when I originally checked in and saved a copy of my BP, but when I loaded the iPhone BP PreCheck disappeared. Didn't check in a second time either. Simply hit "view BP" or whatever it says.
FWIW, I always remove the ///US when checking in.
FWIW, I always remove the ///US when checking in.
Nov 16, 2017, 9:03 am
#11
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Nov 16, 2017, 9:18 am
#12
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
If it was the VX app that happens sometimes. I believe its something to do with the rendering of the city specific image behind the barcode. Somewhat like the image for PHL being surrounded by white boxes the app. If you save the mobile pass to your apple wallet (assuming you have an iPhone...no clue about android) Precheck will appear again. I would assume the barcode would stay the same no matter where its displayed, but given that many pre TSA people want to see the recheck symbol I have never tried scanning the app at the Precheck podium.
Like I said, this hasn't happened to me on VX before (even going back to the pre-merger era), so it threw me for a loop. Glad I discovered it before heading to the airport instead of in an uber or at security!
Nov 17, 2017, 5:19 pm
#13
Join Date: Apr 2014
Posts: 540
I would also point out that I've had a couple of flights where my DOB did not transfer, which prevented me from changing seats or even checking in. I had to call in to get them to add the DOB, and once that happened I could choose seats and everything so if you see that you go to VX and the whole seat map is blacked out this could be the reason (even though the message will say that seats will be assigned during check in on departure).
Nov 17, 2017, 5:24 pm
#14
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,858
Nov 17, 2017, 8:04 pm
#15
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
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