"We're sorry, your flight is now departing on time."
Oct 14, 2017, 4:30 pm
#1
FlyerTalk Evangelist
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Join Date: Aug 2002
Location: Bay Area, CA
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"We're sorry, your flight is now departing on time."
I had a flight get a posted delay and then later un-delayed back to the original time.
The email from AS starts:
"We're sorry, your flight is now departing on time."
Clearly they're using the same flight delay template. Thanks for the laugh, AS.
The email from AS starts:
"We're sorry, your flight is now departing on time."
Clearly they're using the same flight delay template. Thanks for the laugh, AS.
Oct 14, 2017, 5:29 pm
#2
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Location: Pacific Northwest
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How much was the original delay and how close to the departure time did they change their mind?
Oct 14, 2017, 7:16 pm
#3
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Oct 14, 2017, 8:01 pm
#4
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Join Date: Dec 2006
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Right. I was hoping it wasn't a case of "we'll depart 3 hrs later than scheduled" and then an hour before original scheduled departure a "never mind, hope y'all are at the airport 'cuz we are leaving on time!"
Oct 15, 2017, 9:05 am
#5
Join Date: Jan 2017
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A lot of people call Minnesota little Canada, I think Alaska fits better.
Oct 15, 2017, 9:44 am
#6
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Location: Over the Bay Bridge, CA
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Can you imagine a lounge pancake aficionado enjoying the luxury of a slight delay, going back to the machine for a "last round" of delight, and getting stuck behind the kid that pushes the button 10 times, only to get a notification that (s)he now needs to get to the gate ASAP? One can only imagine the compensation that would be demanded.
Oct 15, 2017, 11:01 am
#7
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Can you imagine a lounge pancake aficionado enjoying the luxury of a slight delay, going back to the machine for a "last round" of delight, and getting stuck behind the kid that pushes the button 10 times, only to get a notification that (s)he now needs to get to the gate ASAP? One can only imagine the compensation that would be demanded.
Dear Eastbay1K
Thank you for sharing your feedback regarding your canceled delay. It's our goal to make sure every snack you have in the Alaska Lounge goes smoothly. The best way for us to do that is hearing from you.
When you made arrangements to snack with us you had every reason to expect that we would deliver pancakes to your plate during the published delay time. Clearly, that did not happen and I regret that your delay was canceled due to a crew issue. While we will continue to strive for the lowest levels of operational disfunction and unreliability as an airline, we will never compromise your scheduled departure or the possibility of a post pushback tarmac delay for the sake of culinary satiation. I appreciate your understanding of our steadfast commitment to your ontime depature.
Eastbay1K, I apologize for any inconvenience you experienced. As a customer service gesture, I am including a IHOP Discount Code. Please reference the appropriate code below at the time of eating. To use your discount, go to IHOP and enter the Discount Code into the Discount Code field on the right side of the bill.
Thank you for sharing your feedback regarding your canceled delay. It's our goal to make sure every snack you have in the Alaska Lounge goes smoothly. The best way for us to do that is hearing from you.
When you made arrangements to snack with us you had every reason to expect that we would deliver pancakes to your plate during the published delay time. Clearly, that did not happen and I regret that your delay was canceled due to a crew issue. While we will continue to strive for the lowest levels of operational disfunction and unreliability as an airline, we will never compromise your scheduled departure or the possibility of a post pushback tarmac delay for the sake of culinary satiation. I appreciate your understanding of our steadfast commitment to your ontime depature.
Eastbay1K, I apologize for any inconvenience you experienced. As a customer service gesture, I am including a IHOP Discount Code. Please reference the appropriate code below at the time of eating. To use your discount, go to IHOP and enter the Discount Code into the Discount Code field on the right side of the bill.