Alaska Delayed/Canceled Compensation
Apr 9, 2019, 12:59 am
#63
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
4/7/19
Lihue to San Diego scheduled to leave at 12:10pm.
Delayed till 3:12 (not sure reason?)
Delayed again till 5:50 (pilots timed out)
Delayed again and finally take off at 11:03pm, arrive in SAN at 7am (10hrs25min late)
Received an email with $250 voucher
Does this seem reasonable?
They were certainly proactive in reaching out but ufffff 10 hours late and then doing a red eye with two young kids.
**Update**
Reached out via twitter, they were quick to respond. The gist of their response: compensation is based on length of delay so that everyone is compensated equally. In fairness to the rest of the guests, these automated gestures cannot be increased.
Lihue to San Diego scheduled to leave at 12:10pm.
Delayed till 3:12 (not sure reason?)
Delayed again till 5:50 (pilots timed out)
Delayed again and finally take off at 11:03pm, arrive in SAN at 7am (10hrs25min late)
Received an email with $250 voucher
Does this seem reasonable?
They were certainly proactive in reaching out but ufffff 10 hours late and then doing a red eye with two young kids.
**Update**
Reached out via twitter, they were quick to respond. The gist of their response: compensation is based on length of delay so that everyone is compensated equally. In fairness to the rest of the guests, these automated gestures cannot be increased.
Last edited by VegasGambler; Apr 9, 2019 at 5:02 pm
Apr 9, 2019, 1:13 pm
#65
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
4/5 SFO-BOS redeye, upgrade confirmed on the VX 320.
Flight canceled about 3 hours out due to crew. Rebooked on UA (1 hour earlier, also nonstop). Lost the upgrade obviously. No time impact, just upgrade hit. Agent offered $100/each in certs when I pointed that out. Requested Original Routing Credit by email on Friday, it was posted in the account by Sunday. Faster mileage posting than had I actually flown the flight.
Flight canceled about 3 hours out due to crew. Rebooked on UA (1 hour earlier, also nonstop). Lost the upgrade obviously. No time impact, just upgrade hit. Agent offered $100/each in certs when I pointed that out. Requested Original Routing Credit by email on Friday, it was posted in the account by Sunday. Faster mileage posting than had I actually flown the flight.
Apr 15, 2019, 11:02 am
#66
Join Date: Mar 2017
Programs: American Airlines, Marriott, Hertz, Avis
Posts: 145
4/14 - SFO - JFK (last night). Supposed to land at 10:20pm, landed at 4am. 2 of us, both had purchased premium econ. Had put in for an MVP upgrade, but of course that wasn't happening. 
Not weather related at all, entirely mechanical and operational issues. Boarded the plane on time for 1:15 takeoff, cabin was incredibly hot/stuffy, and although doors closed, plane never moved. Eventually deplaned, had to swap planes, everyone needed new boarding passes. Back on board at 5ish, then sit waiting for 2ish hours for catering (captain even promised a catering supervisor to come talk to us at one point...never happened). When we finally landed, 45 minutes for bags to show up.
Just got the email with $125 per person. That seems about in line with what I see here?
That said, I'm tempted to ask for more just because I HATE redeye flights and tried to switch to another flight for the next afternoon (and would have booked a hotel room on my own dime) as soon as it became apparent this was becoming one...was told I could not, that "the airport hadn't released the seats." I'm a walking zombie at work today and could have just as easily worked the day from Cali and flown home at a normal hour today. $125 doesn't quite make up for that.
Not weather related at all, entirely mechanical and operational issues. Boarded the plane on time for 1:15 takeoff, cabin was incredibly hot/stuffy, and although doors closed, plane never moved. Eventually deplaned, had to swap planes, everyone needed new boarding passes. Back on board at 5ish, then sit waiting for 2ish hours for catering (captain even promised a catering supervisor to come talk to us at one point...never happened). When we finally landed, 45 minutes for bags to show up.
Just got the email with $125 per person. That seems about in line with what I see here?
That said, I'm tempted to ask for more just because I HATE redeye flights and tried to switch to another flight for the next afternoon (and would have booked a hotel room on my own dime) as soon as it became apparent this was becoming one...was told I could not, that "the airport hadn't released the seats." I'm a walking zombie at work today and could have just as easily worked the day from Cali and flown home at a normal hour today. $125 doesn't quite make up for that.
Apr 15, 2019, 12:47 pm
#68
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
4/14 - SFO - JFK (last night). Supposed to land at 10:20pm, landed at 4am. 2 of us, both had purchased premium econ. Had put in for an MVP upgrade, but of course that wasn't happening.
Not weather related at all, entirely mechanical and operational issues. Boarded the plane on time for 1:15 takeoff, cabin was incredibly hot/stuffy, and although doors closed, plane never moved. Eventually deplaned, had to swap planes, everyone needed new boarding passes. Back on board at 5ish, then sit waiting for 2ish hours for catering (captain even promised a catering supervisor to come talk to us at one point...never happened). When we finally landed, 45 minutes for bags to show up.
Just got the email with $125 per person. That seems about in line with what I see here?
That said, I'm tempted to ask for more just because I HATE redeye flights and tried to switch to another flight for the next afternoon (and would have booked a hotel room on my own dime) as soon as it became apparent this was becoming one...was told I could not, that "the airport hadn't released the seats." I'm a walking zombie at work today and could have just as easily worked the day from Cali and flown home at a normal hour today. $125 doesn't quite make up for that.
Not weather related at all, entirely mechanical and operational issues. Boarded the plane on time for 1:15 takeoff, cabin was incredibly hot/stuffy, and although doors closed, plane never moved. Eventually deplaned, had to swap planes, everyone needed new boarding passes. Back on board at 5ish, then sit waiting for 2ish hours for catering (captain even promised a catering supervisor to come talk to us at one point...never happened). When we finally landed, 45 minutes for bags to show up.
Just got the email with $125 per person. That seems about in line with what I see here?
That said, I'm tempted to ask for more just because I HATE redeye flights and tried to switch to another flight for the next afternoon (and would have booked a hotel room on my own dime) as soon as it became apparent this was becoming one...was told I could not, that "the airport hadn't released the seats." I'm a walking zombie at work today and could have just as easily worked the day from Cali and flown home at a normal hour today. $125 doesn't quite make up for that.
Apr 15, 2019, 4:24 pm
#69
Join Date: Aug 2005
Location: NYC
Programs: AA EXP, B6 Mosaic, UA Platinum, others
Posts: 1,270
I was on that same flight (AS 1024, right) in paid first class. I received a $150 credit code this morning. Incidentally, First had no real food service and there was no wifi so I couldn't get the work done I needed to do. Disappointing.
Apr 15, 2019, 5:37 pm
#70
Join Date: Nov 2007
Location: SJC (formerly CHI and STL)
Programs: AS, DL, AA, UA, WN
Posts: 1,013
4/12/19
SJC to SAN scheduled to leave at 3:40 PM
Initially delayed to 7:45 PM due to plane going MX in BUR
New scheduled departure time bounced around, finally settling in at 6:20 PM
At boarding time, flight canceled due to crew time (pax received app notification before airport staff knew of the cancel)
Moved to 9:40 PM departure from SFO, Alaska paid for an Uber to SFO
Received an email with $200 voucher per person
The most frustrating part is that Alaska refused proactive rebooking options that would've allowed an earlier arrival into SAN with a connection (including options on AS metal) because they were certain they would be able to reduce the delay through aircraft swaps. The gate agents were entirely caught off guard when the pax knew of the cancellation before they did, and continued to refuse rebooking for 20 minutes while insisting that the crew would agree to operate the flight and it would be reinstated. Obviously, the flight was not reinstated and the resulting chaos was handled very poorly.
SJC to SAN scheduled to leave at 3:40 PM
Initially delayed to 7:45 PM due to plane going MX in BUR
New scheduled departure time bounced around, finally settling in at 6:20 PM
At boarding time, flight canceled due to crew time (pax received app notification before airport staff knew of the cancel)
Moved to 9:40 PM departure from SFO, Alaska paid for an Uber to SFO
Received an email with $200 voucher per person
The most frustrating part is that Alaska refused proactive rebooking options that would've allowed an earlier arrival into SAN with a connection (including options on AS metal) because they were certain they would be able to reduce the delay through aircraft swaps. The gate agents were entirely caught off guard when the pax knew of the cancellation before they did, and continued to refuse rebooking for 20 minutes while insisting that the crew would agree to operate the flight and it would be reinstated. Obviously, the flight was not reinstated and the resulting chaos was handled very poorly.
May 21, 2019, 11:44 am
#71
Join Date: Oct 2018
Programs: MU*G, AS, B6, WN*A-List, Marriott*G
Posts: 10
PAE-SJC in the paid first class. No elite status.
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
Last edited by amamoyou; May 21, 2019 at 11:50 am
May 21, 2019, 1:31 pm
#72
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
PAE-SJC in the paid first class. No elite status.
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
Did you get a voucher or a discount code? Usually they give discount codes.
May 21, 2019, 1:35 pm
#73
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
PAE-SJC in the paid first class. No elite status.
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
Got on the plane, waited for 30 minutes, returned to the gate, waited for another 3 hours, and canceled due to a mech problem.
Because there's no other route available from PAE that day, I was rebooked onto a SEA-SJC flight on the second day and I needed to call an Uber to get back to Seattle. (There was still availability of SEA-SJC very late on the same day but I chose not to)
Received a $200 voucher through automatic email. The gate agent told me I can also get my Uber reimbursed ($40-ish) as I sent the customer care my receipt. I haven't done that though.
Should I argue for more?
May 21, 2019, 2:32 pm
#74
Join Date: Oct 2018
Programs: MU*G, AS, B6, WN*A-List, Marriott*G
Posts: 10
May 21, 2019, 2:37 pm
#75
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
As much as I rag on United, they recently gave me $150 and 10,000 miles for a weather related delay, and I was non-status on an award ticket...