Alaska Delayed/Canceled Compensation

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Alaska Delayed/Cancelled Compensation
In an effort to have a central location for duration of delays and compensation I present to you the definitive compensation thread.
Please post
Date
Route and Flight Number
Number of hours between originally scheduled arrival and actual arrival
Compensation received

Please note if you needed to reach out to Alaska for further compensation.
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Old Jul 24, 17, 5:49 pm
  #1  
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Post Alaska Delayed/Canceled Compensation

7/22
PDX>BOI AS2401 Cancelled
10hrs Overnight
$250 with $12 meal voucher and hotel room

6/30
PDX>SLC AS2311 Delayed
8hrs
$125 Called for more and received 2500miles.
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Last edited by Idaho Territory; Jul 24, 17 at 9:15 pm Reason: Formatting
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Old Jul 24, 17, 7:48 pm
  #2  
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Don't forget a wiki at the top too...

Neil
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Old Jul 24, 17, 8:27 pm
  #3  
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meal vouchers and hotel rooms are not compensation.
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Old Jul 24, 17, 9:10 pm
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Originally Posted by missamo80 View Post
Don't forget a wiki at the top too...

Neil
Fixed. Thank you.

Originally Posted by channa View Post
meal vouchers and hotel rooms are not compensation.
It was in my book. I didn't have to find a place to sleep and a few bucks for some food improved my outlook on life significantly. If there wasn't a room then I would either drive back to Salem for the night or find some place on the floor to sleep.
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Old Jul 24, 17, 9:59 pm
  #5  
 
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7/12

LAS-SEA #471
11:55am scheduled Departure, actual departure around 10:30pm
Was able to get on #653 standby leaving at 3:41pm

No compensation received. Emailed AS and will update.

$100 voucher received. More than happy with it.

Last edited by tatterdema; Aug 10, 17 at 2:42 am
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Old Aug 1, 17, 4:01 pm
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Do VDB offers go here too?

PDX-GEG today 8/1, didn't get the flight number. GA started offer at $300 for VDB with promise of a seat arriving around 9pm so about 5-6 hour delay.
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Old Aug 3, 17, 3:08 pm
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8/2
AS 2364 YVR - PDX
Flight cancelled, resulting in an arrival into PDX fourteen hours later (as YVR - SEA - PDX)
$250 per passenger

In addition, a hotel room and food vouchers were offered but I turned it down as I preemptively booked a place and we already had dinner plans that didn't involve dining at the hotel or airport. Upon hearing this, the kind agent asked for my email and told me that they'd deposit some miles in my account.
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Old Aug 26, 17, 8:25 pm
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8/1
AS2571 EUG-PDX cancellation
3+ hour late arrival
$100 discount code, no proactive contact from AS, customer service response took 11 days.

Kind of puzzled as to how AS determines compensation. Is it up to each individual customer service agent? Last year for two different two hour delays, received $125 & $200.
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Old Aug 27, 17, 3:43 pm
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5/15
AS2341 MSO-SEA, cancelled due to MX issues.
I elected to take a refund and drove.

$300 vouncher
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Old Aug 27, 17, 8:48 pm
  #10  
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Originally Posted by hobbseltoff View Post
5/15
AS2341 MSO-SEA, cancelled due to MX issues.
I elected to take a refund and drove.

$300 vouncher
Ouch!

Nice to be able to drive... most of my issues encounter with areas inaccessible by road (ie no road there).
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Old Aug 28, 17, 11:40 pm
  #11  
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8/13
AS 465 LAX-SEA cancellation
3.5 hour late arrival
$150 discount code ($75 given to me, $75 to my travel companion), no proactive contact from AS, customer service response took 10 days.
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Old Nov 6, 17, 11:55 am
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2017-11-3
YVR-SEA AS2267 (cancelled). Rebooked on AC8099.
connecting to

2017-11-4
SEA-MFR AS2515 (cancelled). Rebooked on AS2461

7h 4m delay total
No compensation (ATC reasons at SEA)
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Old Nov 7, 17, 7:29 am
  #13  
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10/29/2017
SEA-YYC AS 2716
4 hour delay due to mechanical issue (oxygen mask for pilot)
$125 voucher sent automatically
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Old Nov 8, 17, 6:05 pm
  #14  
 
Join Date: Jan 2009
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Date: 11/3 and 11/5
Route and Flight Number:2348 SEA-MSO, 2425 MSO-SEA
Number of hours between originally scheduled arrival and actual arrival 5 hour delay outbound, 2 hour delay return
Compensation received: $250 Discount code, requested via Twitter DM
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Old Dec 13, 17, 10:09 pm
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Not a delay/cancellation, but seemed like maybe the best place to put this:

I flew a VX non-stop today. 6-7 hours after arrival, received an email:

Reference#: xxxxxxx

We're sorry the Inflight Internet or Inflight Entertainment was not available during your flight on 12/13/2017. To make it up to you, we've included a [$25] Discount Code. [...]"
I didn't try any Inflight Entertainment, but I definitely used the Gogo wifi with no trouble whatsoever, and I certainly did not make any complaint. It's a legit email (SPF and DMARC pass ), and a valid discount code based on a test flight search.

I might wonder if maybe someone else complained in flight and they got the seat number wrong -- I did switch from 2A to 2D at OLCI, but would be pretty astonished if that was the root cause. Also pretty sure I saw 2A and others in row 1 using the in-flight entertainment.

I won't look a gift horse in the mouth, I guess, but kinda bizarre.
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