EK Awards Not Working

Old May 16, 17, 5:45 am
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EK Awards Not Working

I tried to book several EK awards online on the AK website, and kept getting an error message. I called them and they told me the website is down. I really hope the availability doesn't disappear because it's an F award.

Anyone know when the website to book partner awards will be back up? The agent on the phone couldn't give me an estimation.

Last edited by dayone; May 18, 17 at 3:09 am Reason: Title edited to indicate EK issue.
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Old May 16, 17, 7:29 am
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I'd PM missydarlin and see if she has any info. Any other info you get here isn't likely to be super reliable.
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Old May 16, 17, 8:37 am
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In related news, Condor is now available. Maybe an issue related to that launch?
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Old May 16, 17, 9:24 am
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It's still down. I will be really mad if I lose this EK booking
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Old May 16, 17, 10:29 am
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i wonder if they can do a long sell and get around the web interface issue.
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Old May 17, 17, 12:13 am
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There is all this EK space showing in F, and when you go to checkout you get an error message when you call the agent they say EK isn't releasing the space. I've tried literally every city in Europe on different days and now it's starting to really piss me off. This is getting to be ridiculous.

Last edited by Edgerfly; May 17, 17 at 12:27 am
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Old May 17, 17, 8:29 am
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Anyone else having this problem?
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Old May 17, 17, 9:44 am
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I am wondering if it is phantom availability and not actually bookable by anyone (on any carrier).
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Old May 17, 17, 10:36 am
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Originally Posted by Eastbay1K View Post
I am wondering if it is phantom availability and not actually bookable by anyone (on any carrier).
probably. AS has been having more and more of this showing up lately. i tried for quite awhile to book J on a route with QF and it kept coming back as non-confirmed on various dates. EF agreed, and i gave up.
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Old May 17, 17, 11:24 am
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Why book EK F in the first place. Book CX F instead...
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Old May 17, 17, 1:36 pm
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Phantom has always been a problem on EK. as states above you must have an insane amount of miles as its not worth 200K one way
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Old May 17, 17, 1:54 pm
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I'd love to book CX instead but I'm going to Europe. The problem with the theory of phantom space is that I've literally tried every city in Europe and it keeps coming back with an error message of failed to complete. The agent is now going to her mileageplan help desk.
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Old May 17, 17, 2:35 pm
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This is ridiculous. All EK booking is down.

I just booked SEA-LAX-HKG-ZUR on CX
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Old May 17, 17, 3:17 pm
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Originally Posted by Edgerfly View Post
I just booked SEA-LAX-HKG-ZUR on CX
that ain't cheap
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Old May 17, 17, 3:34 pm
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No but cheaper than an EK F award. First world problems.
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