Got charged oversize fee for golf bag, but ...
Feb 2, 2017, 2:23 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 27
Got charged oversize fee for golf bag, but ...
Hi,
I recently flew SJC-OGG with my golf bag and had to pay the oversize fee (the bag was not overweight).
However, later I looked up the rules on the Alaska Air website and for Golf stuff it states the following: "Although the items below may exceed our normal size allowance, we're glad to waive the oversize baggage fee."
Details here: https://www.alaskaair.com/content/tr...equipment.aspx
Do I have any chance to get back the fee?
Thomas
I recently flew SJC-OGG with my golf bag and had to pay the oversize fee (the bag was not overweight).
However, later I looked up the rules on the Alaska Air website and for Golf stuff it states the following: "Although the items below may exceed our normal size allowance, we're glad to waive the oversize baggage fee."
Details here: https://www.alaskaair.com/content/tr...equipment.aspx
Do I have any chance to get back the fee?
Thomas
Feb 2, 2017, 3:47 pm
#3
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
What did they charge you? You still have to pay normal bag fees if you aren't exempt due to status or having the AS credit card, they are just supposed to waive the oversized (not overweight as you mentioned) fee. If you have the credit card, that only gives you one free bag. Was the golf bag a second piece? You don't have any status showing in your profile which would entitle you to bag fee waivers.
Feb 4, 2017, 2:58 pm
#4
Original Poster
Join Date: Dec 2010
Posts: 27
What did they charge you? You still have to pay normal bag fees if you aren't exempt due to status or having the AS credit card, they are just supposed to waive the oversized (not overweight as you mentioned) fee. If you have the credit card, that only gives you one free bag. Was the golf bag a second piece? You don't have any status showing in your profile which would entitle you to bag fee waivers.
Feb 4, 2017, 3:11 pm
#5
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Any baggage (including baggage checked free of charge) which exceeds the size or weight allowance, is subject to the additional fees outlined below.
Oversized or overweight baggage fee table
Oversize or overweight baggage Bags that weigh
51-100 lbs Bags with linear dimension
of 63-115" (linear)
If a checked bag falls into more than one fee category (piece number, oversize, overweight), only the higher, single fee is charged. $75
....and just charged you the higher fee of $75 because you fell into 2 categories, piece fee (because you had no bag fee waiver such as status) and oversize. They just charged per the above statement but you should only have been charged the $25 for the piece fee. I suspect they just got confused. Unless they thought it was overweight? It was definitely under 50lbs? And it wasn't your third bag (which is $75)?
Feb 5, 2017, 6:26 pm
#6
Join Date: Oct 2006
Posts: 734
Hi,
I recently flew SJC-OGG with my golf bag and had to pay the oversize fee (the bag was not overweight).
However, later I looked up the rules on the Alaska Air website and for Golf stuff it states the following: "Although the items below may exceed our normal size allowance, we're glad to waive the oversize baggage fee."
Details here: https://www.alaskaair.com/content/tr...equipment.aspx
Do I have any chance to get back the fee?
Thomas
I recently flew SJC-OGG with my golf bag and had to pay the oversize fee (the bag was not overweight).
However, later I looked up the rules on the Alaska Air website and for Golf stuff it states the following: "Although the items below may exceed our normal size allowance, we're glad to waive the oversize baggage fee."
Details here: https://www.alaskaair.com/content/tr...equipment.aspx
Do I have any chance to get back the fee?
Thomas
I have NEVER been charged a fee - I am sure that was someone new. I think you have a great chance at getting a refund assuming your bag was not crazy big.
Apr 12, 2017, 1:18 pm
#8
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953