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Alaska Keeps Failing To Deliver Bags Late

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Alaska Keeps Failing To Deliver Bags Late

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Old Jan 12, 2017, 8:44 pm
  #1  
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Alaska Keeps Failing To Deliver Bags Late

I really like getting 2,500 mile vouchers for late bags, so I always check a bag rather than fight for overhead bin space. And then I stand at the baggage carousel looking at my watch. I used to get a ton of these, but in the past few months, Alaska keeps getting me my bags on time and I'm getting fewer bonus miles.

Who's still playing the bag bonus game? Are there any times or cities where Alaska is most likely to miss, or have they really upped their game this much? In the past few months I have had a late bag in Vancouver and one that got misrouted at LAX, but all my other flights (even to the previously notorious Dulles) have managed to meet the 20 minute deadline.

To be clear, I don't raise a stink or do anything more than claim the guarantee if Alaska actually fails to meet it. So please don't upbraid me for "abuse" or anything, I'm just playing by the rules as Alaska has written them.
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Old Jan 12, 2017, 8:54 pm
  #2  
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http://www.flyertalk.com/forum/alaska-airlines-mileage-plan/973184-post-your-baggage-service-guarantee-successes.html
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Old Jan 12, 2017, 9:00 pm
  #3  
 
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Admittedly I'm an MVP who usually ends up with more partner than AS miles, but so far the only time I've gotten to take advantage of it was when my bags didn't make their way from customs in SEA quickly enough and they had to send them down on the next plane. Got an extra voucher out of that too.
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Old Jan 12, 2017, 9:35 pm
  #4  
 
Join Date: May 2012
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Every time I fly to IAH we get vouchers. Without fail. And amazingly there are usually only a handful of folks claiming vouchers.
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Old Jan 12, 2017, 9:44 pm
  #5  
 
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Is the guarantee for your own bag? Or 20 minutes for the first bag to carousel?
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Old Jan 12, 2017, 9:58 pm
  #6  
 
Join Date: Mar 2015
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I've had a lot of success at ATL. It's 30 minutes to get to baggage claim for the passenger, let alone the bag.
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Old Jan 12, 2017, 10:06 pm
  #7  
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I have to admit that I've played the game a few times. Usually, it's on the return flight when I am less pressed for time. I secretly hope that the bag comes out 35 minutes afterwards.

So far, I've only checked bags in 3 times, one was late. It was so late that it came the next day and I got a bigger reward. Inside was merely dirty underwear and some junk.

Most of the time, I still don't check in luggage.
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Old Jan 12, 2017, 10:33 pm
  #8  
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Originally Posted by QXflyer
Is the guarantee for your own bag? Or 20 minutes for the first bag to carousel?
https://www.alaskaair.com/content/tr...guarantee.aspx

Your bag.
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Old Jan 13, 2017, 9:21 am
  #9  
 
Join Date: May 2013
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Originally Posted by notquiteaff
Correct, it is your bag. I have however, had to argue with baggage agents in some of the smaller stations (TPA) who said it was the first bag.
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Old Jan 13, 2017, 9:39 am
  #10  
 
Join Date: Dec 2013
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IIRC, 3/4 times I've checked bags SEA>JFK they've been late. (Two vouchers. There was one time I wasn't able to get the voucher because my SO wasn't feeling well after the redeye and wanted to get home ASAP.)
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Old Jan 13, 2017, 10:30 am
  #11  
 
Join Date: Aug 2008
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Originally Posted by jsguyrus
Correct, it is your bag. I have however, had to argue with baggage agents in some of the smaller stations (TPA) who said it was the first bag.
I had that convo in KOA last month. Luckily the twitter team took care of it.
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Old Jan 13, 2017, 10:50 pm
  #12  
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Originally Posted by lg20
I had that convo in KOA last month. Luckily the twitter team took care of it.
I just send an email to Customer Care in this case.

Have acquired a couple this year already
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Old Jan 14, 2017, 3:56 am
  #13  
 
Join Date: Jul 2004
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I got one this past Monday morning.
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Old Jan 14, 2017, 9:54 am
  #14  
vgc
 
Join Date: Aug 2016
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I'm MVP 75k two years running and I've never gotten a voucher in Seattle. I've gotten vouchers in Atlanta, Austin, DC, and probably a few more that I can't think of, but never Seattle. They've gotten reeeeeeeally close a few times (any bag after mine was certainly after 20 minutes), but I guess I've just been "lucky" in Seattle.
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Old Jan 14, 2017, 10:28 am
  #15  
 
Join Date: Dec 2013
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Originally Posted by vgc
I'm MVP 75k two years running and I've never gotten a voucher in Seattle.
Do you have the 75k tags on your bags?
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