How Do You Book Flights With AS That Show Phantom Availability?
Jan 3, 2018, 10:17 pm
#61
Join Date: Jan 2009
Location: YVR
Posts: 344
Managing to get something ticketed may not actually return a booking with all the legs you thought you had included. Some agents are able to get flights ticketed but ymmv, as most will simply say it's a booking error and can't be completed.
Not sure why an alert can't be put up on the site a la Emirates..
Jan 3, 2018, 10:39 pm
#62
Join Date: Sep 2012
Posts: 1,331
Yep, been going on for several weeks now, affecting domestic and the majority of international cities. Was being discussed in this thread.
Managing to get something ticketed may not actually return a booking with all the legs you thought you had included. Some agents are able to get flights ticketed but ymmv, as most will simply say it's a booking error and can't be completed.
Not sure why an alert can't be put up on the site a la Emirates..
Managing to get something ticketed may not actually return a booking with all the legs you thought you had included. Some agents are able to get flights ticketed but ymmv, as most will simply say it's a booking error and can't be completed.
Not sure why an alert can't be put up on the site a la Emirates..
Feb 6, 2018, 10:45 pm
#63
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 537
Just tried booking LAX-SEA-PEK for 10/11 and got the dreaded error message:
The request was not successful. See the red message(s) below. Space on partner flights cannot be confirmed. Please change the dates, cities, or flights of your original request.
-1620
To continue, shop again for other fare and flight options.If this problem continues, please call 1-800-ALASKAAIR (1-800-252-7522) for other fare and flight options.Called but was told she saw the same thing. She offered to check other dates, same problem. She suggested I try CX to which I said the miles needed go way up, why can't AS do what they show? She wasn't sure what was up and put me on hold. Came back and said she wasn't able to do anything further.
I was even willing to try LAX-LAS-PEK but same problem.
If anyone has an EF account and could check HU seats in business for SEA-PEK or SJC-PEK I'd really appreciate it if you'd let me know if 2 seats show up in either. Also, we're flexible with dates except we wouldn't want to go the 1st week of Oct due to National Holiday in Beijing.
~thanks
UPDATE!
***Well that went quick! I kept plugging in different dates(we're flexible) and found a date that worked! I have a confirmation number!!***
-1620
To continue, shop again for other fare and flight options.If this problem continues, please call 1-800-ALASKAAIR (1-800-252-7522) for other fare and flight options.Called but was told she saw the same thing. She offered to check other dates, same problem. She suggested I try CX to which I said the miles needed go way up, why can't AS do what they show? She wasn't sure what was up and put me on hold. Came back and said she wasn't able to do anything further.
I was even willing to try LAX-LAS-PEK but same problem.
If anyone has an EF account and could check HU seats in business for SEA-PEK or SJC-PEK I'd really appreciate it if you'd let me know if 2 seats show up in either. Also, we're flexible with dates except we wouldn't want to go the 1st week of Oct due to National Holiday in Beijing.
~thanks
UPDATE!
***Well that went quick! I kept plugging in different dates(we're flexible) and found a date that worked! I have a confirmation number!!***
Last edited by cajunguy; Feb 6, 2018 at 10:54 pm
Apr 29, 2018, 1:55 am
#65
Join Date: Jan 2016
Posts: 18
Phantom availability of JAL award space on alaska has been a nightmare. The final payment screen shows "We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities." I've tried multiple dates.
This also ends up nuking Alaska's cache of data for 10-20 minutes, during which no one sees the award space any longer, including agents!
However, once it returned, I was able to book it by calling an agent, fortunately.
Side-note: They misspelled another passenger's name which I'm having to jump through hoops to try to fix now. damn it AK...
This also ends up nuking Alaska's cache of data for 10-20 minutes, during which no one sees the award space any longer, including agents!
However, once it returned, I was able to book it by calling an agent, fortunately.
Side-note: They misspelled another passenger's name which I'm having to jump through hoops to try to fix now. damn it AK...
Apr 29, 2018, 10:55 pm
#66
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Phantom availability of JAL award space on alaska has been a nightmare. The final payment screen shows "We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities." I've tried multiple dates.
This also ends up nuking Alaska's cache of data for 10-20 minutes, during which no one sees the award space any longer, including agents!
However, once it returned, I was able to book it by calling an agent, fortunately.
Side-note: They misspelled another passenger's name which I'm having to jump through hoops to try to fix now. damn it AK...
This also ends up nuking Alaska's cache of data for 10-20 minutes, during which no one sees the award space any longer, including agents!
However, once it returned, I was able to book it by calling an agent, fortunately.
Side-note: They misspelled another passenger's name which I'm having to jump through hoops to try to fix now. damn it AK...
Glad you found a workaround.
Apr 29, 2018, 11:50 pm
#67
Join Date: Oct 2003
Programs: BA GGL, AA EXP and former CK, DL Plat, UA Gold MM
Posts: 493
May 2, 2018, 7:07 pm
#68
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
All JAL award flights seem to have disappeared - tried many dates from near (where there was lots of availability when I checked the day before) to mid to far - no flights listed at all for JAL - agent thought it was strange too. Asked him to report to IT to see if they can fix the glitch. Checked yesterday and today - anyone successfully seeing an seats?
May 2, 2018, 9:20 pm
#69
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
All JAL award flights seem to have disappeared - tried many dates from near (where there was lots of availability when I checked the day before) to mid to far - no flights listed at all for JAL - agent thought it was strange too. Asked him to report to IT to see if they can fix the glitch. Checked yesterday and today - anyone successfully seeing an seats?
Any chance of redeeming J award on JL 41 for 1 May?
JAL is now blocking domestic availability for partners to match what they do for their own JMB members. I wonder if JAL accidentally blocked availability from the US for AS along with that change.
May 2, 2018, 10:08 pm
#70
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
My searches were not for domestic flights - wonder if you're right
I can find JAL domestic flights within the new 60 day window. See post #12 & 13 at the end
Any chance of redeeming J award on JL 41 for 1 May?
JAL is now blocking domestic availability for partners to match what they do for their own JMB members. I wonder if JAL accidentally blocked availability from the US for AS along with that change.
I can find JAL domestic flights within the new 60 day window. See post #12 & 13 at the end
Any chance of redeeming J award on JL 41 for 1 May?
JAL is now blocking domestic availability for partners to match what they do for their own JMB members. I wonder if JAL accidentally blocked availability from the US for AS along with that change.
May 17, 2021, 9:53 am
#71
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Tried to book LAX-MIA-STL on AA but keep getting the message "We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities"
I've tried several dates and they show up as available. I get all the way to click "Purchase" and then get the error. Has anyone else seen this recently? I'm wondering if it's a temporary system-wide glitch to something specific to my routes.
I've tried several dates and they show up as available. I get all the way to click "Purchase" and then get the error. Has anyone else seen this recently? I'm wondering if it's a temporary system-wide glitch to something specific to my routes.
May 17, 2021, 10:08 am
#72
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Tried to book LAX-MIA-STL on AA but keep getting the message "We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities"
I've tried several dates and they show up as available. I get all the way to click "Purchase" and then get the error. Has anyone else seen this recently? I'm wondering if it's a temporary system-wide glitch to something specific to my routes.
I've tried several dates and they show up as available. I get all the way to click "Purchase" and then get the error. Has anyone else seen this recently? I'm wondering if it's a temporary system-wide glitch to something specific to my routes.
May 17, 2021, 10:14 am
#73
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
It's a multi-city. I'm relatively inexperienced when it comes to doing this but have done it successfully a few times. I've heard reference to the "married-segment availability" issues but don't really know what that means to be honest.
May 17, 2021, 10:40 am
#74
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I'm probably not the best person to explain it, but it has something to do with the fact that while there may be award space on the individual segments, in order for it to be "bookable", there needs to be availability on the trip as a whole (in other words, it needs to be available as a regular "one-way")....very annoying when I'm trying to piece together flights that I want, particularly in first class.
May 17, 2021, 11:30 am
#75
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
Is this a true multi-city or are you connecting in MIA to get to STL? If it's really 2 legs with a stopover in MIA, married segment availability won't apply here.
Is it revenue or award?
If you provide dates, we might have a better idea...
Is it revenue or award?
If you provide dates, we might have a better idea...